Business Analyst Access Management

Tonia Spight-Sokoya

*****************@*******.***

linkedin.com/in/tonia-spightsokoya-06276419

763-***-****

Objective

Looking for a challenging full-time as Oracle Business Analyst and Identity & Privilege Access Management (IAM/ PAM) Enterprise Manager or Principal Business Analyst role.

Professional Summary

17 years’ experience Enterprise Project Management Operations Onboarding Specialist for Contractor and Third-Party Vendor Management across various Enterprise, Technologies, Engineering Frameworks, Infrastructure, Design, Strategies, Execution and Development Groups to support program projects for Banking Product Services Provider Database Application Oracle upgrades, and migrations.

7 years Seasoned identity and access management (IAM) professional experience with monitoring, governance the compliance for Proven ability to lead as servant leader partner with the engineers in the design, deployment, and operation of large-scale IAM system to develop and deploy the identity federation, single sign-on, and access management solutions to support with the CIO Application Product Service Project Management Team for planning the access needed on databases for the Digital & Automation Security Privileged Access Management ( PAM) and Single Sign On (SSO) for the Microsoft Active Directory Federation Services (ADFS), and implement the user role IAM Entitlements for various roles, and for 2FA submit vendor request forms to Cybersecurity Team.

Additional: 23-year experience in many industries and duals worked in Nursing various roles), Enterprise Healthcare Insurance, Banking, Operational HR/ Recruitment/Retention/ D & IE Business Councils, Grain Elevator/ Food Company, and Consulting Professional Project Management Mentor, Coach and Trainer

Area of Expertise Experience

SailPoint IQ-Navigator Vendor Management Tool

Azure Active Directory (AD) Tool for IAM

Secure Digital Business for Privileged Access Management (PAM) for Application Controls

Single Sign On (SSO) Development Project Plan

SSO Identity Federation Azure/ Oracle Access Management

Vendor and contractor IAM Policies, Procedures and Processes

Professional Project Management (Traditional/ Agile)

Business Analyst (EAM, IAM, PAM, SSO, CRM, ERP, POS, CMS)

Operations Business Ops Identity & Access Management (IAM) Governance, Policies and Oversight

Business Analyst for Financial Systems Management Process Flow

Secure Digital Business for Privileged Access Management (PAM) for Application Controls

Technology Infrastructure Identity and Access Management Governance, Compliance & Regulation Adherence\ Enterprise Access Management

Oracle Identity Analytics (OIA)

Oracle Identity Manager (OIM)

Technology Infrastructure Remediation Identity and Access Management Governance & Oversight

Compliance & Regulation Adherence\ Enterprise Access Management

Change Management (Corrective Actions)

Stakeholder Communication and engagement

Control Management Data Analytic DTC Shared site

Statement of Work New Product Request

BAU Troubleshooting & Error Testing

Standard Operational Procedures (SOP’s)

Data Analysis research for use case changes and reporting

Oracle Initiatives for BoKS User Access on Vault DB (PTA Custom ID) Requests

Professional Experience

Wells Fargo (INNOVAS Solutions Consulting) Dec 2021 to current

Customer Remediation Center of Excellence (CR COE) Oversight Program Lead Business Execution Initiatives Consultant for Monitor and Governance for the Third Party of External Vendor Controls Policies, Procedures and Processes.

Collect weekly data status updates from Change Leads for creating and coordinating the Service Provider Management Executive Summary and Issue Management Reporting Forum deck to review with Execution Business Leader, Quality Control and Execution LOB Service Provider Managers.

Manage and create the reporting governance, escalation, and remediation of IT risks/issues for external vendor controls.

Conduct analysis of potential issues, risks, and root causes for external vendor controls.

Manage/ Lead initiatives for several third-party various mini–Risk Projects from start to solution.

Work collaboratively with Business Change Lead Partners and cross functional teams needed on issues projects to correct missing gaps enhancement solutions and fixes for internal WF and External Vendor fixes

Facilitate and partner with vendor principal, stakeholders and Change Management Business Partners.

