Accounts and Collections Manager
Resume:
Monique Pannell
Seeking an opportunity with an innovative organization that will appreciate my 30 years of diverse work history and educational experience.
Hollins, VA 24019
*.***********@*****.***
An individual with high integrity, morals, and goals willing to go that extra mile.
Authorized to work in the US for any employer.
Work Experience:
Accounts and Collections Manager
Mcleod Enterprises-Roanoke, VA
December 2023 to Present
• Management of collections staff.
• Implement innovative processes and procedures to increase collections driving up revenues.
• General District Court agent for properties in all surrounding areas.
• Filing and orchestration of unlawful detainers, Writs of Eviction, and other tenant notices as needed.
• Partner with senior staff including the President and CEO to push initiatives.
• Liason between tenants, repairs, and maintenance team.
• Partner with attorneys for court proceedings when needed.
• Leasing team partner.
Owner/Operator
Minor-Hunter Consulting-Remote
March 2008 to Present
• Published author August 2018, Escape: Self-Help Motivational Manual.
• Subcontractor & Freelance.
• Virtual sessions.
• Independent Talent Acquisition/HR Business Partner.
• Professional Certified Life Coach.
• Examine self.
• Personalized environment not clinical.
• Discretion.
• Facilitate resume writing.
• Job interview presentation.
• Money management.
• Personal and professional goal attainment.
Regional Talent Acquisition Coordinator
Acara Solutions and Integer Holdings Corp.-Hybrid
March 2022 to September 2022
• Assistant Talent Acquisition Specialists with onboarding processes.
• Provide a smooth preemployment experience for talent.
• Brand Ambassador.
• Coordinate with HR Generalist and HR Manager.
• Attend community events. Job fairs.
• Manage onboarding logistics.
• Coordinate new hire orientation.
• Ensure new hires complete background and drug screen process.
• Social media management.
• Evaluate compliance of background and drug screen data.
• Track onboarding progress.
• Schedule phone interviews.
• Schedule hiring manager interviews.
• Extend verbal offers.
• Assist new hires with Workday Tasks as needed.
Staffing Coordinator/Recruiter
Luttrell Staffing Group-Roanoke, VA
August 2021 to February 2022
• Full cycle recruiting.
• Office management.
• Exhibit integrity, excellence, grit, and loyalty.
• COVID-19 process management.
• On-site applicant support.
• Brand Ambassador.
• ATS utilization.
• Bamboo HR.
• Salesforce.
• Workday management.
• Requisition management.
• Federal, State, and municipal regulations management. and compliance.
• Open office daily.
• Complete monthly attendance and turnover reports.
• Complete daily, weekly, and hourly financial reports.
• Liaison to marketing and advertising.
• Reconcile invoices for accurate payroll/billing of client.
Recruiter
Division ONE Staffing-Roanoke, VA
October 2018 to May 2020
• Talent acquisition.
• Terminations.
• Marketing.
• Public liaison for news media outlets.
• Logistics coordination.
• Building and nurturing community relations with local non-profit and for-profit organizations in Roanoke.
• Manage and execute daily office operations.
• Opened and closed office daily.
• Achieved hiring matrix goals.
• LMS operation.
• HRIS operation.
• Policy and regulations.
• Conflict management.
• EEO compliance.
• Conduct drug screening.
• Conduct background checks.
• Verify compliance to hiring guidelines.
• Received 1 promotion.
E Commerce Analyst/Client Service Agent
Orvis-Roanoke, VA
June 2017 to October 2018
• Utilize multiple software applications to provide fast, efficient client resolutions.
• Provide industry leading service and process sales.
• Adhere to call matrix and meet goals.
• Received 1 promotion.
Senior Account Executive
HSBC consumer lending division-Newport News, VA
May 2005 to November 2010
• Exceeding monthly sales goals by 33%.
• Marketing protection plans for loan products.
• Provided credit & financial counseling to potential/current clients.
• Internal & external marketing of personal and secured loan products.
• Received 1 promotion.
Store Manager Trainee
7 Eleven-Newport News, VA
January 2004 to January 2005
• Employee relations.
• Brand management.
• Hiring.
• Training.
• Employee development.
• Employee compensation, evaluations, and analysis.
• Termination of store staff.
• Daily inventory report analysis.
• Forecasting peak seasonal needs for products and staff.
• Calculate, reconcile, and depositing of all monetary intake.
Force Clerk Bell Atlantic
Verizon-Virginia Beach, VA
June 1998 to December 2003
• Weekly creation & distribution of schedules for 200 representatives.
• Trainer.
• Acting Work Force Manager (as needed).
• Administrative support for 230 employees & staff.
