Data Entry Customer Service
Resume:
NANJALA SHEBA MARTHA
Kyanja, Kampala (UG)
078******* / 075******* ************@*****.***
Objective
A highly motivated professional seeking a remote position where I can leverage my strong work ethic, problem solving skills, and ability to learn quickly to contribute to the team's success. My exceptional ability to prioritize tasks ensures efficiency without compromising accuracy across all responsibilities. My goal is to leverage these skills to deliver top-notch support and drive productivity within your organization.
Education
Islamic University In Uganda
Bachelor of Science in Statistics
4.79
Experience
NETIS UGANDA
FUEL DESK OFFICER
. Enhance fuel logistics efficiency by optimizing pickup and delivery tracking, improving monthly fuel reconciliation accuracy.
. Reduce fuel expense discrepancies through the implementation of stringent verification processes for site details against Galooli and Invendis systems.
. Ensure operational compliance by authorizing and overseeing site fueling operations.
. Produce detailed reports for Netis Uganda and Netis Kenya, supporting strategic decision-making and operational improvements.
. Champion data-driven decision-making across the organization. EMVIGO TECHNOLOGIES AFRICA LTD
BUSINESS DESK EXECUTIVE
. Streamlined new client onboarding with efficient data entry and system integration.
. Conducted pre-activation client screenings via phone to ensure comprehensive product understanding, enhancing customer service proficiency and cross-cultural communication skills.
. Performed quality analysis to assess customer satisfaction and address product-related challenges, fostering positive client experiences.
. Addressed and resolved customer complaints, ensuring thorough follow-up for sustained customer satisfaction.
. Managed professional correspondence by promptly responding to incoming emails from colleagues and clients.
. Generated reports to support informed decision-making processes.
. Executed additional tasks as directed by management, demonstrating versatility and adaptability. 07/2019 - 12/2019
05/2018 - 07/2018
STEWARD CONSULTANCY LTD
DATA CLERK
. Expertly managed data entry tasks utilizing MS Excel, enhancing proficiency in spreadsheet management and typing accuracy.
. Maintained meticulous organization of company documents, ensuring secure storage and easy retrieval in both physical and digital formats.
. Diligently updated and categorized files daily, streamlining document review processes for efficiency. FOCUS DEVELOPMENT ASSOCIATES
INTERN
. Executed comprehensive data collection and entry, transforming raw figures into actionable insights through meticulous analysis.
. Generated and delivered incisive reports to senior management, effectively communicating key patterns and findings.
. Demonstrated versatility by adeptly handling a variety of additional tasks as directed by the supervisor.
Skills
. Computer literate familiar with MS Office, good typing skills with Good 10-key proficiency.
. Email management
. Strong numerical and organizational skills with strong attention to detail.
. Exceptional customer service, active listening, verbal and written communication skills, with a highly professional phone voice.
. Excellent time management skills, interpersonal skills and ability to work with teams and independently.
. Good problem solving and multitasking skills.
. High level of analytical and creative skills.
. Stress management and ability to work well under pressure. Key Competencies
. Excellent verbal and written communication skills.
. Ability to work with minimum supervision in a busy environment.
. Able to do repetitive tasks accurately over long periods of time.
. Ability to build strong relationships in order to learn and grow together, as well as influence and inspire others to always do better.
Achievements & Awards
. Team leader, Business Desk. . Most outstanding Business Desk Executive, 2021. . Graduated top of my class. . Intern Excellence Award, 2018
Interests
Traveling, Photography, Music.
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