Program Manager Information Technology

Latha Nagaraj

#***** ******** **** ******, ** *********@*****.*** 469-***-****

Linkin : Latha Nagaraj LinkedIn

Visa Status: US Citizen

ACCOMPLISHMENTS

Senior-level Information Technology leader with a unique combination of leadership, business and technical expertise.

Over 20 years of experience as program, account and roadmap management, delivery team leadership and vendor management for various verticals including retail, banking and pharmaceuticals.

Established program and portfolio governance models with metrics and reporting presented to stakeholders.

Established team specific Business-IT engagement and delivery models, Lead and managed business technical and function team deliverables, plans, risk, quality and processes, Worked with specific functional business units in scope analysis, budget planning, activity estimation, staffing and training.

PROFESSIONAL SUMMARY

Technical Program Manager Technical Project Manager Team Lead System Architect with a demonstrated track record of leadership, strategically managing resources and driving programs from concept to completion.

WORK HISTROY

Technology Delivery Lead Sept 2022 – Nov 2024

Photon Dallas, TX

Citibank (Technical Delivery Lead)

Responsible for all infra security Operations (Safety and soundness) and tech mandatory program for CPB. Functioned as program lead on numerous initiatives working within the Bank's structured program / project management methodology.

Owns and drives the effective governance of the programs, ensuring that the Bank’s technical, risk & compliance and legal/regulatory requirements are met, and that governance framework is comprehensively defined and firmly embedded across all areas of the portfolio

Played multiple roles technical program manager, process lead and release management to support global business solutions for clients.

Good technical knowledge of Data Management platforms & infrastructure and Exercises responsibility for the successful delivery of the project to plan, budget and agreed quality and governance standards

Drive all program delivery excellence within the business segment through established Enterprise Architecture standards Platform across application, integration, security, and data migration domains

Senior Technical Program Manager Aug 2018 – Sept 2022

HCL Consulting (Gap / PepsiCo / KDP) Dallas, TX

Collaborating with stakeholders to verify delivery of desired quality requirements and maintaining excellent communication with customers and partners throughout project life cycles.

Performing risk management assessments on projects to identify potential issues and mitigate risks effectively. Leading project teams, providing training and resources needed for success, and motivating teams to achieve high levels of productivity and collaboration.

Engaged with customers, partners, and constituent groups to create positive, trusting, and professional relationships.

Tracked and reported program results to customers and stakeholders to facilitate change management activities.

Performed program research and analyzed data collection to develop cost estimates and budgets.

Designed infrastructure solutions to resolve business issues and improve delivery processes.

Devised tools and benchmarks to improve team performance and monitor production.

Technical Service Delivery Manager, Global Infra Programs March 2018- Aug 2018

Golden five Consulting CA

Led delivery architecture team for service management, program/project management.

Manage a team of professionals responsible for service delivery of medium and large accounts.

Staffed the operation to ensure maximum cost effectiveness, while meeting SLA performance requirements of Clients.

Directed information technologies including infrastructure, applications, security, monitoring, storage and restore/backup to deliver client projects as required.

Spearheaded deployment, release, upgrade, and change management projects, adhering to SLAs.

Provided strategic management of infrastructure for various business teams within the Golden Five accounts/clients.

Introduced a formal, standardized project portfolio management system, including at a glance executive dashboard.

Technical Sr Program Manager Aug 2017- March 2018

Omega Solutions CA

Oversee SOWs, enterprise agreements RFIs and RFPs.

Act as a single point of contact for vendors and internal users of their services for escalations and new engagements

Develop and negotiate contract terms, conditions, modifications, penalties and incentives, while working with key stakeholders to ensure that their requirements are met.

Facilitate and build relationships with and among executives internally across the organization and externally with strategic vendors.

Mitigate risk by ensuring adherence to all vendor and procurement management processes and contract terms.

Collaborate with finance in generating purchase orders and payments; tracking annual spend, revenue and cost savings.

Relevant PM experience includes identifying and acquiring resources and coordinating the efforts of the team members and third-party vendors and consultants to deliver projects according to plan. And overseeing tasks, milestone status and resource allocation.

Technical Team Lead / Program Manager/ System Architect Feb 2009 – June 2016

WIPRO (Lewis / Hospira / CHI / Johnson & Johnson Dallas, TX

Ensuring technical delivery of all services meeting quality, scope and service level agreements. Ensuring that all changes and other customer service requests are fulfilled timely and correctly.

