Operations Leader Talent Development

Tommie Lee Perry IV

630-***-**** *********@*****.*** linkedin.com/in/tommie-perry/

Sales and People Operations Leader

Empowering Teams and Driving Growth Through Insightful Leadership Strategic and empathetic leader with a proven track record of optimizing both sales performance and team operations. Adept at driving growth through data-informed decisions, mentorship, and process innovation. Deeply committed to fostering employee engagement and organizational efficiency, with experience in HR operations, recruitment, and talent development. I leverage strong communication and people management skills to transform underperforming teams into top performers. Career Milestones

● Increased team performance by 20% through a newly implemented mentorship program, boosting morale and cohesion among associates.

● Elevated customer satisfaction scores by 30% after leading a key tech implementation that optimized operational processes and order management.

● Successfully managed a $6M portfolio across five stores, consistently outperforming sales targets by leading with empathy, clarity, and efficiency.

Area of Expertise

HR Leadership: Employee Engagement Conflict Resolution Onboarding & Training Performance Management Sales & Operations: Sales Strategy Process Optimization DEI Competency Customer Experience Technology & Data: HRIS CRM Sales Analytics Process Improvement Project Management Leadership & Development: Mentorship Programs Talent Development Employee Recognition Professional Experience

Mattress Firm – Aurora,IL Nov/2015–Present

Regional Sales, People, and Operations Leader

● Developed a comprehensive mentorship program that enhanced team performance by 20%, sharpening both individual skills and team dynamics.

● Improved order processing time by 40%, reducing average time from 5 hours to 3, leading to a 25% rise in on-time deliveries and a 30% jump in customer satisfaction.

● Championed the “Best Referral Program” award by transforming a store with a 3.5-star rating to 4.8 in just four months, increasing both reviews and customer loyalty.

● Implemented a community outreach program that increased visibility, resulting in a 40% surge in foot traffic and a 25% rise in sales.

● Collaborated with HR to onboard and train new employees, ensuring a seamless transition into the company and improving retention rates.

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Hotel Arista – Naperville,IL Jun/2014 – Jun/2015

Customer Success Manager

● Spearheaded the initiative to improve front desk operations, elevating customer service standards and achieving a 95% customer satisfaction score through personalized service and a focus on attention to detail.

● Led conflict resolution efforts by implementing an effective, systematic approach to handling guest concerns, resulting in a 25% reduction in customer complaints and enhancing the overall guest experience.

● Designed and implemented training protocols for front desk agents, increasing team productivity by 15%, fostering a collaborative work environment, and ensuring consistent, top-tier service. T&G Hauling – Aurora,IL Nov/2011 – June/2015

Project Manager

● Managed the complete life cycle of 50+ projects annually, overseeing planning, execution, and evaluation, ensuring 100% on-time delivery and a 98% client satisfaction rate.

● Led cross-functional teams, improving operational efficiency by 20% through streamlined communication and optimized workflows, contributing to a 15% reduction in project completion time.

● Cultivated long-term client relationships, which resulted in a 25% increase in repeat business and referrals, driving sustainable growth for the company. Education

Bachelor of Arts in Communications & Organizational Leadership Western Illinois University-2014 Technological Skills

Workday CRM Software Sales Data Analysis HRIS Performance Management SystemsWorkday ADP Namely Salesforce HubSpot ATS LinkedIn Recruiter Google Analytics Excel (Advanced) Microsoft Office Suite OpenOnline

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