Accounts Receivable Customer Service
Resume:
Amy Potter
LCAM
Jacksonville, FL *****
**********@*****.***
Work Experience
Licensed Community Association Manager
Associa CMC of Jacksonville-Jacksonville, FL
August 2019 to October 2024
• Advanced in Microsoft Word, Excel and Outlook
• Work with Board Members in the best interest for the Community and according to FL statute
• Record citations/violations and mail out letters according to statutes
• Attend all board and committee meetings, prepare agendas, complete minutes and action items as needed.
• Completed monthly inspections for violations
• Prepare and review monthly financials, variance reports and yearly budgets
• Manage amenity center pool fobs
• Handle the incoming ARC applications and send out approval/denial letters.
• Ensured the common areas are maintained at all times
• Work with vendors for any projects that need to be completed
• Address resident complaints and concerns, providing solutions and following up to make sure their issues are resolved.
• Permit renewals
• Accounts receivable and payable
• Data entry
• 55+ WPM
• Prepare accounts for collections
• Superior customer service
• Licensed CAM
• Preparation of yearly budgets
• Excellent customer service skills. 20+ 5 star google reviews Assistant Property Manager/Accounts Receivable
Marsh Landing Management Co
October 2017 to August 2019
Take incoming HOA payments
Enter payments into Promas (accounting software)
Create, print and mail out statements and late notices
Send out 45 day intent to lien letters
Record citations/violations and mail out letters according to statutes
Make bank deposits.
Attend all board and committee meetings, prepare agendas, complete minutes and action items as needed.
Completed weekly property rides and send out violation letters using the Smart webs software system
Prepare and review monthly financials, variance reports and yearly budgets
Review open house applications and send out for board approval
Manage clubhouse rental applications, approvals and deposits
Smart webs and Promas system experienced
Handle the incoming ARC applications and send out approval/denial letters after the ARC meetings
Ensured the common areas are maintained at all times
Work with vendors for any projects that need to be completed
Address resident complaints and concerns, providing solutions and following up to make sure their issues are resolved
Assistant property manager for Sawgrass Players Club, East Hampton and Sawmill Lakes
Licensed CAM
Mckesson Medical Surgical - Credit Associate Manager - Accounts Receivable 2
OCTOBER 2015 - JULY 2017
Managed a portfolio of 2000+ accounts
Managed a positive relationship with customers, while ensuring timely payments
Solved any customer issues with billing, credits/returns, payments and other issues that may present themselves
Worked closely with sales representatives to collect past due payments as well as keeping the customers satisfied with the service and products
Had the top reduction in past due of all accounts receivable employees for the end of our fiscal year 2017 (March) with highest customer and sales representative satisfaction
Made outbound calls as well as receiving inbound phone calls
Developed excel spreadsheets with details of aging and past due accounts
Communicated through email and phone calls with customers with professional quality to help maintain superior customer relationships.
Initiated collection proceedings if needed or set up payment plans when possible
Analyzed accounts to discover discrepancies and resolve all issues in a timely manner
JD Edwards/Oracle systems experienced
Office Manager
Eastscapes
January 2015 to October 2015
Company Closed)
Oversaw, planned, and organized daily office operations
Composed and drafted all outgoing correspondence and reports for owner
Provided customers with invoices for payments and generate credits and various invoice adjustments when needed
Processed accounts receivable and accounts payable
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
Reduced overhead by taking on more responsibility with creative and administrative projects
Supported owner through personal document management and managed executive calendar
Offered a warm friendly welcome to all customers, either in person or over the phone. Received and/or directed phone calls and emails
Education
High School Diploma
Mountain Park Academy
May 2003
Skills
• Account Analysis
• CORRESPONDENCE
• ACCOUNTS RECEIVABLE
• JD Edwards
• FILING
• Property Management
• Portfolio Management
• OFFICE MANAGEMENT
• QUICKBOOKS
• Document Management
• General Ledger Accounting
• Calendar Management
Additional Information
Licensed Community Association Manager
Contact this candidate