Customer Service, Quality Control

Billy Williams

Forney Texas USA *****

Phone: 214-***-****

E-mail: ***************@*****.***

SUMMARY

To pursue and develop a career in a dynamic and vision-oriented organization through conscientious hard work, integrity, honesty and undivided loyalty towards the attainment of the organization’s goal. Result driven leader born to build strategic and cement industry dominance for demanding customers. Focused performance minded manager with proven skills in customer service, sales and production supervising. SKILLS

• Multi Channel Communication

• Quality Control

• Customer Relationship Management

• Safety Awareness

• Customer Interaction

• Sales Software

• Inventory Management

• Cost Management

• Team Management

• Microsoft Tools

WORK EXPERIENCE

Macy’s Inc- Sales Associate (November 2023- December 2024)

• Sales Strategy Development: Develop and implement effective sales strategies and plans to meet or exceed sales targets and revenue goals.

• Sales Forecasting: Use data and market insights to forecast sales trends, customer demand, and inventory needs.

• Customer Relationship Management: Build and maintain strong relationships with key clients, including wholesalers, retailers, and individual customers.

• Sales Monitoring: Monitor sales performance, track progress against targets, and implement corrective actions when necessary.

• Market Research: Stay informed about fashion industry trends, customer preferences, and competitors' activities to identify opportunities and threats.

• Sales Training: Provide ongoing training and development opportunities to the new hires to enhance their product knowledge, sales techniques, and customer service skills.

• Inventory Management: Collaborate with inventory and production teams to ensure that stock levels meet customer demand while minimizing overstock.

• E-commerce Sales: Oversee online sales channels, including the e-commerce platform, and ensure a seamless online shopping experience.

• Brand Representation: Represent the brand and maintain brand image and reputation in the market.

Zondo INC- Production Supervisor (February 2023 – November 2023)

• Team Management: Supervise and lead a team of production workers, including machine operators, technicians, and other production staff. Ensure that the team is trained, motivated, and adheres to safety and quality standards.

• Production Planning: Collaborate with production planners and managers to schedule production runs, ensuring that production targets are met efficiently and on time.

• Quality Control: Monitor and enforce strict quality control standards throughout the production process to ensure that products meet or exceed quality specifications.

• Equipment Maintenance: Ensure that production equipment is properly maintained, serviced, and calibrated to prevent breakdowns and downtime. Coordinate with maintenance teams for repairs and upgrades.

• Safety Compliance: Promote and enforce safety protocols and practices to create a safe working environment. Conduct safety training and investigations into accidents or near-miss incidents.

• Cost Control: Monitor and manage production costs, including labor, materials, and overhead, to meet budgetary targets while maintaining product quality.

• Inventory Management: Oversee inventory levels of raw materials, packaging supplies, and finished goods, ensuring adequate stock levels to meet production demands.

• Documentation: Maintain accurate production records, including production reports, quality inspection records, and inventory records. Ensure compliance with regulatory and industry standards.

• Training and Development: Provide training and guidance to production team members, ensuring that they are equipped with the necessary skills and knowledge to perform their roles effectively. British American Tobacco Ltd - Customer Service Officer (March 2013 – February 2023)

• Customer Interaction: Engage with customers via various communication channels (phone, email, chat) to address inquiries, resolve issues, and provide information about BAT's products and services.

• Order Processing: Receive and process customer orders accurately and efficiently, ensuring orders are fulfilled on time and in compliance with company policies and procedures.

• Issue Resolution: Investigate and resolve customer complaints, concerns, or product issues promptly and professionally, ensuring customer satisfaction.

• Product Knowledge: Maintain a deep understanding of BAT's product portfolio, pricing, and promotions to provide accurate information and recommendations to customers.

• Communication: Collaborate with other departments, such as sales, logistics, and quality control, to address customer needs and relay important information.

• Feedback Collection: Gather feedback from customers about their experiences and preferences, conveying this information to relevant departments for improvements.

• Customer Education: Educate customers about the responsible use of tobacco products, harm reduction, and compliance with local regulations.

ACADEMIC QUALIFICATIONS

• University of Port Harcourt 2007 - 2011

Economics

• Williams Memorial Secondary School 1999 - 2005

WASC

LANGUAGES

English Language

INTERESTS

Reading

Traveling

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