Grow portfolio of services and increased services scope. Management of business unit requests for service proposals, project estimates, changes in services and additional services on behalf Data Center Service.

Guided implementation of enterprise security strategy for network and infrastructure, disaster recovery, data protection.

Led specialized team formed to remediate Data Center/sites infra setups. Performs business case analysis and translating business requirements into process/functional design/system solutions. Leads requirements gathering sessions to complete business requirements and functional design documentation.

Guided implementation of companywide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection

Reviewed and assessed architecture design, implementation testing, and deployment needs to identify project requirements and costs

Leading a 25-member team of managers and project implementation team responsible for multiple projects across Product implementation and infrastructure delivery. Upgrade of exchange environment and migration of data.

Worked with Stakeholders to schedule review calls on deliverables. Updated customer and leadership teams on progress and roadblocks.

Developed and introduced IT strategies to improve operational efficiency. Monitored and tracked project progress to support timely completion. Negotiated and managed project budgets and efforts to meet the goal.

Managed the 24*7 Command center that includes Network Operation center and team with external organizations and technology vendors to keep 100% service availability.

Created and published service level reports for distribution to clients, allowing client facing teams to provide contractual reporting. Designed and developed client facing capacity reports and dashboards that monitor DC space, VM Utilization and HW inventory.

Avignasoft (Freeshipping) Mar 2008 – Feb 2009

Data Center Manager Wethersfield, CT

Ensure that service levels are achieved in line with contracts and that customers' expectations are met or exceeded.

The ultimate responsibility for ownership of all customer's incidents or logged service requests; Track the incidents to a conclusion in line with SLAs and quality standards.

Manage critical customer incidents, associated with customer communication, activities and any appropriate escalations; Provide information about incidents analysis and KPIs.

Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality, and processes; Provide management and performance reports.

Measure, monitor and work to drive down incident levels. This will relate to Product and Customer problems.

Ensure that practices and processes exist and when it is possible are standardized and repeatable.

Ensure that these ones are continually improving and produce business cases to support team activities. Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers.

Lead cross functional teams on implementation of multiple projects infrastructure delivery. Worked with cross functional teams to ensure completion of all commitments made relative to product development timelines, delivery, quality, and business metrics.

NDS Inc, India May 2005 – Feb 2008

System Architect

Managed data center infrastructure and network setup. Managed AD, Exchange, backend servers, Vulnerability management, risk management and part of SOX/Auditing team.

Introduced use of security metrics to mitigate vulnerability by analyzing historical threats, addressing risks/gaps/violations and implementing improved protocols.

Responsible for the incident, problem, knowledge, change and release management of all the applications Managing and guiding a team of onsite/offshore resources in their day-to-day production support (incident/problem) and change/release management activities Providing technical solutions to the issues faced by the development/production support team.

Developed and enforced strict data center access and security protocols, resulting in zero security breaches during tenure.

Providing regular updates to all stakeholders on project status, issues and risks Working across all major ITIL phases beginning from Service Strategy, Service Design, Service Transition, and Service Operations.

InKnowTech Pvt Ltd., Bangalore Mar 2004 – May 2005

Multiple Roles (Data Center Analyst/ Team lead)

Responsible for managing and providing production support for ITSM/ESC applications (hosted on Service Now), ITSC application and its integrating DataPower application in a 24x7 model Provide Strategic and infra support.

Responsible for planning, estimating, designing and leading the end to end support effort Determining detail root cause analysis (RCAs) for all issues and updating knowledge bases to further improve MTTR, working with process/development teams to ensure all identified issues are tracked to closure.

Coordinated the design and construction of new data center for new clients, ensuring optimal layout for efficient cooling and power distribution.

Implemented a comprehensive disaster recovery plan that minimized data loss and ensured a 99.99% uptime, significantly improving the company's business continuity capabilities.

Introduced an automated system for monitoring and managing data center operations, reducing manual intervention by 40% and improving overall operational efficiency.

Education and Training :

Bachelors in Electronic & Communication. BMSCE, Bangalore

Scrum & Agile Trained (Exams Jan 2022)

PMP Certified

MCSA (MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR) & MCP (MICROSOFT CERTIFIED PROFESSIONAL)

Sun Certified Solaris 8 Administrator – 1 & 11 (February 2003)

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