Customer Service Patient Care

Location:

Spotsylvania, VA

Posted:

January 13, 2025

Contact this candidate

Resume:

Reber W. Chergosky Day: 703-***-****

Citizenship: U.S. Citizen Evening: 703-***-****

Spotsylvania, VA 22551 *****.*.*********@*****.*** Experience Summary:

• Licensed practical nurse (LPN) with hands-on experience providing patient care and well-rounded supervisor with over 2 decades of government service at the United States Postal Service (USPS).

• Proactively assesses needs, effectively manages priorities, and seamlessly incorporates established quality, safety, and customer service standards into all aspects of daily operations.

• Serves as a mentor for coworkers, providing guidance to help enhance their performance, advance their careers, and achieve organizational goals.

• Seeking to apply clinical background, strong attention to detail, and commitment to public service to optimize patient care delivery and support improved health outcomes.

• Holds a Bachelor of Science in criminology, law and society. Core Competencies: Customer Service, Patient Care, Patient Monitoring, Patient Relations, Written and Oral Communication, Sound Judgment, Inventory Control, Cost Reduction, Confidentiality, Attention to Detail, Accuracy, Presentations, Team Leadership, Collaboration, Operations Management, Adherence to Treatment Plans, Medication Administration, Prioritization Work Experience:

Customer Service and Distribution Supervisor 02/15–Present United States Postal Service (USPS) 45 hrs/wk

600 Princess Anne Street Grade: EAS-17

Fredericksburg, VA 22551

Duties, Accomplishments, and Related Skills:

• SUPERVISORY SKILLS and OPERATIONS MANAGEMENT: Directs a team of 80–90 staff, driving efficiency of operations and sustaining exceptional customer service at a location that processes numerous parcels each day. Sets goals, monitors workflow, and manages schedules to maintain 8- hour workdays for carriers and clerks. Consistently meets budget goal of 3% annual reduction versus previous year.

• CUSTOMER SERVICE and COMMUNICATION: Leverages strong communication skills and upbeat attitude to cultivate positive experiences for employees and customers, effectively promoting and actively incorporating established customer standards into all aspects of daily operations. This includes assisting with complex requests related to passports and international mailings.

• MENTORING and TEAM MOTIVATION: Provides training, mentoring, incentive opportunities, and employee recognition to motivate staff, grow team capabilities, and boost morale.

• EFFICIENCY and PERFORMANCE MANAGEMENT: During third quarter of fiscal year 2023, achieved service performance scores of 91.5% on-time delivery for First-Class Mail, 95.8% for marketing mail, and 87.8 % for periodicals.

Customer Service Supervisor 02/01–04/15

United States Postal Service (USPS) 45 hrs/wk

8801 Sudley Road Grade: EAS-17

Manassas, VA 20108

Chergosky

Duties, Accomplishments, and Related Skills:

• SUPERVISORY SKILLS and CONTINUOUS IMPROVEMENT: Supervised and mentored 80–90 employees to enhance productivity and foster continuous improvement. Recognized and rewarded high performance, motivating staff and elevating employee morale.

• CUSTOMER SERVICE, NEEDS ASSESSMENT, and COMMUNICATION: Promptly assessed and met customer needs, actively incorporated established customer standards into daily operations, and promoted an environment of service excellence.

• EFFICIENCY and GOAL ATTAINMENT: Optimized efficiency of 38 city and 40 rural postal routes, consistently reaching budget goal of 3% less than same period for the previous year. Mail Carrier 07/94–01/02

United States Postal Service (USPS) 40 hrs/wk

1001 W. Ehringhaus St. Grade: EAS-6

Elizabeth City, NC 27909

Duties, Accomplishments, and Related Skills:

• ACCURACY: Sorted, carried, and delivered U.S. mail, scanning 4,800–5,500 parcels per day. Maintained accuracy and high level of productivity. Licensed Practical Nurse (LPN) 11/95–12/96

Britthaven of Edenton (Assisted Living and Nursing Facility) 25 hrs/wk 1341 Paradise Road

Edenton, NC 27932

Duties, Accomplishments, and Related Skills:

• PATIENT CARE and PRIORITIZING TREATMENT: Delivered quality patient care and treatment for patients in an assisted living and nursing facility. Prioritized care based on the patient’s current condition and available time while minimizing risk, redundancy, and waste.

• ADMINISTERING PRESCRIBED MEDS/TREATMENTS and WOUND CARE: Administered intravenous

(IV) tubes, feeding tubes, and medications. Ensured medications were provided at the appropriate times and in the correct doses while maintaining the respect and dignity of the patient. In addition, assisted with other medical needs, including bandages, catheters, and wound care.