Work and partner weekly with Wells Fargo COO Senior Process Engineer’s to review SOPs and build out the program third-party process mapping and risk control’s structure to support CR COE remediation work including vendor requirements, process, and execution as well as oversight processes to ensure governance and compliance with Wells Fargo policy requirements to be sure we comply with Self-Assurance policies and requirements.

Work with the Claims Facilitator Oversight for Enterprise Service Provider Management to gather the data to write the IAM procedures, process steps for external vendors to submit AME Tool Request Form to get the IAM user access configurated by the Enterprise IAM Security Group.

Monitored and governed responded to computer security incidents following established security procedures.

Conducted computer security investigations to determine the root cause of incidents and take appropriate corrective action.

Assisted with the development and implementation of security policies, procedures, and controls.

Create accurate and timely reports using Microsoft Office 2019/ 365 Application Excel, PowerPoint, Word Doc tables, and Business Intelligence tools (tableau).

Ensure completeness and accuracy of data reports through the self-assurance and quality assurance process or through Control Review.

Work with internal teams, including the Technology senior leadership team, to gain an in-depth understanding of existing risks, causes, a severity rating, controls, and remediation for Service Provider Management external vendor emerging monitoring routines.

Work with key stakeholders to respond to auditors' and regulators' questions and requests related to the KRI program and metrics.

Customer Remediation Center of Excellence Third-Party Oversight Business Initiatives for external vendor SHRP Issues and Corrective Actions Management.

Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives

Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate

Review strategic approaches and effectiveness of support function and business performance

Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations

Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans (Product Requirement Documents, Business Requirements, Project Plans, Action Plans, and UAT Test Plans, etc.).

Support the implementation of the Key Risk Indicator (KRI) framework

Work with team members and key stakeholders to develop appropriate metrics and deliver relevant and to get the accurate data for creating the executive summary issues management reporting deck for leader status on open potential issues or non-issues determination, submission on issue determine after Issues management forum, all tollgate packages, pre-tollgate and tollgate (open/closures), issues/corrective actions, and sustainability due/end date to close.

Emerging Monitoring Routine on issues being monitor in Sustainability status for the outline Success Criteria determine during planning

Ensure reporting activities are executed and reviewed timely and resolve any requirement deficiencies.

iHerb LLC Inc, Irvine, CA (Robert Half, CA) Aug 2021 to Dec 2021

Remote CTO Engineering/IT Procurement Program BA Analyst - CTO Supply Chain, Procurement, & Data Warehouse

100% Virtual Contractor for IT Procurement Support across all 2 CTO Supply Chain Groups and Data Warehouse (fill in role): Brought in to help support with auditing the hardware and software backlog invoicing implemented to correct cost center and GL codes, etc.

Daily implement in ERP tool: Workday various CTO Expenses and manage reports:

Corp IT Expenses (March 2021 to October 2021) - Update details per expense, and upload receipts in Workday expense tool (cheat sheet exists for reference, and update the IT Corp Operations Vendors and Merchants list as I discover missing)

IT Infrastructure Expenses (January 2021 to October 2021) - Update details per expense/ upload receipts in Workday expense tool (cheat sheet exists for reference and update IT INFRA Vendors and Merchant list as I discover missing)

Activation and suspension of devices (done in the portal - easy to navigate)

ASANA Vendor Onboarding Management Tool – (P-Contract Management):

IT contracts reorg project in Asana (Organize contracts based on subdepartments

Coordinate with the main contact for that subdepartment to identify Asana task assignee for each contract renewal task and upload contracts to the proper task, etc.

Successfully reached data needed, and manually reconciled all backlogged Financials in Workday ERP, Reporting, and Expense Invoicing Tool for 6 months to bring them in current state for 3CA locations and 2 Asia Global Locations across all iHerb LLC Technology and Supply Chain Engineering Operations Groups for 2 CTO’s.

Performs a variety CTO support tasks for IT Procurement and Supply Chain for all issues with Accounts Payable scenarios to resolved.

