Service Agent Sales

Joseph Maiava

Email: ********@*****.***

Cell Phone: 1+206-***-****

I am actively pursuing a part-time or full-time position in a dynamic team environment where I can utilize my skills and experience to make a meaningful contribution to the organization's success. WORK EXPERIENCE

Passenger Service Agent

ATS/Air Canada - Seattle Tacoma, WA

September - 2022 – December - 2023

Welcoming incoming passengers and assisting them with pre-flight boarding and accommodations. We check passengers onto their flights and ensure their luggage is properly labeled and placed in the correct aircraft hold. Additionally, we make announcements regarding gate changes, expected arrival and departure times, as well as flight schedules and fares. Our team responds courteously to customer complaints and escalations, ensuring a positive travel experience for all passengers. Front desk Supervisor

Tradewinds Hotel – American Samoa

September - 2021 – August - 2022

Welcoming incoming parties and guest into the hotel while providing accommodations that meet their needs per request. Assist in bookings and reservations while adhering to company policies for safety and regulation standards. Occasionally, I work using a multi-function phone system to answer questions from guests, staff, and venders, directing hotel staff to ensure the efficiency of each experience and transaction in the facility. I strive to provide a positive and comfortable experience for all guests during their stay in the hotel.

Cashier Supervisor

Frankie Hyper – Samoa Apia

February - 2021 – September - 2021

As Supervisor lead, I was responsible for overseeing the training and intake of new staff, stock management, the oversight of vendors, everyday operations, and customer relations for in-person and online brand marketing.

Barback Attendant

Lava Hotel – Samoa Apia

Jun - 2017 – February - 2021

As a barback, I welcome incoming parties and guests while providing prompt customer-facing service. Marketing and sales for brand recognition and product placement, as well as rotation of seasonal items, is required for events as well as vendor management and order processing. Airport Traffic Service / Supervisor

Talofa Airways – American Samoa

August - 2016 – July - 2017

Welcoming incoming passengers and assisting them with pre-flight boarding and accommodations. We check passengers onto their flights and ensure their luggage is properly labeled and placed in the correct aircraft hold. Additionally, we make announcements regarding gate changes, expected arrival and departure times, as well as flight schedules and fares. Our team responds courteously to customer complaints and escalations, ensuring a positive travel experience for all passengers. Customer Service Agent (CSA)

Mokulele Airlines – Hawaii Maui

Jun - 2010 – July - 2016

Welcoming incoming passengers and assisting them with pre-flight boarding and accommodations. Check passengers onto their flights and ensure their luggage is properly labeled and placed in the correct aircraft hold. Providing announcements regarding gate changes, expected arrival and or departure times, as well as flight schedules and fares

Front Desk/ Dock Personnel

Norwegian Cruise Line – Hawaii Honolulu

Jun - 2006 – May - 2010

I am a cruise ship agent, responsible for welcoming passengers and assisting with pre-boarding, luggage, and accommodations. I make important announcements regarding schedules and fares and ensure customer complaints are addressed courteously and professionally. Customer Services Agent (CSA)

Alaska & United Airlines – Hawaii Maui

May - 2004 – Jun - 2006

I welcome passengers and assist with pre-flight boarding; I also check passengers onto their flights and ensure proper placement of their luggage. I provide assistance with announcements and respond to customer complaints and escalations in a prompt and courteous manner. EDUCATION

LEONE HIGH SCHOOL

Vailoatai Pagopago – American Samoa

Class of 1999– 2002

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