Customer Service Care

541-***-**** • *.*******@*****.***

DANIELLE WALKER

Professional Profile

Talented and bilingual professional offering over 11 years of managerial and customer service experience. Committed to customer care, quality management, advocacy, operational strategies, workforce planning, coaching and training. Using, both nonprofit and for-profit, human relations experience to ensure that clients have the resources and information that will enable them to access the highest quality of compassionate care.

Highlights of Excellence

Customer Service

● Works with diverse populations to explain in an accessible way industry specific information

● Ensure that each client has the resources they need

● Provides support to patients and providers in seeking access to medical services

● Knowledge and management of medication and its impacts on clients.

● Maintains strong relationship with each client

● Prioritizes privacy and security when it pertains to medical information.

● Effectively communicates professionally and compassionately via phone and email

Problem Solving:

● Positive attitude and a team player

● Maintains contact with all stakeholders to ensure that concerns are addressed

● Leads a support group to build community and proactively address any tension

● Ensure that residents know their rights, and feel heard Initiative:

● Takes charge by paying attention to detail to quickly learn all aspects of new information

● Routinely proposes process improvement recommendations

● Provided training to new employees

● Created and collated medical referral resources for clinic providers

● Maintain constant communication with each client’s providers, to gather information for client portal

● Curate action plans to help clients live a more independent life, and to develop skills they can use if they choose to move out of the facility Employment History

Bartender

Kim’s

Current

Minnesota

Mental Health Advocate

Supportive Living Solutions, Minnesota

October 2022

Manager

HEAL MPLS (Herbs, Eats, All Love), Minnesota

October 2022

Manager

Hotel San Jose; Santo Domingo, D.R

January 2022- May 2022

Server & Bartender

Pastini; Eugene, Oregon

March,2019- January 2022

Server & Bartender

Webfoot bar and grill; Eugene, Oregon

June,2018 - August, 2019

Server & Bartender

Tailwind: Willamette Grill; Eugene, Oregon

June, 2015– January,2018

Server & Hostess

Buffalo Wild Wings; Springfield, Oregon

June, 2013 – July, 2015

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