Accounts Receivable Dispute Resolution

ALICE ROBINS

**************@***.*** 832-***-**** Crosby, TX 77532

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer/patient a positive and memorable experience. Also able to multitask with time management abilities.

Familiar with generating invoices, handling payments and collecting past-due accounts. Proficient in accurately coding bills and maintaining clear records. Collaborative, reliable and results-focused.

Skills

Payment tracking

Bank Reconciliation

Credit management

Invoice Generation

Dispute Resolution

Microsoft Office

Payment Processing

Adjustment posting

Bill processing

Audit Procedures

Billing dispute resolution

Investigative research

Collections

Payment posting

Accounts receivable expertise

Experience

Direct Scaffold Supply Houston, TX

Accounts Receivable / Collections Specialist

05/2022 - 12/2023

Maintained accurate records of all collections activities, customer account statuses and payment plans.

Accepted and processed customer payments of over $15 million dollars for 6 separate companies.

Analyzed aging reports to identify trends in delinquent payments or overdue accounts.

Generated, mailed and monitored invoices.

Recorded information about status of collection efforts.

Processed new customer forms to set up accounts in system.

Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Collaborated with other departments within the organization, such as sales, finance, and legal, as needed.

Prepared monthly financial statements related to Accounts Receivable balances and activity.

Developed and implemented strategies for collecting past due accounts while minimizing bad debt losses.

Prepared and submitted accounting documents and reports for review, authorization and processing.

Participated in special projects and initiatives as assigned by management.

Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.

Worked closely with upper management on strategic initiatives aimed at improving overall collections performance.

Identified areas of improvement in existing processes related to Accounts Receivable and Collections operations.

Conducted regular reviews of unapplied cash items on the general ledger to ensure proper application of funds received from customers.

Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.

Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.

Generated reports to offer exposure and risk guidance to functional counterparts and facilitate audits.

Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Performed daily collection activities including phone calls, emails and written correspondence.

Answered customer questions regarding account discrepancies or problems.

Investigated difficult cases involving non-payment or slow payment issues from customers.

Understood and followed oral and written directions.

Prioritized and organized tasks to efficiently accomplish service goals.

University of Texas Medical Branch Houston, TX

Patients Account Representative

03/2011 - 05/2022

Assisted with filing of medical records and documents, maintaining accurate electronic files.

Trained new staff on office procedures, insurance processes and medical terminology.

Arranged hospital admissions for patients as required.

Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.

Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Answered telephones and directed calls to appropriate medical or adminstrative staff.

Scheduled and confirmed patient appointments and consultations.

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Ordered and maintained supply inventory for medical office.

Gathered, transcribed and typed medical information into charts.

Informed patients of financial responsibilities prior to rendering services.

Protected patients by observing strict HIPAA guidelines.

Answered incoming calls, responding to inquiries from patients and other medical offices.

Maintained patient accounts by obtaining, recording and updating personal and financial information.

Processed referrals for specialist care when requested by physicians or patients.

Interviewed patients to complete case histories and intake forms.

Scheduled tests, lab work or x-rays for patients based on physician orders.

Checked patients in and out for appointments and collected co-payments.

Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.

Adhered to HIPAA requirements to safeguard patient confidentiality.

Took messages from patients and promptly relayed to appropriate staff.

Conducted patient intake interviews to collect medical information and insurance details.

Called patients to confirm scheduled appointments and obtain additional details.

Maintained supply inventory for office area, ordering items as needed and stocking shelves.

Greeted patients, determined purpose of visit and directed to appropriate staff.

Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Scheduled patient appointments, verifying accuracy of appointment times with providers.

Greeted each patient pleasantly and offered desk sheet for easy sign-in.

Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Processed patient payments and scanned identification and insurance cards.

Answered multi-line phone system and directed callers to requested personnel and departments.

Entered insurance, demographics and health history into patient database.

Greeted and checked in patients, updating patient information in computer system.

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Communicated with patients with compassion while keeping medical information private.

Verified insurance coverage for appointments and collected co-payments as required.

Worked with cross-functional teams to achieve goals.

Recognized by management for providing exceptional customer service.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Displayed strong telephone etiquette, effectively handling difficult calls.

Exceeded customer satisfaction by finding creative solutions to problems.

Answered 50-60 calls per shift to assist with customer questions and concerns.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Assisted Physician with administrative concerns

Gordon Martin, MD Houston, TX

Billing /Accounts Receivable /Medical Billing and Collections Specialist

10/2008 - 02/2011

Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.

Performed insurance verification, pre-certification and pre-authorization.

Tracked payments received from third-party payers such as Medicare and Medicaid providers.

Trained new team members on company policies and accounting systems to keep team operations productive and efficient.

Monitored changes in regulations related to healthcare billing practices.

Collected, posted and managed patient account payments.

Followed up on unpaid or denied claims in a timely manner.

Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.

Managed all payments processing and collections tasks.

Resolved billing discrepancies with insurance companies and patients.

Checked claims coding for accuracy with ICD-10 standards.

Responded promptly to customer inquiries regarding billing disputes or discrepancies.

Took billing calls, questions and concerns from patients and third party carriers.

Communicated with patients regarding payment plans, overdue balances, and collections issues.

Analyzed account receivables aging report to identify delinquent accounts.

Managed daily workflow for the department including assigning tasks among staff members.

Entered patient charges and payments into electronic health records.

Verified patient insurance eligibility and coverage for medical services rendered.

Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.

Identified discrepancies and carrier issues regarding billing and reimbursements.

Reconciled codes against services rendered.

Corrected, completed and processed claims for payer codes.

SpectraCell Laboratories Houston, TX

Reimbursement Coordinator / Billing & Coding Speci

11/1996 - 02/2008

Entering all three insurance and patient accounts

Administering proficient charge captures

Filling all claims to insurance carriers, Medicare & out of state Medicaid for 15 different states including interpretation and implementation of all procedures and guidelines

Consistent cash application procedures on a daily basis

Completing weekly follow up list consisting of all 3rd party insurance companies and patient accounts

Evaluating accounts for collection agency

Adjusting off contractual adjustments

ICD-9 coding

CPT coding

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