Customer Service Sales Consultant
Resume:
Goldie Rogers
Jacksonville, Fl *****
***********@*****.***
EXECUTIVE SUMMARY
Dynamic, results-driven sales leader with over 20 years of experience in sales management, client relations, and operations within the beauty and medical industries. Expertise in driving growth through high-impact sales strategies, leading teams, and delivering exceptional customer service. Proven success in managing multiple locations and working in a fast-paced, travel-intensive environment. Exceptional communicator with a consultative sales approach, committed to client satisfaction, and adept at leading teams to exceed goals. CORE COMPETENCIES
● Consultative Sales & Client Education
● Team Leadership & Development
● Cross-Functional Collaboration
● Client Relationship Management
● Special Events Planning & Execution
● Sales Training & Staff Development
● Travel Management & Flexibility
● Goal Achievement & Performance Management
● Customer Retention & Referrals
● Excellent Verbal & Written Communication
PROFESSIONAL EXPERIENCE
Sales Consultant
June 2021 – Present
● Conduct in-person consultations for mini-lift procedures, with a monthly close rate of 70%–75%, consistently exceeding sales goals.
● Provide personalized client education on services, helping clients choose the right treatment plans to achieve desired results.
● Thrive in a startup environment, quickly establishing client trust and building a loyal customer base.
● Manage travel and flexible schedules to meet client needs and company objectives. National Sales Consultant / Field Sales Operations Ideal Image June 2015 – January 2019
● Traveled nationwide to 135 centers to drive sales and provide training on services including but not limited to Cool Sculpting, Laser Hair Removal, and BOTOX®.
● Managed sales performance in performing and underperforming centers, providing leadership, coaching, and team motivation to ensure successful outcomes.
● Educated clients on treatment benefits, conducted consultations, and created customized treatment packages.
● Recognized as the top national consultant for 3.5 years, generating over $6 million in revenue.
● Developed strong client relationships and consistently received high satisfaction ratings. General Manager
Invisible Ink Richmond, VA September 2014 – May 2015
● Led operations for a new center, exceeding sales and performance goals within the first month.
● Managed day-to-day operations, including staffing, client consultations, and ensuring high service standards.
● Conducted one-on-one consultations, providing clients with personalized treatment plans.
● Developed key partnerships with medical professionals to drive referrals and client growth.
● Managed a flexible schedule to meet business needs and ensure client satisfaction. Independent Cosmetics Aesthetics / Medical Consultant Self-Employed June 2012 – September 2014
● Provided B2B sales consulting to medical spas, plastic surgeons, and dermatologists across Northern Virginia, Washington, DC, and Maryland.
● Managed multiple accounts and trained teams to optimize sales performance and customer service.
● Delivered sales training, developed marketing strategies, and fostered strong relationships with clients, increasing revenues by over 120% within four months.
● Conducted face-to-face consultations with clients, offering personalized recommendations and solutions.
Spa Director
The Dermatology Center and Rockledge Medspa Bethesda, MD June 2011 – June 2012
● Managed operations across three locations, overseeing sales, scheduling, staffing, and client consultations.
● Increased revenue by over 30% in the first quarter, and opened a third location in Washington, DC.
● Led a team of 2-3 employees, ensuring high-quality customer service and operational efficiency.
● Created and executed sales strategies and marketing campaigns, meeting all performance goals.
General Manager
Bright Smile Bright Skin McLean, VA 2008 – 2011
● Managed daily operations, staff, and client relations at a high-performing medical spa.
● Increased monthly revenue from $60K to $150K within 90 days, maintaining consistent revenue growth.
● Provided consultations and personalized treatment packages for clients, achieving high conversion rates and customer satisfaction.
CERTIFICATIONS
● Cynosure Picosure Laser Certification
● Rev-lite Laser Certification
● Candela Picoway Laser Certification
ADDITIONAL INFORMATION
● Proficient in MS Office Suite, CRM software, and social media platforms for business development.
● Strong networking skills with a proven track record in building and maintaining successful referral networks.
● Comfortable with up to 100% travel and overnight stays for client consultations.
Contact this candidate