Customer Service Human Resources

Steve Miller

************@*****.*** 708-***-**** Rohnert Park, CA

SUMMARY

Seasoned professional with 29 years of diverse customer service experience, including managing a spa and providing personalized massage treatments. Skilled in client assessment, maintaining confidentiality, and delivering exceptional service. Seeking to leverage management expertise and hands-on therapeutic knowledge as a Spa Massage Therapist. WORK EXPERIENCE

Courtyard by Marriott Santa Rosa, CA

Night Audit Manager 2018 - 2020

• Managed the reconciliation of daily hotel and spa financial reports, ensuring accuracy and timely preparation of statements and disclosures.

• Assessed and addressed individual guest needs, consistently providing exceptional customer service to encourage repeat patronage.

• Prepared necessary communications and office arrangements to facilitate smooth operations and guest experiences each day.

Self Employed Santa Rosa

Spa Manager 2010 - Oct 2024

• Managed client schedules and administered personalized massage treatments, ensuring individual client needs were met with appropriate services.

• Upheld strict client confidentiality standards in compliance with HIPAA regulations, fostering a secure and trusted environment.

• Demonstrated outstanding communication and customer service abilities, contributing to a positive and professional spa experience.

Family Dollar Sauk Village, IL

Store Manager 2008 - 2010

• Managed comprehensive human resources tasks, including recruitment, staff training, performance evaluation, and the execution of payroll functions.

• Oversaw daily retail operations, including inventory management, merchandise presentation, and maintenance of point-of-sale systems, ensuring store efficiency and customer satisfaction. Staples Tinley Park and Frankfort, IL

Office Equipment Technical Manager/ Resident Technician 2005 - 2008

• Managed the Office Equipment department, ensuring hardware and software support for stand-alone Windows-based systems.

• Developed and delivered training programs for technicians, enhancing their proficiency with essential tools and responsibilities.

• Maintained a technical communications log and coordinated scheduling, contributing to the department's operational efficiency and accountability for high-risk electronic equipment. Fry’s Electronics Los Angeles, CA and Las Vegas,

NV

Computer Department Supervisor/ Sales Associate 1995 - 2005

• Supervised a team to ensure effective merchandising, problem resolution, and labor scheduling.

• Received the Outstanding Customer Service award for two consecutive years in recognition of exceptional customer service delivery.

• Conducted product training sessions for a team of 50 sales associates, enhancing product knowledge and sales proficiency.

EDUCATION

Computer Systems Institute

Certification, MCSA/MCSE

Chicago, IL

Computer Learning Center

Certification, A+

Los Angeles, CA

Southwest College

Program, Computer Science

Los Angeles, CA

Army National Guard

Basic Training

Ft. Bragg, NC

CERTIFICATIONS

MCSA

MCSE

A+

SKILLS

Mac OS • Windows XP Pro • Vista • Microsoft Office Suite • Linux 9 • Web Development • Hardware: All Manufacturers

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