Patient Care Customer Service
Resume:
Kimberly Rivet
Edna, TX *****
****.*****.****.*****@*******.***
Professional Summary
Versatile and compassionate healthcare professional with over 10 years of experience in patient care, customer service, and administrative roles. Proficient in EMR systems, medical terminology, and HIPAA regulations. Skilled in forklift operation, inventory management, and quality control. Possess strong communication and problem-solving skills.
Work Experience
CNA - Certified Nursing Assistant
Twin Pines Nursing And Rehab-Victoria, TX
July 2024 to Present
• Provided compassionate and personalized care to patients, ensuring their comfort and well-being
• Assisted with daily living activities such as bathing, dressing, grooming, and toileting
• Monitored vital signs including blood pressure, temperature, pulse rate, and oxygen levels
• Assisted in the transfer of patients from beds to wheelchairs or other mobility aids
• Maintained a clean and organized patient environment by regularly sanitizing equipment and surfaces
• Documented patient information accurately in electronic medical records (EMR) system
• Responded promptly to call lights and requests for assistance from patients
• Collaborated with healthcare professionals to develop individualized care plans for each patient CSR
Sitel-AARP Fraud Watch Network-Remote
August 2021 to June 2023
I answer calls from people for AARP regarding issues they are having any type of scam or fraud, answer their questions and guide them in the direction to find resource's to help them in their situation. I take reports of the callers and their issues and generate spreadsheets for the corporate office. CNA - Certified Nursing Assistant
Detar Navarro Hospital
November 2021 to March 2022
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
Machine Operator/Material Handler
Berry Global, Inc-Victoria, TX
December 2016 to June 2019
• Operated forklift to safely and efficiently transport materials, products, and equipment
• Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
• Maintained accurate inventory records by properly documenting incoming and outgoing shipments
• Adhered to safety protocols at all times to prevent accidents or injuries in the workplace
• Efficiently moved heavy loads using various types of forklift attachments as required Forklift Operator/Material Handler
Inteplast Group
August 2013 to October 2016
• Operated forklift to safely and efficiently move materials, products, and equipment
• Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
• Maintained accurate inventory records by properly documenting incoming and outgoing shipments
• Collaborated with warehouse team to organize storage areas for optimal efficiency CNA
Cuero Nursing and Rehabilitation Center
November 2010 to June 2015
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
Referral Coordinator
CCR-Gonzales-LA
January 2001 to January 2005
Referral coordinator for a multi-physician (17 general practitioners) Doctor office. Handled patient charts and contacted insurance companies to aquire the authorization for the specialist appointment or authorization for procedures needed for appointment. Scheduled appointments with the specialists and scheduled the appointments for the procedures needing to be performed. Multiple computer screens, multiple programs at all times.
Education
December 2010 to March 2026
Skills
• Phone Etiquette
• Live Chat (1 year)
• Proofreading
• Problem-solving
• Customer service
• 10 Key Data Entry (4 years)
• Financial services
• QuickBooks
• Forklift
• Vital Signs
• Medical Billing
• Multi-line phone systems
• Microsoft Office
• Communication skills
• English
• Patient Care
• Caregiving
• ICD-9
• Care plans
• Live chat
• EMR Systems
• Quality Assurance
• Vital signs
• Hospitality
• Insurance verification
• CPT Coding
• Senior Care
• Team Work
• Medical Records
• Nursing home experience
• ICD-10
• Medical coding
• Medical Scheduling
• Meal Preparation
• Help Desk
• Documentation review
• Medical records
• Reliability
• Clerical Experience
• Typing
• Anatomy Knowledge
• Customer service
• QuickBooks
• Typing
• Medical Terminology
• Hospital experience
• Medical terminology
• Communication Skills
• Account Management
• Triage
• HIPAA
• Medical office experience
• Google Docs
• ICD-9
• HIPAA
• Quality control
• Managed care
• Fraud
• Hospital Experience
• Nursing
• Flexibility
• Analysis skills
Certifications and Licenses
First Aid Certification
CNA
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