Customer Service Representative
Resume:
CUSTOMER SERVICE
REPRESENTATIVE / DATA
ENTRY
BRENDA
LEE
*******@*****.***
Beaumont, CA 92223
CONTACT
SKILLS
Written and verbal
communication
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• Revenue generation
• Client relationship building
• Strong relationships
• Remote desktop support
• Hands-on training
• Computer skills
• Call center experience
• Performance tracking
• Customer service excellence
• Teamwork
• Multitasking
• Problem-solving skills
• Organizational skills
• Problem-solving abilities
• Data entry
Proven professional with extensive experience in client relationship building, sales expertise, and revenue generation. Adept at utilizing strong written and verbal communication skills to provide exceptional customer service and develop tailored solutions. Seeking to leverage these skills as a Customer Service Representative to support and enhance a dedicated team.
Efficient professional with several years of experience and proven knowledge of customer needs assessment, customer retention, and direct mail marketing.
PROFESSIONAL SUMMARY
April 2003 - July 2021
Customer Service Representative
Aircraft Spruce & Specialty, Corona, California
EXPERIENCE
Built strong relationships with customers through active listening and effective communication.
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Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
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Utilized problem-solving skills to identify customer needs and provided tailored solutions.
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Maintained accurate records of all conversations with customers for future reference purposes.
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Developed comprehensive knowledge of company products, services, policies and procedures in order to assist customers efficiently.
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Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
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Made appropriate account corrections to resolve customer problems.
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Recommended improvements in products, services or billing methods to prevent future problems.
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Drafted professional emails in response to customer requests within agreed timeframes.
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Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks.
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• Train new hire in the department
Tracked customer feedback and reported any trends or issues to management team for further analysis.
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Handled customer complaints and inquiries in a courteous and efficient manner.
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Addressed customers courteously using suitable methods and problem-solving skills.
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• Customer Service-oriented
• Problem-solving
• Online chat and email
• Complaint handling
• Team training and development
May 1996 - October 2001
Account Executive
PageNet, Rancho Cucamonga, California
• Assisted with training and mentoring new team members. Collaborated with cross-functional teams to generate innovative solutions for customers' needs.
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Maintained an up-to-date knowledge of industry developments, regulations, and best practices.
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Contacted key clients and internal partners to develop strong business relationships and networks.
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• Developed strategies to increase sales revenue and profitability. Built a strong network of industry contacts through effective cold- calling techniques.
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Developed strong relationships with clients to grow business networks.
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Business
Texas Woman's University, Denton, TX, US
EDUCATION
References available upon request
REFERENCES
Contact this candidate