Customer Service Part-Time

Brianna Marie Peña

361-***-**** **********@*****.*** Houston, Texas

EXPERIENCE

I am seeking a position in the service industry as I continue to put myself in school to finish my degree. I am very friendly, enjoy meeting new people, I carry a down to earth small town girl attitude and I want to bring my best to work everyday.

Gringos Mexican Restaurant- College Station, Texas August 2023-October 2023

● Welcome and greet guests.

● Make guests feel comfortable and answer questions about food, beverages and other restaurant services.

● Take food and beverage orders from guests, and enter orders into the point-of-sale system.

● Deliver food and beverages from the kitchen and bar to guests promptly. Uber Driver (1099) - College Station, Texas February 2022-March 2022

● Provided reliable and efficient transportation services to passengers while ensuring their safety and satisfaction.

James Avery- College Station, Texas (Direct Hire Seasonal/Part-time)October 2021-January 2022 Sales Associate

● Accurately entered and verified customer information, ensuring compliance with company policies.

● Handled and processed transactions, returns and cash payments accurately in the POS system.

● Proactively welcome and assist guests with selection and purchase of merchandise.

● Gather and accurately enter guest data into the POS system and provide excellent customer service.

● Ensure thorough and consistent adherence to corporate policies and protocols Lowes Home Improvement- College Station, Texas (Direct Hire Part-time) February 2021-October 2021 Sales Associate

● Delivered personalized assistance to customers, promoting products and achieving sales goals.

● Provide outstanding customer service, receiving 94% speed, 90% friendliness, 100% thankfulness reported by customer surveys.

● 2x Red Service Star Award specifically awarded to associates who excel in providing excellent customer service.

● Trained new staff on procedures and protocols.

● Ensure thorough and consistent adherence to corporate policies and protocols. Overlap reason: (Lowes and A&M University) were part-time, managed the work hours effectively. Buckle College Station, Texas (Direct Hire Seasonal) November 2019-January 2020 Retails Sales Associate

● Assisted customers in finding apparel and accessories, and upselling items to meet sales targets.

● Provided exceptional customer service, fostering a welcoming environment.

● Handled and processed transactions, returns and cash payments accurately in the POS system.

● Managed inventory and ordered online items as needed.

● Ensure thorough and consistent adherence to corporate policies and protocols. Overlap reason: the position with Buckle was seasonal and with Texas A&M University a part-time role, both were part-time, managing the work hours effectively.

Texas A&M University Residence Life- College Station, Texas (Direct Hire Part-time)May 2019-August 2021 Student Assistant

● Provided administrative support, including filing, data entry, and maintaining accurate records to assist departmental operations.

● Communicated and executed appropriate professional communication skills within the workplace.

● Skilled in Microsoft Office, PowerPoint, Excel.

● Trained new staff on procedures and protocols.

● Ensure thorough and consistent adherence to corporate policies and protocols. Bauer Services Texas A&M University (Direct Hire) January 2019-April 2019 Mail Attendant

● Sorted, filed, and distributed mail efficiently to ensure timely delivery within the organization.

● Provided exceptional customer service, fostering a welcoming environment.

● Collaborated with team members to enhance workflow and efficiency.

● Ensure thorough and consistent adherence to corporate policies and protocols. Employment Gap: Was in school.

Smoothie King- Texas A&M University (Direct Hire)October 2017-December 2017 Food Processor/Smoothie Maker

● Prepared smoothies and beverages according to recipes and standards.

● Followed company standards and maintained cleanliness.

● Provided exceptional customer service, fostering a welcoming environment.

● Ensure thorough and consistent adherence to corporate policies and protocols.

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