Meet with the assigned Financial Analyst and Director of Finance department for higher level recommendations for missing use case’s, Cost code, GL and any missing invoice or credit card receipts for accounting documents or records.

Enters data into Workday or defined computer programs.

Directly reconciles AP records with internal company employees and management, or external vendors.

Research escalate and resolve Accounts Payable inquiries using Client's Online Automated Supplier Information System tool.

Deloitte Consulting, LLP – Compu Staffing Consulting, Canada June 2021 to July 2021

100% Virtual Contractor Sr. Project/Program Management Analyst and Scrum Master (Interim special project)

Brought in to partner across the Core Global Offshore and US Change Salesforce Development Teams, QA Team SME’s, Product Management, Digital Product Management, DAC Technology, PMO, and Core Marketing Business Operation Stakeholders to gathering data and research to support the execution of strategic and tactical product project plans and build out all the cross functional non-function and functional milestone task timeline Schedule for all the current and upcoming iteration/ Sprint Release blockers and impediments to update with responsible person assigned to weekly add to, start/finish, status and percentage % of work completed to close and assign Stakeholders to resolve or recommendations on blockers, changes (Lean Agile Methods and Request for Change(RFC), and risks management.

Support Product Owner/Product Manager/ Stakeholder’s: for respond to internal inquiries regarding product information and changes, manage stakeholder/timeline expectations, manage external team communications, and manage delivery of external dependencies.

Aid Product Managers/Product Owners in the execution of the core project management plan and other cross lines of business project plans, in support of tactical initiatives designed to meet designated product goals and objectives, including but not limited to new product design, development, implementation, roll-out and campaign management

Scrum Master daily/weekly task: Facilitate/ run the Global/ US Daily Stand-up with Core Developers, UX/UI SME, QA SME’s, SecDevOps, Stakeholder Sr. Development Product Management Lead, Salesforce Poker Planning for upcoming Sprints refinement and determine story points, weekly burn overview with team and end of sprint story point burn reporting of actual done user story tasks, and facilitate Release Status Call to go over status on deliverables, issues, blockers and impediments and what’s causing risk.

Facilitate and lead all sprint ceremonies event: Scrum Daily Stand-ups, Weekly Sprint Planning, Bi-Weekly Release Status Call with Stakeholders, Daily Open Tickets, and Bi-weekly Retrospective Event with development various teams.

Product PM Analyst Support: Build/create the Core Project Management Plans documents/ or Project Plans to outline the high-level Project delivery scope for core team and cross functional to support the project teams.

for the “Milestones and Major Deliverables” tasks for all the nonfunction and functional lifecycle for SDFC work planned, stakeholder management, change management and risk management and to create Gantt Release Timeline Schedule for assigned to responsible, etc.

QA Team Support: Meet weekly to gather statuses, missing gaps for QA Milestones and Deliverables, and create QA Plans Templates for QA SMEs to provide detail best practices for all test planning, test use case, detail scripts etc.

Daily Tester for Support DAC Technology: perform testing with provided test use case activities on new Applications that Deloitte’s inquiring to integrated with internal Core platform to support Technology Manager Director to gather data results needed.

MS Teams: Create and maintain centralized repositories for business product information and trainings, edit/update Excel create Dashboard Tracking Gantt Project Plan Release Tracker for centralized place for Stakeholders and SMEs to update and review weekly status on work.

Ad-hoc Stakeholder assigned support: Support Developer SME for Single Sign On (SSO) to build out of Project Product Deployment Plans and Internal/ client Timeline milestone task schedule tracker for Government and Federated client.

Constellation Mutual Malpractice Medical Professional Insurance (Remote) Sept 2020 – May 2021

Beacon Hill Staffing Product Project Manager

Partner with SMEs to collect data to create the development and documentation of Omni Channel and Automation standard operational process and best practices to streamline operations, & communication to support Underwriting and Claims Breakout business features and ops functions.

Transform business and market strategies into do-able, defined product plans.

Partner with product services subject matters to define and document product requirements and roadmaps for execution.

Work with Professional Services to manage the product roadmap and development strategy through lean hypotheses and experimentation, defining customer experiences and journeys, and owning the problem end-to-end.