• Nightly analysis & reporting of customer service levels, sales, and call quality.
• Daily opening and closing of call line.
• Received 1 promotion.
Employee Relations Specialist
The Faneuil Group-Hampton, VA
May 1997 to June 1998
• Supervised employees.
• Brand Ambassador.
• Focus group facilitator.
• Mediator between hourly & salaried employees.
• Designed HR filing system to maintain compliance with government and company policies/regulations.
• Full cycle recruiting of staff & hourly employees.
• New hire orientation.
• Processed all new hire paperwork.
• Administered benefits information.
• Conduct phone and in person interviews.
• Hire hourly employees and staff.
• Created conflict resolution program.
• Maintained the highest of confidentiality and integrity.
• Developed and facilitated employee perks/rewards programs.
• Increased employee morale & productivity while reducing turnover.
• Received 1 promotion.
Human Resource Specialist
The Faneuil Group-Johnson City, TN
October 1993 to May 1997
• Managed policy compliance for hourly employees.
• Full cycle recruiting.
• Conduct phone screens.
• Project management.
• Research and development.
• Salesforce.
• Marketing.
• Public forums. College fairs. Job fairs.
• Terminations.
• Employee morale champion.
• Facilitator of diversity and inclusion workshops.
• Benchmarking.
• Maintained the strictest confidentiality.
• Assisted with payroll and benefits inquiries.
• Public liaison.
• Performance evaluation.
• Approval of hourly and staff pay rate increases.
• New hire orientation.
• Manually processed all new hire paperwork.
• Received 2 promotions.
Education
Doctoral degree in Human Resource Management
Northcentral University - Prescott, AZ
October 2021 to June 2022
Post-grad Certification in Health Psychology
Northcentral University - Prescott Valley, AZ
April 2018 to August 2019
Master of Arts in Psychology
Industrial Organization Psychology Northcentral University - Prescott Valley, AZ December 2015 to November 2017
License in Professional Life Coaching
Life Coach Training Institute - San Francisco, CA
February 2017 to April 2017
Bachelor of Science in Criminal Justice Criminology East Tennessee State University - Johnson City, TN August 1990 to May 1994
Skills
• Communication skills
• Talent Acquisition
• Human Resources Management
• ATS
• Human Resources
• Recruiting
• Workday
• Process Management
• HR Sourcing
• PeopleSoft
• Office Management
• Management
• Employee Orientation
• Employee Evaluation
• Performance Management
• Interviewing
• Oracle
• Strategic Planning
• Quality Assurance
• Conflict Management
• Change Management
• Negotiation
• Forecasting
• Program Development
• Presentation skills
• Machine learning
• Teaching
• Employment & labor law
• Social media management
• Databases
• Analysis skills
• Data analytics
• Time management
• Microsoft Office
• Search engines
• Google Docs
• Google Suite
• Writing skills
• Payroll
• English
• Ceridian
• Telecommunication
• Business development
• Applied behavior analysis
• Behavioral health
• Software deployment
• FMLA
• SharePoint
• IVR
• Contracts
• Fraud
• Financial management
• Restaurant experience
• Succession planning
• Continuous improvement
• Outside sales
• B2B sales
• Compliance management
• Manufacturing
• DocuSign
• ADP
• AI
• Website management
• Google Analytics
• E-commerce
• Data entry
• Computer literacy
• Social media marketing
• SaaS
• IT sourcing
• Customer service
• Account management
• Process improvement
• Customer support
• Meeting facilitation
• Regulatory reporting
• Process mapping
• Hospitality
• Data modeling
• Financial planning
• Customer service
• Communication skills
• Banking
• Loan processing
• Lending
• Leadership
• Project management
• Marketing
Awards
Congressional Library Inductee
July 2022.
My book is written under the pen name Orme' and was officially registered with the Library of Congress where two copies reside.
Certifications and Licenses
Professional In Human Resources
Food Handler Certification
Driver's License
Assessments:
Recruiting — Proficient
July 2022
Managing the candidate sourcing and selection process Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
HR: Compensation & benefits — Proficient
January 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Filing & organization — Proficient
August 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Case management & social work — Proficient
February 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work motivation — Proficient
February 2022
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Planning & execution — Proficient March 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Verbal communication — Proficient
March 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Written communication — Proficient
January 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Inside sales — Proficient
May 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Publications
Escape: A Self-Help Motivational Manual
August 2018
Orme’, a life coach, decided to turn her self-motivating writings into a book to share some of the emotional experiences. Within the pages of Escape: Self-Help Motivational Manual, she reflects on her tragedy and triumph with the hope to inspire, motivate, and educate the reader.
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