Customer Service Social Worker
Resume:
Professional summary
With over a decade of progressive experience in customer service, leadership, and healthcare, this professional stands out as a visionary leader adept at driving customer satisfaction and team efficiency. Through roles as a Pharmacy Tech/Floater, Private Pay Collector/Customer Service Teamlead, and Social Worker, they have demonstrated exceptional problem-solving, critical thinking, and communication skills. This candidate is committed to leveraging their comprehensive background and leadership abilities to innovate and enhance customer service delivery in future roles.
Employment history
Walgreens Pharmacy Tech/Floater Buford Ga
Jun 2023 - Present
Expedited insurance verification, boosting customer satisfaction Spearheaded inventory control for optimal product availability Initiated collaboration within pharmacy team to enhance workflow Resolved operational bottlenecks, improving efficiency Impact: Streamlined pharmacy operations, driving customer satisfaction Led team to increase sales by 20% through innovative marketing strategies. Lincare Private Pay Collector/ Customer Service Teamlead Valdosta Apr 2017 - 2022
Led and supervised customer service team
Managed dispatch of oxygen to patients and hospitals Oversaw insurance verification and billing
Implemented quality assurance for calls
Enhanced understanding of benefits explanations
Pioneered a team-leading strategy that boosted team efficiency and improved patient service delivery. Implemented a QA system for call supervision, significantly reducing errors and improving service quality. Mastered explanation of benefits, ensuring patients and hospitals received clear, concise information. Coastal Plain Social Worker Valdosta Ga
Jan 2012 - 2017
Spearheaded comprehensive assistance programs for senior citizens Facilitated health application processes
Collaborated with multidisciplinary teams to ensure client needs are met Directed senior assistance programs, streamlined health applications, ensured multidisciplinary team collaboration.
Partnered in the design of elder care programs, facilitated seamless health services, achieved team goals through unity.
Angelica Jones
Customer Service
2538 Amber Valley Dr, Buford, 30519
**************@*****.***
Passionately developed senior support services, simplified health access, fostered team collaboration for client well-being.
Skills
Problem-solving (Experienced) Leadership (Experienced) Communication (Expert) Teamwork (Expert)
Critical thinking (Skillful) Time management (Experienced) Education
Diploma Valdosta High School Valdosta Ga
2002 - May 2006
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