Customer Service Business-To-Business

AIYETAN ABOSEDE

ADDRESS: No **, Ishola Arojojoye, Even Estate, Addo, Ajah, Lagos State

MOBILE: 080********

EMAIL: **************@*****.***

OBJECTIVE

Hardworking personnel with exceptional success in business-to-business and business-to-customer sales. Proven track record in exceeding sales, goals, growing business, and expanding territories. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Comfortable working with people in person or by phone. Committed to building customer loyalty by providing above-average customer service. PERSONAL DATA

Gender: Female

Nationality: Nigerian

State of Origin: Ondo state

Local Government Area: Okitipupa

ACADEMIC QUALIFICATION

University of Port Harcourt, Rivers State 2008-2012 B.Sc LINGUISTICS AND COMMUNICATION STUDIES

Science Preparatory Center, Warri, Delta State 1998-2004 SENIOR SCHOOL CERTIFICATE EXAMINATION (SSCE)

WORKING EXPERIENCE

Ajamy Oil & Gas, Lagos State 03/2022 – 10/2023

Post Held: Sales & Marketing

Build customer relationship and develop sales area; maintained professional relationship with suppliers.

Oversaw the whole sales process; pro-activity participated in weekly sales meetings and meetings with managers

Worked on new marketing strategies and educated new staffs on sales techniques and influencing skills

Conducted market research in order to identify potential clients and areas for sales revenue increase

AA Essentials, Warri, Delta State 09/2019 – 03/2022 Post Held: Sales Representative

Maintained understanding of current inventory, merchandising, and in-store placement to inform sales strategy.

Prioritized helping customers over completing other routing task in the store.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Implemented brand marketing and sales campaigns

Implemented marketing strategies and techniques, increasing customer satisfaction

Jim Travel Agency, Warri, Delta State 04/2018 – 08/2019 Post Held: Customer Service Representative

Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Oversaw personal and professional calendars and coordinated appointments for future events.

Organized and attended meetings and compiled related documents and reports.

Documented and distributed meeting notes to identify, analyze and improve workflows

Treasure FM 95.1, Mgbouba Rivers State 10/2014 – 05/2017 Post Held: Front Desk Receptionist

Maintained files and records by implementing effective filing system that boosted efficiency and organization

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

Resolved customer issues quickly and notified supervisor immediately when problems escalated

Communicate best practices among on-air and external personnel to align effort and goals

Maintained professional demeanor by staying calm when addressing unhappy or angry customers

HOBBIES

Travelling and surfing the net

PERSONAL SKILLS

Sales Closing

Network Development

Microsoft Office Proficiency

Relationship/team building

REFEREE

Available on request

Contact this candidate