Administrative Support M A

RESHMA SETHUMADAVAN

"Shadow" No. **, Star Bright City, CD Foundation Backside, Chettipalayam,

Coimbatore 641201, Tamilnadu – India

+919********* **********@*****.***

Professional Summary: Dedicated and results-driven Secretary with 7+ years of experience in providing seamless administrative support to executives and teams. Specializing in School & Company administrative work, problem solving, planning and optimal assistance. Proven efficiency with an ability to quickly learn, multitasking and exceptional organizational abilities. Education:

Annamalai University, India - M.A. English

Annamalai University, India - B.A. English

Work Experience

National Security Guards LLC/Prokleen Services LLC - Dubai – UAE, Secretary - Jun 2018 to Oct 2024

• Greet the visitors and directed them to the correct employee or office.

• Handling all correspondence, documents filing, compile data and maintain the office records confidentially.

• Scheduling meetings, record accurate messages and managing calendars.

• Executed new office procedures and ensures to be followed in the establishment.

• Order office supplies and maintain inventory.

• Worked to ensure quality service, addressed and resolved all customer issues.

• Checking attendance, monitor monthly reports of all departments.

• Issuing of certificates or letters such as NOC, Experience letter, Salary Certificates on request. Manchester International School – India,

Admin Manager - Mar 2017 to Jan 2018

• Over all planning and coordinating with the development and implementation of management new plans.

• Manage the whole school administrative function & oversee the admissions, recruitment, other admin departments.

• Monitoring the staff attendance, performance and leave schedules.

• Day to day operations of the School.

The Indian Public School – India

Admission Coordinator - Dec 2008 to Mar 2017

• Hands-on experience in handling pre and post admission process.

• Documents filing and updating the students profile in the software.

• Handling the parents issues and ensures a solution for their queries.

• Worked as stakeholders for the newly admitted student. Vodafone (OBCC)

Team Leader - Dec 2006 to Nov 2008

• Allotting the large amounts of outbound calls in a timely manner.

• Instructing the team with a call centre “scripts” when handling different topics.

• Instructing all organization’s products, services, procedures and guidelines and Communicate same to all team members.

• Keep records of all conversations in our call centre database in a comprehensible Way.

Personal Information:

Date of Birth : 07/09/1981

Marital Status : Married

Languages : English, Malayalam, Tamil and Hindi

Personal Suitability : Excellent Oral Communication, Ability to multitask,

Organized & detail oriented,

Time Management,

Handle issues

Computer & Technology Knowledge :

MS Excel, MS Outlook, MS Word & MS PowerPoint

CRM, ADMS, MIS Connect & Comrade ERP- Payroll software. Declaration: I hereby declare all the testimonials furnished above are true to the best of my knowledge

Your ’s faithfully,

S.RESHMA

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