Customer Service Data Entry
Resume:
DOMINIE SAMANTHA
BENJAMIN
*** ****** ****** ********, ** 11212 347-***-****
**************@*****.***
PROFESSIONAL
SUMMARY
Detail-oriented administrative assistant with experience in customer service, data entry, and office management. Dynamic professional with a proven track record at Swissport USA/ Compass shipping enhancing customer satisfaction and streamlining service processes. Expert in Microsoft Office 365 and adept at problem-solving, excel in customer relations and critical thinking. The Company has achieved significantly improved service efficiency and customer loyalty through innovative solutions and empathetic service. SKILLS • Problem-solving abilities • Active Listening
• Critical Thinking • Data Entry
• Customer Relations • Goal-Oriented
• Customer Needs Assessment • Billing and Invoicing
• Document Preparation • Microsoft Office 365
• Client Relations • Filing
• Shipping and Logistics • Excellent Communication
• Team Leadership
WORK HISTORY UNARMED SECURITY GUARD 07/2024 to CURRENT MTA Transit / ALLIED UNIVERSAL DEKALB Train Station Brookyn New York
Assisted visitors and customers to provide directions, answer questions and meet requests.
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Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
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Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
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CUSTOMER SERVICES AGENT 10/2023 to 05/2024
Swissport USA Queens, New York
Enhance customer satisfaction by efficiently addressing inquiries and resolving issues
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D B
Streamlined service processes for better response times and improved overall customer experiences
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Provide exceptional customer service with empathetic listening and effective problem-solving skills
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Assist passengers with special needs, ensuring a comfortable and stress-free travel experience
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Increased repeat business through personalized interactions and building rapport with customers
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Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
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Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
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Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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ADMINISTRATIVE ASSISTANT /CUSTOMER SERVICE 02/2022 to 10/2023 REPRESENTATIVE
COMPASS SHIPPING INC. Brooklyn, NY
• Manage accounts and perform bookkeeping
• Created and maintained databases to track and record customer data Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
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• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
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Processed customer orders accurately and within agreed timeframes to meet service standards
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Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
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Managed phone and email correspondence and handled incoming and outgoing mail and faxes
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Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
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Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
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• Managed filing system, entered data and completed other clerical tasks CUSTOMER SERVICE REPRESENTATIVE 12/2003 to 02/2022 AVIATION SERVICES OF GRENADA LTD. GRENADA
Processed customer service orders promptly to increase customer satisfaction
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Managed passenger boarding process, maintaining orderliness and timeliness during busy periods
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Streamlined check-in processes for faster service, resulting in reduced wait times
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Provided exceptional customer service with empathetic listening and effective problem-solving skills
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Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors
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Increased repeat business through personalized interactions and building rapport with customers
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Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience
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Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes
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Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed
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Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
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Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills
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Reviewed and updated customer information to maintain up-to-date records for high-quality service
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Prepared customer invoices, accepted payments, and processed refund and cancellation requests
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Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues
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UNARMED SECURITY OFFICER 08/1994 to 06/1996
NATIONAL SECURITY SERVICES LTD St.Georges, Grenada Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification
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Participated in regular training sessions to enhance knowledge of industry best practices and maintain peak performance levels
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Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis
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Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies
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Enhanced security measures by conducting thorough patrols and identifying potential risks
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EDUCATION GED 07/1994
Anglican High School, St George's
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