• LONG-TERM CARE and NEEDS ASSESSMENT: Provided postoperative support to patients at a long- term care facility. Reiterated instructions from doctors, assessed patients’ conditions and needs, and assisted with physical therapy.

Licensed Nurse 08/93–03/96

Washington County Hospital 35 hrs/wk

958 US 64

Plymouth, NC 27962

Duties, Accomplishments, and Related Skills:

• PATIENT CARE and PRIORITIZING TREATMENT: Provided quality patient care that met physical as well as emotional needs, fostering trust-based patient relationships. Prioritized care based on the patient’s current condition and available time while minimizing risk, redundancy, and waste. Chergosky

• INCORPORATE PATIENT DATA TO DEVELOP HEALTH PLAN: Collaborated with other health care professionals, liaising between providers and patients to improve communication, information sharing, and health plan outcomes. Empowered patients to speak up about concerns or questions.

• ASSIST RN/MD/DO TO PRIORITIZE CARE: Processed specimens and prepared patients for surgery or diagnostic tests. Delivered postoperative support, following up with patients to reinforce instructions from doctors and registered nurses (RNs), offer ongoing education, address questions, and facilitate safe and timely discharge.

• ADMINISTERING PRESCRIBED MEDS/TREATMENTS and WOUND CARE: Administered IV tubes, feeding tubes, and medications. Ensured medications were provided at the appropriate times and in the correct doses while maintaining the respect and dignity of the patient. In addition, assisted with other medical needs, including bandages, catheters, and wound care. Documented actions and kept meticulous records of treatment information.

• MAKING OBSERVATIONS OF CHANGES AND MODIFICATION OF PATIENT’S CARE PLAN: Constantly gathered patient data by monitoring vital signs and observing behavior and response to treatment. Applied critical thinking skills to modify care—including administration of medications—as needed.

• SEEKING GUIDANCE BY INFORMING RN/MD/DO OF CHANGES: Informed physicians of changes requiring consultation or higher-level intervention. Assisted in implementation of invasive procedures initiated by health providers.

• PROMOTING AND INCORPORATING CUSTOMER STANDARDS: Drew on professionalism, patience, and a people-first attitude when dealing with patients. Communicated proactively, clearly, and effectively to ensure needs were being met.

• LEADERSHIP and SERVING AS A MODEL TO OTHER NURSING STAFF: Facilitated learning for, supported, and nurtured other nurses. Handled conflicts between staff in a supportive manner. Education:

05/13 Bachelor of Science in criminology, law and society with minor in information technology, GPA 3.9 Attended 01/08–05/13.

George Mason University, Fairfax, VA 22030

08/93 Licensed Practical Nursing (LPN) Degree, GPA 3.9 Attended 01/92–08/93.

College of the Albemarle, Elizabeth City, NC 27909 Job-Related Training and Certifications:

05/22 Uniformed Services Employment and Reemployment Rights Act, USPS (5 hours of instruction) 10/21 Equal Employment Opportunity (EEO) Training, USPS (5 hours of instruction) 06/21 Communication and Engagement, USPS (10 hours of instruction) 02/21 Safety and OSHA Compliance, USPS (10 hours of instruction) 08/20 Six Sigma Yellow Belt, USPS (10 hours of instruction) 08/94 Basic Life Support (BLS) certification

08/94 Virginia State Nursing License

Technical Skills:

Microsoft Office suite (Word, Excel, PowerPoint)

Chergosky

Languages Spoken Written Read

English Native Native Native

Spanish Introductory Introductory Introductory

Community Service:

Church youth activity volunteer at Awana, 2013–present Little league football assistant coach, 2017–present VFW Women’s Auxiliary member, 2015–2023

USPS food drive volunteer, 2022–2023

Prince William Country Citizens Police Academy, 2014–2020 Virginia Commonwealth University medical event volunteer, 2015–2019 Elks Lodge volunteer for helping needy families during holidays, 2015–2019 Marine Corps Museum volunteer and docent, 2013–2017 Chergosky

References:

Name: Lisa Glasoe

Employer: Government

Title: Supervisor HR

Phone: 703-***-****

Email: *********@*****.***

Email: Personal or Professional: Personal

Name: Jacob Geary

Employer: Carahsoft

Title: Sales Contractor

Phone: 703-***-**** 757-***-****

Email: *****.*****@*********.***