Collaborate with cross-functional teams (product developers, designers, operations, risk, marketing and customer support, etc.) for every stage of product development.

BPM Support: Mid-level Project Manager/Coordinator on the Business Process Management Delivery Group for the Project Breakout lines of business product services teams to help support the new business facing process, to improve their Malpractice Professional insurance claims application from a harm perspective as well as their underwriting process for their policies.

Day to day responsibilities will include, working closely with business partners to improve process and business models through gathering user story backlogs, assumptions, questions from product service teams, and research use case for the requirements, outlining scope, and showing where and how to make improvements.

Data and Analytics Program research support: gather use cases for statewide risk stratification for physician’s specialties, facilities, and claims, research, gather and update weekly data for accountable health care (and CMS Medicare) requires both measurement and transparency to create the subsets implemented weekly to submit for leadership and stakeholders review for all the cross functional.

Program Analytics Clinical research, gather data for all the algorithms standards, guidelines, measures and use cases to provide back to the Analytics Clinical Project Management Team to review to get the Clinical Method Approach put in place for CPT, HCPCS, ICD(9, 10 and 11), Pharmaceuticals, DRG, Labeling, SKU, Price, Cost, and DEMPOS to implement a Playbook for newly hired field nurses on the risk management and quality assurance teams across States, FDA Regulatory, Governance and Compliance.

Implement the data is collected through surveys, medical charts and insurance claims for hospitalizations, medical office visits and procedures, track survey measures that are conducted by Constellations partnering approved external survey organization and the clinical measures use the administrative or hybrid data collection methodology, and the administrative data are electronic records of services, including insurance claims and registration systems from hospitals, clinics, medical offices, pharmacies and labs.

Accenture at Best Buy Richfield, MN Feb 2020 – Jun 2020

eTeam Scrum Master/Project Manager and Business Analyst Lead

Global Financial Credit Card Payment Digital & Technology Services

Lead Scrum Master/Associate Project/Product Manager for Monitoring and Tracking the Global Financial Payment Credit Card digital and Technology Core Development Team deliverables, issue, challenges and any risk assumptions back to the Product Owner and Best Buy Client Program/ Product Manager to find any workaround solutions.

Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems that needs written and turned into system requirements, policies and procedure process.

Work with Developer, Architect SME’s and Internal/External Support Team to integrate payments acceptance platform, including gateway and acquirer solution and card brand mandates for Credit, Debit, ATM, Best Buy Gift, Prepaid card functions and card processing.

Oversee project deliverable dates and timelines to go over with Product Owner for developing new process for Global Canada PLCC solutions, new Canada POS Sales Auth API’s, new Global Merchant APIs for global eCommerce and eWallet, Canada 3D Secure2FA

Monitor / assigning Bin Range issues to solution implemented to Onshore Developers or Operations Technology Support Teams.

Track/Follow-up with Core Developers to support operations critical issues for fix/ solutions with any the merchant binary Visa/Master credit card networking issues or outages for server at Best Buy stores in US or Globally.

Follow-up with Developers and Application Arch Tech to be sure that we are partner with Layer 7 Operation security to implement the Gateway supports SCP (Secure Copy Protocol) and SFTP (SSH File Transfer Protocol) message for both inbound and outbound.

Implement Agile Scrum Management Method and implementation Kaizen principles.

Track and monitor the testing for the electronic transaction / payment processing once a "card " is swiped at Best Buy store / merchant from purchase to financial institution by Product Owner on Daily Stand-up.

Manage team capacity, assign user stories to dedicated sprint, track sprint progress using dashboarding and metrics in Azure Dev Ops / Jira (Atlassian tool sets).

Scrum Master/Associate Product Manager will partner with Product Manager/Product Owner, Core development team (includes Engineering Director, Engineer, and UX Team (User Experience).

