Customer Service Public Relations
Resume:
Faith Tapia
*****.*****@*.********.***
Austin, TX
EDUCATION
AUSTING COMMUNITY COLLEGE
Austin, TX • 12/2012
Associates in Health Sciences
Major: Health and Kinesiology
Minor: Sports Medicine
SKILLS
x Organization Knowledge
x Database Management
x Cross-functional communication
x Project management
x Professionalism
x Excellent customer service
x Strong teamwork
x Problem-solving
x Strategic planning
x Decision Making
x Administrative practices and principles
EXPERIENCE
WORK HISTORY
AANP National Certification Board – Administrative Associate Austin, TX • 06/2015 - Current
x Learn the business of national board certification. x Accurately and efficiently process applications, transcripts, licenses, verification requests, and other documents received via mail, e-mail, fax, and database.
x Maintain effective internal and external departmental communications and public relations.
x Work with employees and management to achieve individual and organizational goals through promotion of positive teamwork.
x Answer incoming multi-line phone system, return incoming phone messages, transfer telephone calls to appropriate staff, and respond to customer inquiries in a timely and professional manner.
x Prepare certificant packets and letters.
x Perform mail shipment activities.
x Perform basic computer skills (e.g., scanning, data entry, word processing, Outlook Mail/Calendar).
x Responsible for protecting the integrity and confidentiality of the CMS, network, and customer and company information. x Responsible for the protection, integrity, and confidentiality of customer, database, and company information.
x Maintain effective AANPCB intra- and inter-departmental communications and external public relations.
x Participate in company quality improvement processes. SECURITY GUARD
U.S. Security Associates Inc., Austin, TX
May 2011 – May 2014
x Responsible for various shifts as needed; including weekends and holidays.
x Responsible for maintaining accurate records.
x Effectively comprehend numerous policies, procedures, and concepts in order to respond appropriately to various situations. x Communicate with others effectively.
x Stand for long periods of time sometimes in excess of eight hours. x Work outside a variety of weather conditions depending on the assignment.
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