Behavioral Health Team Member
Resume:
Joanne Nez
Phoenix, AZ *****
*********@*****.***
Thank you for taking the time to review my resume. Thank you for your careful consideration.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
ACT TEAM Independent Living Specialist
Copa Health - Phoenix, AZ
March 2024 to Present
• Provides direct treatment, rehabilitative and services in a community ssupportive setting to consumers.
• Works as a team member of a clinical team to assess consumer needs and wants, participates in the
development of individual services plans.
• Schedule transportation to medical and psychiatric appointments and peer groups
• Acts as a consumer advocate and liaisons with families and community agencies.
• Provides on- call crisis intervention services,as weekend and holiday coverage.
Behavioral Health Technician (BHT)
Valleywise Health Medical Center - Phoenix, AZ
September 2023 to December 2023
Geriatric Phoenix Annex
• orient patients to the schedule
• encourage Activities of Daily Living as needed
• take vital signs, and facilitate groups, which helps create a safe therapeutic environment
• Observe patient behavior, frequent rounding, and document the Electronic Medical Record
BHT 2 - Bridging the Gap-Complex Care Program
Terros Health - Phoenix, AZ
November 2021 to September 2023
• Provide 1:1 Suicide watch, ILS assistance to client in their home
• Encourage, motivate, guide, redirect, provide support, build rapport
• Transport client to appointments, outings, in Terros company van
• Monitor meds self-administration, provide Q15 safety checks every 15-30 minutes per hour
Medical Front Desk Receptionist/ Back Office
Psyche Zenhealth - Phoenix, AZ
February 2020 to November 2020
AP/AR Receivables/Receptionist.
• Schedule Office Visit appointments
• Call Membership Services to Verify Medical Insurances are active
• Verify member ID, Co pays, Deductible has been met, Check claim status, collect payment transactions
and input into Database - Next Gen Medical Management
• File med records
Mental Health Unit Sitter-Suicide Watch
Automotive Personnel Network - Phoenix, AZ
April 2019 to May 2020
• Monitor Inmates in the jail system at The Maricopa County Sheriff's Office.
• Report unsafe activity to Detention Officers and Clinical Team in Psych Housing.
• Document progress hourly.
Warehouse ABHS-Artistic Behavior Health Specialist
Resilient Health - Phoenix, AZ
June 2019 to August 2019
• Provide Counseling and Psychosocial rehabilitation services to SMI Adults
• Conduct and document continuing assessments of participant functioning
• Complete Intake and updated assessments with participants
NPIC Customer Service Representative
Peckham, Inc. - Phoenix, AZ
February 2017 to December 2017
• Provide customer service to incoming inquiries, direct to appropriate office
• Supply customers with passport information, forms, renewal fees
• Schedule appointments to the Acceptance Facility in the originating states and designation
Case Manager
Terros Behavioral Health Agency - Phoenix, AZ
May 2017 to August 2017
• Provide Connective and Supportive Services and Resources to SMI Adults Individuals
• Develop ISP, Referrals to Vocational Rehabilitation, Peer Support Group
• Referrals to Housing, Day Programs Transitional Housing, Assisted Living, Flex Funds
FEP First Episode of Psychosis Peer Support Specialist
Valleywise Pendergast Family HOPE Center - Phoenix, AZ
January 2017 to June 2017
• Facilitate Peer Groups and Activities
• Engage with Clinical Team for Case Management
• Substance Abuse Counseling and Treatment Resources, NA, AA, IOP Evidence-Based, Strengths-Based
Supports and Education Employment, Social Skills, Community Resources
Recovery Support Specialist
Connections AZ UPC- Urgent Psychiatric Center - Phoenix, AZ
October 2015 to January 2017
• Provide assistance to Clinical Team during Voluntary and Involuntary Admit process
• Assist with the Admit/discharge process, preparing Recovery Discharge Planning
• Facilitate Peer Support to patients while in Observation and Inpatient Units
Mental Health BHT
At Work Medical Services Personnel - Phoenix, AZ
October 2015 to May 2016
• Provide screening assessment, treatment planning, case management
• Facilitate Groups for Individual counseling and SMI Adults, children, adolescents
• Take vitals, record Vitals, BP, Temp, for CIWA/COW
Education
High school diploma
Phoenix Community college - Phoenix, AZ
January 1985 to November 1988
Trevor Browne High School - Catalina, AZ
January 1977 to May 1982
Skills
• ICD coding
• Management
• Group Therapy Facilitate Peer Groups (8 years)
• Intake
• HIPAA
• Behavior Management (8 years)
• Computer skills
• NEXT GEN Medical Management
• EMR systems (8 years)
• Curriculum development
• CPR (8 years)
• Organizational skills
• Windows
• Tutoring (8 years)
• Microsoft Office 10 (Word, Excel, Power Point)
• Hospital experience
• Communication skills
• Special education
• Epic
• Care plans
• Patient observation
• Documentation review (8 years)
• Hospitality
• Case management
• APEX TRANSCRIPTS
• Hospital Experience
• Teaching
• Patient assessment
• Medical Billing AP/AR
• ICD-10
• Social Work
• Supervising experience
• Schedule management
• Warehouse management
• Vital signs
• Medical records
• Conflict Management (6 years)
• Patient care
• Individual / Group Counseling
• Meal Preparation
• Medication administration
• Medical terminology
• Microsoft Office
• Intake Experience (8 years)
• CPT coding
• Addiction Counseling
• Medication Administration
• Negotiation
• Teaching
• Conflict management
• HCPCS
• Working with people with autism
• Social work
• Microsoft Access
• Credible
• Discharge planning (4 years)
• Case Management
• Addiction counseling
• Time management
• Crisis Intervention (9 years)
• Working with people with developmental disabilities
• Behavioral Health
• Computer operation
• Curriculum Development
• Employee orientation
• Special Education
• Cognitive Behavioral Therapy
• Motivational Interviewing
• Mental Health Counseling (8 years)
• Caregiving
• Patient monitoring (8 years)
• Typing (10+ years)
• Microsoft Word
• ADLs
• Microsoft Excel
• Spanish
• Crisis intervention
• Visually impaired education
• Crisis Management (8 years)
• Driving
• Quality assurance
• Customer service
• Working with people with disabilities
• Camp
• Nannying (10+ years)
• Behavioral health
• WITH CERTIFICATIONS
• ICD-9
• Customer service
• Classroom experience
• Childcare
• EPIC Medical Management
• AFIS AZ Financial Information Systems (8 years)
• Experience with children
Certifications and Licenses
First Aid Certification
Driver's License
CPR Certification
CPI Certification
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