Responsible for creating and managing the artifacts in the Product Backlog

Works with the scrum team to groom and prioritize work in the most effective manner based upon priority given from the Product Manager

Connects with business partners as necessary to help answer questions related to the Product Backlog

Manages/leads sprint demos

Works with Product Manager regularly around progress and to get help with any roadblocks Agile Scrum Methodologies: Guided daily stand-up meetings, product backlog grooming and prioritization, requirements elicitation, and user acceptance testing including product demonstration feedback.

Facilitate Daily scrum (stand-up), release and sprint planning sessions, Sprint review (demo) and Sprint retrospective- Ensure all participants understand the ceremonies’ purpose and keep to the time box.

Global Client and Global Canada Best Buy weekly meeting to take minutes, gather Q &A, and actions items to communicate back to Best Buy Client Program Manager, and provide Development Team actions items to do from client to us to do.

Track and communicate team velocity, burn reporting and sprint / release progress.

Proactively monitor controls, manage status and report on risks, issues, and milestones to senior client leadership

Foster and encourage conversations and collaboration for both the US and Offshore team to self-organize.

Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal.

Create the functional support related to SAP-configured solutions or other technical applications artifacts and documentation (including requirements, design specifications, testing and education).

Collaborate with Architect SME and technology team members on configuration design

Manage Governance of the end-to-end resolution of incidents, track and monitor incidents throughout the product life cycle.

Partner with project teams to document project deliverables and schedules.

Facilitate and manage interactions and escalations with business partners and end users.

Take a lead role in working with peers to develop internal processes, procedures, and documentation

Take initiative to identify and implement improvements that benefit retail users and other BAs

Maintain overall project budget $2ML to $5ML

Maintain weekly incremental resource budget updates on PPM tool SharePoint site weekly for $500k

Wells Fargo (Diversant LLC Consulting) St. Louis Park, MN Feb 2019 – Dec 2019

Senior Implementation Business Initiatives Consultant III

Business Ops Core Identity & Access Management (IAM ) Control Adapter and Stakeholder Engagement Group within the Enterprise

Create policies, procedures, processes and governance managing the overall execution of the new employee, contactor and vendor employee onboarding program.

Provided Core Business Ops Support as primary or backup for D1p MRS/NEPS alert to get the ART/ Wanda/ IAM Service Requests submitted for new hire (Hardware, reimaging, conference line needed for meetings, LAN-ADENT/TEMP Password, etc.)

Write the various types of user authentication Identity and Access Management (IAM ), Digital Security Privileged Access Management

( PAM), and Single Sign On (SSO) plans, procedures, processes, document for the Windows Linux/Unix LAN ID, Temp Password.

Write the Microsoft Active Directory Federation Services (ADFS) procedure and process steps for requesting re-certifications

Create demo Job Aid steps for ART Request form, and how to create the various PAC200 ticket.

Create Job Aid for onboarding/ offboarding external vendor resources IAM Entitlement and getting the VERSA 2FA requested for vendors remote access to submit to Enterprise Cybersecurity Team.

Provided Core Business Ops Support as primary or backup for D1p MRS/NEPS alert to get the ART/ Wanda/ IAM Service Requests submitted for new hire (Hardware, reimaging, conference line needed for meetings, LAN-ADENT/TEMP Password, etc.) after AU manager has completed their onboarding IQ Navigator HR Hiring Manager requirements

Go over all the I & AG Business Operations, Polices, Procedures, Oversight and Technologies Governance teams.

Partner with the Security Remediation SMEs to write the User Access Management (UAM) procedure defines the procedures in place for granting, modifying, removing, and reviewing user access privileges to Visibly Unlimited (VU) systems and applications in order to protect the privacy, and security.

Maintain SharePoint dashboard master spreadsheet for onboarding registration including monitoring size of orientation to ensuring all information is accurate.

Communicate with IT and other onboarding partners as needed to ensure a successful candidate onboarding experience.

Troubleshooting any onboarding issues that arise with leadership and Oversight Remediation SME’s

Manage and partnered horizontally with all business administrations initiatives across the Core Identity and Access Management (IAM)

Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements.

Manage and create, updated/edited to include changes, standardized process, procedures, policies, trainings, and governance.

