Project Management Tech Support
Resume:
Secretary Project Management Operations Management Tech Support
Carla Parker
Raleigh, NC 27610
Mobile: 919-***-****
Email: ***********@*****.***
I am a detail-oriented and highly organized Administrative Professional with extensive experience in secretarial support, technical assistance, and project coordination. My career success and robust portfolio reflect my ability to streamline office operations, boost productivity, and manage complex schedules effectively. Skilled in providing exceptional administrative support, troubleshooting technical issues, and coordinating multifaceted projects, I am known for my excellent clear communication, proactive problem-solving approach, and dedication to delivering high-quality results in fast-paced environments. I am currently seeking to leverage my diverse skill set to contribute to the success of a dynamic organization.
Soft Skills:
Time Management Attention Detail Organizational Skills Critical Thinking Problem Solving Adaptability Project Management Technical Aptitude Analytical Skills Proactivity Multitasking Efficiently Team Oriented
Professional Experience:
Secretary 08/1995-10/2018
Xerox Business Services, LLC Vienna, VA
Delivered professional and friendly service to visitors and clients, managed appointments, and records updating with precision. I efficiently handled incoming calls, resolved customer issues, and provided prompt, accurate information to enhance satisfaction. My responsibilities included supporting administrative tasks such as correspondence management, filing, and office supply oversight. I also contributed to HR functions by coordinating interviews, and managed shipping, receiving, and mailroom operations, all while maintaining a polished reception area to ensure a positive first impression.
• Welcomed visitors and clients with professionalism, delivering friendly and knowledgeable assistance.
• Scheduled and confirmed appointments, managed client communications, and updated records.
• Handled incoming phone calls promptly, directing them to the appropriate departments.
• Resolved customer issues and complaints efficiently, enhancing overall satisfaction. Secretary Project Management Tech Support Operations Management 2
• Juggled multiple tasks while meeting time-sensitive deadlines.
• Addressed inquiries and provided accurate information to improve customer satisfaction.
• Supported administrative functions by managing correspondence, filing documents, and overseeing office supply inventory.
• Assisted with HR activities, including coordinating interviews and organizing candidate information.
• Managed shipping and receiving operations, the copy center, and the mailroom.
• Maintained a clean and organized reception area to create a positive first impression for visitors.
Engineer Technical Support 09/1992-07/1995
Life Cycle Engineering Inc. Crystal City, VA
I cultivated strong client relationships through clear and effective communication, which fostered trust and collaboration. I managed technical documentation by writing, reviewing, and editing to adhere to template requirements. By building positive connections with stakeholders, I successfully coordinated work activities and ensured project success through meticulous documentation and adherence to deadlines.
• Built strong client relationships through exceptional communication, fostering trust and collaboration.
• Composed, reviewed, and edited technical documents to meet template specifications.
• Developed effective relationships with stakeholders to ensure seamless coordination of work activities.
• Ensured successful project outcomes by maintaining precise documentation and adhering to strict deadlines.
Secretary/Office Management 06/1986-02/1994
Hazel Hill Apartment Community Fredericksburg, VA
I provided professional and friendly service to visitors and clients, handling appointment scheduling, client communication, and record management. I efficiently managed phone inquiries, maintained a welcoming reception area, and processed HUD payments and resident rentals. My role involved resolving customer issues, responding to inquiries, and performing various clerical tasks to support office operations. Additionally, I ensured accurate record- keeping, managed correspondence, and oversaw office supply inventory to support overall efficiency.
Secretary Project Management Tech Support Operations Management 3
• Welcomed visitors and customers with professionalism, offering friendly and knowledgeable assistance.
• Managed appointment confirmations, client communications, and record updates.
• Answered phones promptly, directing calls to the appropriate offices.
• Maintained a clean and welcoming reception area to create a positive first impression.
• Processed U.S. Department of Housing and Urban Development payments and accepted resident rental payments.
• Addressed and resolved customer issues and complaints effectively.
• Responded to inquiries from callers and provided accurate information.
• Supported office efficiency with clerical tasks, including data entry, photocopying, scanning, and faxing documents.
• Balanced multiple tasks and met time-sensitive deadlines.
• Enhanced record-keeping accuracy through diligent maintenance of logs and records.
• Managed incoming and outgoing correspondence, ensuring confidentiality and timeliness.
• Oversaw office supply inventory to maintain availability and cost-efficiency. Serve as an expert resource for employees on policy regarding general administrative procedures; assist staff or instruct them on the use of administrative systems, such as SharePoint, NIH integrated time and Attendance system (ITAS), NAID and NHLBI’s tracking requests, actions, and correspondence (TRAC) and more.
• Serve as a lead or backup timekeeper.
• Work with staff on shared office management duties. Education/ Training:
Associate of Arts Business Administration
Dorothea B Lane Secretarial School, Fredericksburg, VA Core Expertise
Microsoft Office Systems:
MS-DOS, Microsoft SQL Server 2000, Microsoft Windows, Microsoft Word, Microsoft Excel Microsoft Outlook, Microsoft Outlook Calendar, Microsoft PowerPoint, Microsoft Publisher, Microsoft Access, Microsoft Teams, and Microsoft notes 365, Zoom, Skype for Business, OneView, Endnotes
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