Program Manager Ii

Tyler Morgenthaler

***** ** ***** ******

*********@*****.***

Ph: 253-***-****

Professional Summary: Over the past 13 years, I have had the opportunity to build programs from the ground up, take on existing programs and identify gaps for improvements, engage with diverse stakeholder groups, create and implement strategy plans for continued sustainability and scale possibilities, and improve customer and employee satisfaction across health care, telecommunications, and e-commerce industries. I have a passion for using data to make decisions and implement analytical problem solving to find innovative ways to increase program ROI and positive impacts on the business. I have used PRINCE2 project management to create road maps and identify milestones for visibility and communication. I’ve earned certifications with SQL and Big Data, allowing me to deep dive into data sets to find trending and create benchmarks for future measurements of success.

Work Experience:

Amazon, Program Manager II, WWTA PMO, WW FLEX – June 2022-Mar 2023, Dec 2023-Oct2024

Created and executed request tracking system to address customer concerns and respond within established SLAs consistently. Partnered with stakeholders to determine effectiveness of onboarding materials and implemented revised plan to reduce onboarding timeline by 3 weeks and increased satisfaction from 8.6 to 9.4 while establishing road map and milestones for long-term sustainability and scale. Utilized SQL and Power BI to identify data trends and provide visibility and communication to senior leadership to support program strategy.

T-Mobile, Program Manager II, Internal Mobility, EIC, CX, P&T – Mar 2013-Feb 2022

Developed a tracking system that improved program measurement and success rates, leading to a 500% increase in participant interest for a new internal internship program. Established and executed road map for the creation and execution of a new internship program engaging with stakeholders from Technology, Finance, HR, Legal, and Marketing teams. Coordinated and managed logistics for internship recruiting and marketing efforts, interview, onboarding, and continued development events leading to increased satisfaction from 8.2 – 9.6 after program’s first year. Established processes for each step of the program, to allow for sustainability and implemented quarterly audits to find opportunities for improvements over time. Executed SQL queries and utilized Power BI to provide clear visibility and data supporting my strategy for program growth and development.

Skagit Valley Hospital, Warehouse Buyer – Mar 2005-Dec 2008

Established efficient and streamlined inventory tracking process, capturing inventory discrepancies and improving inventory count accuracy from 66% to 100%. Coordinated onboarding events and training experiences for staff for new products and processes being implemented. Engaged with stakeholders from different departments to identify gaps and create processes to improve efficiencies for ordering and tracking inventory. Established the first consignment contract with a vendor, which increased on hand inventory while reducing the budget by 15% for the department.

Education:

University of Phoenix – Bachelor or Science Health Management, November 2024

University of Phoenix – MBA, April 2027

University of Phoenix – Master of Science Healthcare Administration, April 2027

Skills:

Analytical problem solving

Strategic Planning

SQL, PowerBI, Big Data Mastery, and Tableau

PRINCE2 project management

Change management

Adult learning theories

Data driven decision making

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