Customer Service Data Entry

Evon Kidan

Address: **** **** **. ***.** Alta Loma, CA

Cell: 702-***-****

Email: *********@*****.***

Summary of Skills

● POS systems

● Data Entry skills

● Strong organizational skills

● Attention to detail

● Customer Focus

● Customer service

● MS Office, Yardi, SharePoint

● Quick books

● Excellent verbal and

interpersonal communication

skills

● Analyzed and met needs of

clients for each individual

situation

● Strong negotiation skills

● Act as liaison between

customers and various

departments

● Excellent conflict resolution

skills

● Exceeds stats and sales goals

within the department

Professional Experience

Personal Trainer EOS Fitness Santa Ana, CA/ Redlands, CA January 2024 to November 2024

● Create smart goals for clients.

● Assist with nutritional needs.

● Program Design.

● Monthly Assesments.

● Create a safe and healthy work enviroment for clients.

● Manage and organize client data.

Reservations Agent Hilton Grand Vacations Summerlin, NV July 2022 to January 2024

● Effectively assist club members in navigating reservation systems and promotions.

● Manage and prioritize a high volume of calls with a focus on delivering exceptional customer service.

● Expertly navigate members through a variety of service products, ensuring a personalized and positive experience.

● Collaborate with cross-functional teams to address member inquiries and concerns promptly and professionally.

Maintenance Case Specialist American Homes 4 Rent Henderson, NV August 2019 to May 2020

● Fielded online maintenance requests from tenants nationwide, showcasing strong attention to detail.

● Managed the entire lifecycle of work order tickets, ensuring timely and satisfactory resolutions.

● Conducted proactive follow-up calls with tenants, providing comprehensive updates as part of a commitment to a 100% customer service experience Host/Promoter Park MGM Casino/On the Record Las Vegas, NV October 2018 to August 2019

● Collaborated seamlessly with sales, promotions, and marketing teams to maximize event success.

● Monitored multiple channels for event updates, pricing changes, and availability, promptly communicating relevant information to guests and staff.

● Adhered to a comprehensive sales plan, contributing to the development of customer databases and delivering weekly reports to superiors.

● Distributed venue information internally across MGM-related departments in advance of events, supporting cohesive marketing efforts. Hostess/Cashier Green Valley Ranch Casino & Resorts Henderson, NV August 2018 to January 2019

● Provided personalized customer service, enhancing the overall guest experience.

● Operated POS systems efficiently for seamless billing and retail transactions.

● Maintained a visually appealing and organized work area, adhering to company standards.

Hostess Zia’s Italian Restaurant Toledo, Ohio

April 2017 to September 2017

● Greeted and seated guests in a friendly and professional manner, contributing to a welcoming atmosphere.

● Informed guests about special catches, soups, and promotions, showcasing product knowledge.

● Answered incoming calls for takeout orders and reservations, demonstrating excellent communication skills.

Administration & Customer Service Representative Black & White Transportation Toledo, OH

October 2015 to August 2018

● Fielded an impressive volume of calls, averaging approximately 300 calls per day, supporting customers with account verifications and travel information.

● Created comprehensive travel portfolios for customers, managing all aspects of their travel experience, from booking trips to verifying transportation details.

● Cross-trained to handle overflow of billing and data entry, including insurance billing for senior travelers.

Secretary First Choice Auto Finance Toledo, Ohio March 2015 to July 2015

● Assisted customers with payments and wrote out sales for financing.

● Managed files, arranged appointments, and handled correspondence.

● Recruited, trained, and supervised junior staff members, showcasing leadership abilities.

Bill Collector United Collection Bureau Maumee, OH June 2009 to May 2011

● Developed highly empathetic client relationships.

● Investigated and resolved customer inquiries and complaints in a timely and positive manner.

● Helped achieve monthly quota figures.

● Contact debtors by mail, or phone.

● Worked with advanced computer software.

●

Education

- Media Communication Certificate, Full Sail University, 2018

- High school diploma, Woodward High School, Toledo, Ohio, 2008

- ISSA Certified Personal Trainer, January 2024 to January 2026

- ISSA CPR/AED, January 2024 to January 2026

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