Human Resources Customer Service
Resume:
Danielle Vazquez
***************@*****.***
I am a Diversity Technical Recruiter and Human Resources leader with 10 years of experience driving inclusive hiring practices. I’m driven by the power of human potential. I specialize in full-cycle recruitment, employee relations, and optimizing HR processes to ensure equitable outcomes. My passion for fostering diverse work environments, combined with a data-driven approach, has helped organizations attract top talent and create more inclusive workplaces. I have had the privilege of working across all industries, shaped teams, and foster creative environments for employees to grow in their careers.
Work Experience
Diversity Recruiter
Rangam Consultants-Remote December 2021 to August 2024
Conduct full-cycle recruitment for individuals with neurodivergence and disabilities for prominent clients (JPMorgan Chase, Pfizer, Johnson/Johnson, Wells Fargo, Discover Financial, John Deere, Christian Dior, TIAA-) ensuring inclusive hiring practices.
Conduct interviews and interview preps with all candidates via Microsoft Teams/ Zoom
Oversee all aspects of the recruitment process, from job posting to candidate screening, interview coordination, and providing placement recommendations to Account Managers.
Provide interview coaching and support to candidates with neurodivergence or disabilities to enhance their employment opportunities.
Assist with onboarding candidates for employers.
Provide white glove customer service to clients and customers via phone, chat, email, Video conferencing.
Talent Advisor - Contract Role
People Science-Remote
August 2021 to December 2021
Devised and executed a targeted communication and marketing strategy, improving talent attraction and sourcing.
Employed advanced sourcing methods to identify and engage with top-tier candidates, enhancing networking effectiveness.
Compiled and analyzed recruitment metrics, providing stakeholders with detailed reports that guided informed, data-driven process enhancements.
Worked with domestic and international Account Managers and candidates in Oil and gas industry (Anova)
Provide white glove customer service to clients and customers via phone, chat, email, Video conferencing
Human Resources Director
Collis Roofing-Longwood, FL October 2020 to July 2021
Directed human resources operations, resolving inquiries regarding billing, collections, claims, disability leave, employment law, oversaw hiring, terminations, and onboarding of all new hires.
Administered yearly enrollment for all company employees, responsible for picking new health vendors for the company.
Administered bi-weekly payroll processing for 200 employees, ensuring timely and accurate compensation using ADP and Paychex.
Responded to payroll inquiries from employees and management, providing exceptional customer service and support.
Handled sensitive employee information with the utmost discretion, ensuring compliance with privacy regulations.
Supported performance review processes, fostering a culture of continuous feedback and professional development.
Overhauled compensation structures to attract high-caliber candidates and managed employee relations, including leave claims under FMLA and disability regulations.
Human Resources Director
EmployU, Inc-Casselberry, FL March 2018 to October 2020
Led the annual compensation survey process, including data analysis, participation in third-party surveys, and submission of results for industry comparison.
Developed and presented compensation reports and strategy updates to senior leadership and Board of Directors, ensuring clear communication of compensation data.
Overhauled compensation structures to attract high-caliber candidates and managed employee relations, including leave claims under FMLA and disability regulations.
Responsible for end-to-end onboarding and offboarding processes.
Developed and executed onboarding strategies that increased new hire retention rates by 75%
Streamlined recruitment and onboarding processes, achieving a 80% reduction in time-to-hire
Handled sensitive employee information with the utmost discretion, ensuring compliance with privacy regulations.
Directed human resources operations, resolving inquiries regarding billing, collections, claims, disability leave, workers' compensation, and employment law, and oversaw hiring, terminations, and onboarding of all new hires.
Organized and participated in recruitment events and training sessions, enhancing team engagement and outreach.
Provided comprehensive customer support, addressing inquiries on billing, collections, and employment law, while also coaching new hires and mentoring youth on employment readiness.
Administered weekly payroll processing, ensuring timely and accurate compensation for employees through Paylocity.
Responsible for setting up, reporting, and auditing all Level 4 background checks done through the State of Florida for new hires.
Recruiter
True Blue- People Ready Company-Orlando, FL July 2016 to March 2018
Conducted phone interviews to assess candidate qualifications, ensuring alignment with specific role requirements.
Built and maintained positive relationships with candidates, contributing to an improved recruitment process and candidate experience.
Oversaw the management of job postings on social media and job boards and conducted reference checks and background screenings to verify applicant information.
Handled all employee onboardings-Everify, payroll, background checks.
Education
High School Diploma
Osceola High School - Kissimmee, FL 1993
Additional job skills
Call center experience – Inbound and outbound calls (Hospitality Industry) Owner division, Lead Generation division-3 years
Programs used- LinkedIn Recruiter, Sales Force, HubSpot, Zendesk, Workday, CRM Software, Bloom Growth, Epic, Oracle, Athena Health, Microsoft Suite, Asana, Bamboo HR, Jazz HR, Hire Vue, Taleo
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