Sales Engineering

Matthew B. Walker

Wilmington, NC 925-***-**** *********@*****.*** www.linkedin.com/in/wal071197 Technical Sales Services Engineer CSM

Dynamic Technical Sales and Services Engineer with extensive experience delivering cutting-edge solutions for Fortune 500 companies and government agencies. Demonstrates excellence in customer interactions through onsite, pre-sales, and post-sales support roles, ensuring seamless product delivery and alignment with client requirements. Leverages superior interpersonal and problem-solving skills to cultivate strong client relationships, drive customer satisfaction, and optimize business outcomes. Proven track record of successful collaboration with internal and external teams to implement security and performance software effectively. Excels in planning, decision-making, problem-solving, and data analysis. Driven by a sense of urgency, ownership, and personal accountability, committed to continuous personal and professional growth.

Core Competencies

Strategic Planning Cross-Functional Collaboration Client Relationships Product Knowledge Negotiations Customer Service

Professional Experience

Fortra, Wilmington, NC 01-202*-**-****

Professional Services Consultant

Responsible for deploying Fortra software solutions to customers, ensuring seamless integration and functionality in the field.

• Utilized collaborative skills to build strong partnerships with cross-functional groups, fostering effective communication and teamwork.

• Demonstrated technical proficiency in Digital Guardian, enhancing customer experience and satisfaction.

• Gathered infrastructure technical requirements and formulated implementation strategies, ensuring successful deployment within customer environments.

• Provided timely status updates to internal and customer teams, supporting project progress and alignment with objectives.

• Employed troubleshooting skills to resolve technical issues promptly, ensuring minimal disruption to customer operations.

• Executed customer/project requirements and escalated issues to leadership when necessary, facilitating efficient problem resolution and customer satisfaction.

• Collaborated with the Project Management to define project scope, goals, and deliverables, ensuring alignment with customer expectations.

• Undertook additional duties as assigned, demonstrating flexibility and adaptability to meet evolving business needs. Magnet Forensics, Wilmington, NC 02-202*-**-****

Professional Services Consultant

Accountable for on-site post-sales consulting and product implementation for law enforcement and enterprise clients within North America. Provided Professional Services and architectural design consulting to implement the Magnet MDIS product suite.

• Provided consultation and guidance to clients on the Magnet Forensics (MDIS) software solutions.

• Assisted clients with installing, configuring, and troubleshooting software, ensuring optimal performance and user satisfaction.

• Led and/or participated in on-site visits and remote engagements, providing clients with hands-on support, data analysis, and the implementation of customized solutions.

• Collaborated with cross-functional teams, including sales, product development, and customer support, to ensure seamless implementation and adoption of Magnet Forensics solutions.

• Provided detailed technical demos, proof of concept trials, training, and presentations to partners and law enforcement customers.

Matthew Walker *********@*****.*** Page Two

CommScope, Wilmington, NC 11-202*-**-****

Federal Systems Engineer

Provided pre- and post-sales support for the CommScope/Ruckus product line for the Department of Defense. This territory included DoD installations in the Western US and across the APAC region.

• Supported CommScope/Ruckus portfolio, including Wireless LAN, Enterprise switching, and all CommScope infrastructure products for DoD implementations.

• Assisted CommScope/Ruckus customers and partners with network design, product selection, and implementation recommendations.

• Acted as a technical advisor to Federal Systems Integrators and partners to effectively differentiate and competitively position CommScope/Ruckus products.

• Developed marketing and technical white papers to enhance product usability for end customers. Imperva, Denver, CO 12-201*-**-****

Senior Professional Services Consultant

Accountable for on-site, post-sales consulting and product implementation for enterprise clients within North America. Provided Professional Services and architectural design consulting to improve customers’ security and protect sensitive data.

• Implemented the Imperva product suite (DAM WAF and Cloud) for enterprise clients.

• Conducted WAF, DAM, and Cloud planning and deployment for strategic clients, resulting in solutions that drove new business opportunities and revenues. CA management and cipher control configuration for WAF, DAM, and Cloud.

• Created Custom policy and vulnerability management tools.

• Introduced database monitoring products to large financial clients that optimized meeting PCI, SOX, and SSAE16 audits and regulatory compliance.

• Authored deployment and configuration documentation for customers' product deployments to ensure a knowledge base for clients and future implementations.

• Resolved deployment issues for physical and virtual appliances, working closely with technical teams to troubleshoot and resolve technical problems. Mentored fellow consultants in addressing sensitive customer issues. Bivio Networks, Pleasanton, CA 08-200*-**-****

Senior Sales Engineer

Led pre- and post-sales support for the Bivio high-performance DPI platform for all customers and assisted with evaluation trials of the Bivio platform to ensure correct deployments and accurate results. Provided technical training on the platform for both Federal and Commercial customers.

• Developed technical white papers and configuration notes for customers deploying the Bivio platform.

• Assisted marketing teams at trade shows to promote the Bivio product line, increasing the sales opportunity pipeline by 25%.

• Worked with internal Hardware and Software Engineering as a customer advocate to get both new feature requests completed and troubleshoot issues on the platform.

• DoD TS Security Clearance eligible for SCI.

Nortel (Formerly Tasman Networks), San Jose, CA Senior Systems Engineer Provided pre- and post-sales support for the Nortel Tasman enterprise product line for the Western US, including Alaska, Hawaii, and Western Canada. Provided support for the Nortel Converged Data Networks portfolio, including Layer 2 and 3 switching, Wireless LAN, and all Nortel security products for pre- and post-sales implementations. Lawrence Livermore National Laboratory, Livermore, CA Network Architect Designed, installed, and maintained the control system network for the NIF project, which consisted of 500 nodes and 50 switches used to control the operations of the laser system and minimize downtime and full redundancy. Supported, upgraded, and maintained a campus network of 25 buildings. Held a DOE “Q” security clearance for work in classified areas. Education

Bachelor of Science, Management Information Systems, Operations Management Syracuse University - Martin J. Whitman School of Management, Syracuse, NY

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