Product Development Data Entry

PATRICIA PRATT

E: **********@*****.***

P: 242-***-****

A: Nassau New Providence

WWW: Linkedin.com/in/patricia-pratt-6a11303

PROFESSIONAL SUMMARY

Energetically propelled customer satisfaction at Bahamas Telecommunications Company, leveraging strong organizational skills and CRM software expertise to efficiently resolve support inquiries and enhance user experiences. Demonstrated exceptional empathy and analytical thinking, significantly contributing to product development and seamless sales-support transitions.

WORK HISTORY

Bahamas Telecommunications Company - Senior Technical Associate

International Testing And Maintenance Center • 08/1990 - 09/2021

Enhanced customer satisfaction by efficiently addressing and resolving support inquiries in a timely manner.

Created detailed reports on recurring issues, providing valuable insights to inform product development initiatives aimed at enhancing user experiences.

Coordinated closely with sales representatives to facilitate seamless handoffs between pre-sales inquiries and post-sale support activities.

Developed and maintained comprehensive knowledge of company products and services, enabling efficient troubleshooting and problem resolution.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Listened to customers' questions and concerns to provide answers or responses.

Diagnosed and troubleshot hardware, software and network issues.

Responded to customer inquiries and provided technical assistance over phone and in person.

Created user accounts and assigned permissions.

Monitored system performance to identify potential issues.

SKILLS

Empathy and patience

Strong Organization

CRM Software Experience

Data entry expertise

Complaint resolution

Teamwork and Collaboration

Time Management

Attention to Detail

Reliability

Analytical Thinking

Problem-Solving

Active Listening

Effective Communication

EDUCATION

University of The People

Online

Associate Of Business Administration

Continuing education in Economics

Continuing education in Finance

University of The Bahamas - CELEARN

02/2024

Smarter Bahamas Career Accelerator: Data Analytics

Awarded Servant Leadership Award

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