Customer Service Data Entry
Resume:
Koreen Smith-Jones
***** * ******** *****, ** BOX 563
Arizona City, AZ 85123
*************@*****.***
Objective
To find a position where my skills and knowledge in computer usage, customer service, research, problem solving, leadership skills and my ability to learn quickly will be best utilized. I am also willing to learn a new trade/skill and am willing to be trained to your specifications.
Highlights
Strong customer service skills.
Supervisor experience.
Hard worker.
Conflict resolution skills.
Quick learner.
Strong data entry skills.
Advanced computer knowledge.
Verified hours employees worked.
MS Office, Email, Research, Multitasking.
Retains information very well.
Work Experience
CSL Plasma 427- Tempe, AZ
Medical Screener - Reception Technician (Tempe, AZ)
February 2022 to Present
Screen incoming donors for suitability to donate plasma.
Assessing the self-administered health history.
Answering basic medical questions associated with the donation process.
Referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
Educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
Involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
Answer the telephone and answer callers’ question or transfer call to appropriate staff member.
Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Maintains confidentiality of all personnel, donor and center information.
99 Cents Only Store - Tempe, AZ
Cashier/Customer Service/Sales Associate (Tempe, AZ)
July 2021 to February 2022
Answer the single line phone as needed and direct the call to the appropriate associate, supervisor or manager.
Help callers with questions on merchandise in stock.
Inform caller of the store hours, delivery days and stock days if possible.
Scan customer’s purchases with IR scanner or IR gun at cash register.
Manually input price if no barcode is present.
Take payments via debit/credit card, gift card or cash.
Take returns from the customer and either exchange the item or items or give customer an in-store credit on a gift card.
Make closing announcements over the store intercom.
Education
GED received from the state of Arizona in October 1991
DeVry University (Phoenix, AZ)
Studied for Bachelor of Science in Computer Information Services (BS in CIS)
June 2001 - April 2003
Courses Studied:
College Math, Finite Math, College English 1 & 2, Visual Basic programming, C++ Programming, Business courses and UNIX programming. I was able to test out of Microsoft Office Class with a PASS or FAIL test, thus avoiding the 7.5-week course.
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