Responsible for managing all program non-functional document control management across the programs on the Core SharePoint site monthly, semi-annual, and when determine there is a change.

Document Management Systems: Upload project plans, user manuals, memos, reports, data sheets, product descriptions, help files, and white papers to SharePoint, Confluence, JIRA, Lean Six Sigma, and ServiceNow to enable visibility and offer status updates. Many of the documents serve as a catalyst for process improvements, risk management, and employing valuable lessons learned to new projects.

Backup Finance Team Business Operations Reporting: Employ Excel and Visio to document and communicate business flows, calculate the potential ROI of business proposals, supply operational and financial results to teams across various lines of business.

Support our internal clients with various business process that impacts non-functional and functional to workflow process changes and design, organizational structuring or integration, and coordination business technology impacted efforts.

Create agenda, Schedule key weekly meetings, working sessions, and provide materials.

Take minutes for all weekly, team meetings, program meeting with stakeholder, capture action items, issue, Q&A to follow-up on and send out approved minute for Bi-Weekly Portfolio Management.

Partner with SMEs to collect data updates to write in operation playbook documents, policies, procedures, and process with other partnering IAG Teams to implement high level non-functional and functional requirements for Compliance Training and Segregation of Duties (SoD) Revocation IAG process

Support Vendor Internal Managers to get the external IAM Security SME’s Operations CIO Applications lines of business Stakeholders and SOD Control Risk Management Leadership with creating an ad-hoc procedures and process to communicate to the all the CIO Operations Applications Line of Business Engineering Product Services Groups to retrieve the required monthly data response, updates and any changes to implement in master spreadsheets provided back to Risk Management Leaders and Control Regulatory Teams for the monthly Segregations of Duties for preparing for regulator’s.

Work/Partner with CIO Product Apps LOB’s Service teams BSC Leads and Area Managers to gather the Privileged and Repository User Access response data need for SOD Control/ Risk Management Regulatory teams.

Scheduled process modelling sessions with core team to present to IAG Managers, Stakeholder, and other Leadership.

Created and managed sending communication submissions for the Monthly Accomplishment & Risk Submissions needed to be implemented by Manager lead, all IAG Team Project Delivery Managers and Leaders across our programs under our Stakeholder.

Sapient Razorfish Consulting at US Bank Minneapolis, MN (75% Remote) Aug 2018 – Jan 2019

Operation Associate Project Manager/BA Financial Services Groups (PMO)

Sapient Razorfish Consulting as their Associate Project Manager under Associate Director Project Manager supporting task managing Budget for $13 to 19 MM for all Oracle resource initiatives on multiple projects.

Main task the weekly burn report and all staff initiatives/scenarios for updating the Banking Clients Omni Mobile Apps Design & Strategy to projects team/groups financials (for the Forecast, actual, client Execution Burn Report, and manage internal Deal Tool on Box online shared site)

Demand Planning: Initiate all CRF Request for extending contractor staff and submitted CRF for new staff/backfills for leadership, and to gather details needed from hiring manager for requirements, etc. to submit to Operations/Marketing HR Hiring Recruitment/Procurement Supply Chain Team.

On-boarding new contractor hirer's, daily/weekly internally and provide orientations

Audit/reconciling month invoice billed to client (contractor travel: airfare, airfare fee's, hotel, meals, team events, mileage, parking, taxi, transportation, etc. expenses) for leadership and Onshore/ Offshore vendor reimbursement expenses.

Provides support day to day with to Project Manager lead to be sure project resources and ensure the project teams are provided the resources and support that enables the team to reach their defined objectives for requirements and standard of client, necessary weekly meeting with PMO, Business Ops, Project Team, and with banking client.

Maintain. Audit all actuals and planned hours and dollars for all resources at program level

Prepare Monthly Burn Rate, analyze and report monthly project variance (Actual and Forecast) to submit to Sapient Finance Director, Client Relationship, Leadership, other Sapient Program Leaders, and US Bank Client Leadership.

Provide program level financial insight about project variance, earned value analysis

Develop a framework to track and manage project financials. This will help us get a 360-degree view of the

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