Travel Coordinator Customer Service
Resume:
MEHRIYA IBRAHIM
****.*********@*****.***
Fairfax, Virginia 22033
SKILLS
● Administrative Skills
● Scheduling appointments
● Managing calendars
● Data entry
● Office administration
● Customer Service Skills:
● Communication
● Client relations
● Conflict resolution
● Hospitality management
● Operational Skills
● Attention to detail
● Organization
● Time management
● Multitasking
● Technical Skills
● Microsoft Office (Word, Excel,
Outlook)
● Point of Sale systems
● Basic accounting software skills
EDUCATION
Northern Virginia Community College
Annandale, VA • 03/2014
Associate of Business
DEDICATED AND DETAIL-ORIENTED ADMINISTRATIVE PROFESSIONAL WITH HOSPITALITY AND SALES BACKGROUND, EXCITED TO BRING EXCEPTIONAL CUSTOMER SERVICE SKILLS AND TRAVEL PASSION TO A TRAVEL COORDINATOR ROLE. PROVEN ABILITY TO RESEARCH, PLAN, AND EXECUTE TAILORED EXPERIENCES – EAGER TO CRAFT UNFORGETTABLE TRIPS FOR CLIENTS. I HAVE PERSONALLY TRAVELED TO OVER 7 COUNTRIES AND CAN SPEAK 5 LANGUAGES. Volkswagen, Darcars - Auto Sales professional
Fairfax Blvd, VA • 8/2024 - 12/2024
●Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
● Directed phone inquiries, answered customers questions.
● Consistently met or exceeded monthly sales targets.
● Provided exceptional customer service, resulting in high customer satisfaction ratings.
● Developed and maintained knowledge of vehicle features, specs, and accessories.
● Effectively negotiated and closed deals with customers. Merlex Auto Group - Auto Sales professional
Fairfax Blvd, VA • 02/2023- 7/2024
● Negotiated win-win deals for customers and dealership alike.
● Drove revenue growth through targeted used vehicle sales strategies.
● Became a trusted expert on pre-owned vehicle makes, models, and conditions.
● Evaluated trade-ins accurately to maximize customer value and dealership profit.
● Connected deeply with customers through personalized conversations and customized experiences to create loyal customer advocates.
● Built customer connections in-person and remotely – handling website inquiries over the phone.
WBM Motors - Office Assistant and Bookkeeper
Arlington, VA • 09/2017 - 12/2018
● Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
● Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
● Completed payroll for employees and maintained detailed records of procedures.
● Maintained confidentiality in handling sensitive information while performing administrative tasks.
● Expedited document processing with accurate data entry and timely filing.
● Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Comfort Inn - Assistant to General Manager and Accountant Falls Church • 10/2014 - 08/2016
● Input data into spreadsheets and databases.
● Prepared and edited documents to produce precise, accurate and professional communication.
● Prepared documents needed for filing annual taxes for the GM and HR
● Telecommunications - Assisted by answering questions, and providing a summary to all related parties by preparing a set of documents needed.
● input data into spreadsheets for hotel expenses.
● In charge of paying bills on time and tracking expenses.
● Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
● Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before they were depleted.
● Created and maintained detailed records of all office activities.
● Monitored and tracked budgets and expenses.
● Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Defense Training Systems, Katmai Corp. - Role Playing, Transition Jacksonville, NC • 06/2012 - 02/2014
● Worked effectively in fast-paced environments.
● Skilled at working independently and collaboratively in a team environment.
● Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication skills.
● Translated complex technical documents into easily understandable language for the U.S. Army
● Defense Training Systems/Katmai Corp., Jacksonville, North Carolina
● Educated Marines about Afghan culture and customs in classroom and field environments
● Maintained awareness of surroundings to detect unusual activities or signs of terrorist infiltration.kk
REFERENCES;
Paul Snell Volkswagen-Darcars 703-***-****
Ali Nusrati Merlex Auto Group 571-***-****
Driss Beaulieu Beaulieu Floors Inc. 571-***-**** Additional References Available Upon Request.
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