Customer Service Team Member

Lauren Sullivan

**** ***** *** ********** ****, Scranton, South Carolina, 29591, US • 854-***-**** • ******************@*****.*** Dedicated team member with excellent communication skills and a pleasant demeanor. When counting cash to balance the cash drawer, be meticulous and quick. Good listening skills combined with a detail-oriented and attentive nature. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Problem-solver with experience in customer service. Cashier with strong mathematical abilities to calculate and verify totals who is tech-savvy and well-versed in POS operations. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean. Motivated and professional, with a pleasant and hardworking personality. Creative problem-solver capable of assisting customers with a variety of needs and obtaining management support for more complex issues. Motivated cashier and stocker with grocery retail experience of 20 years. All aspects of store operations are well-understood. Computer literate

High volume transactions

Cash drawer balancing

Excellent verbal communication

Heavy lifting

Money management

Customer service

Store merchandise handling

Internal auditing

Cash handling policies

Advertising

Refunds and exchanges

ARS regulations and compliance

Order taking

Staff training

Outgoing and enthusiastic

POS system operation

Creative problem solving

Price changes

Computer proficiency

Good telephone etiquette

Inventorying products

Exemplary communication

Merchandising expertise

Basic math skills

Proficient in Microsoft Excel, Outlook, Word

Wire Transfers

Time management skills

Multi-Task Management

Loss prevention

Physical Strength

Cash register skills

Written and verbal communication

ID verification

Safe verifications

Friendly demeanor

Customer service excellence

Digital Arts - 2007

Trident Technical College - North Charleston, SC

Digital art mediums

Computer based tech

Commercial and Advertising Art

College of Charleston - Charleston, SC

Digital art

Website design

Ad layouts

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

High School

Academy at Ivy Ridge - Ogdensburg, NY

Boarding school

Top 12 in class

Graduated with

High School - 2004

Charleston County School of the Arts - North Charleston, SC Orchestra

Visual Arts

Computer Science

Creative

Returns Processor - February, 2024 to Present

Qurate Retail Group - West Chester, PA

Followed the company's safety guidelines to keep warehouse accidents to a minimum. Taught new employees about the company's operations, policies, and services. Entered customer interaction details into returns database to track requests, document problems, and record solutions offered. Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates. Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs. Provided excellent customer service by gathering feedback on product flaws. Entered details about returned products into the inventory tracking system. Worked with other team members to expedite returns and provide excellent customer service. Forklift Operator - November, 2022 to February, 2024 Oliver's Woodworking, Inc. - Elizabethton, TN

Loaders, hand trucks, and forklifts were all used in a safe and efficient manner. Organized and secured stored materials and parts in a designated area. Unloaded materials and goods at designated locations for the best project availability. Drove industrial vehicles and equipment that moved goods and materials, loaded and unloaded designated trailers, and routed trucks. Daily forklift safety checklists were completed by me. Stack and store merchandise where it belongs.

Moved goods between warehouse locations based on shipment and storage requirements. Notify the supervisor about faulty equipment, rack damage, and other potential safety hazards. Collaborated in a team environment to maintain high levels of productivity. Assist with manually loading and unloading trucks when necessary. Used a forklift to place pallets in the proper slots on storage racks. Removed the plastic and straps from the pallets to make unloading easier. Was in charge of operating equipment while focusing on safety and efficiency. Cleaned and stored all of the equipment at the end of each shift. WORK HISTORY

Class C Operator - July, 2016 to November, 2022

Circle K - Scranton/Charleston, South Carolina

Worked in various stores in several different locations offering highly skilled customer service and assistance to management. Work independently with high efficiency.

Credit cards, checks, gift cards, and coupons were all processed by me. Educated customers about promotions to increase sales. Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Looked over weekly sales circulars and kept track of price changes. Helped customers by answering their questions and completing their requests. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Efficiently and accurately processed a large number of transactions. Was in charge of arranging and stocking all merchandise, including cold storage. Handled POS transactions such as digital, cash, credit card purchases, and refunds. Greeted them and gave them product information as customers entered. Stocked ready to serve food items and store shelves to promote strong sales. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift. Examined and resolved discrepancies between accounting data and cash drawer data. Greeted customers with a smile and offered prompt and dedicated assistance. Processed and scanned out out of date or damaged inventory to improve customer experience and maintain satisfactory store inventory audits. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Aided loss prevention goals by taking proactive measures such as reviewing camera footage and keeping track of customer behavior. Increased sales and customer satisfaction by keeping checkout areas clean and organized. Placed orders for supplies and retail items and received them. Ensured accuracy by reconciling the cash drawer and replenishing the cash and coins required for transactions. Handled customer complaints and took the necessary steps to resolve their problems. Educated customers about promotions to increase sales. Followed state and federal laws by checking customers' identification for proof of age and refusing to sell alcohol to anyone under the age of 21. Double-checking and restocking the front and back of the store to ensure a steady supply of food and beverages. Counted the cash in the register drawer at the start and end of each shift. Informed customers about the company's reward programs. Sanitized the workspace and equipment.

Used counterfeit pens to check bills and examined coins to spot and reject foreign currency. Taught new employees how to do their jobs on a daily basis. Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction. Handled products and equipment according to sanitary and safety standards. Independently resolved issues with POS systems, card readers, and receipt printers to avoid customer delays. Restocked, arranged, and organized merchandise in the front lanes to increase product sales. Assist with filling out various forms, stocking shelves, and assisting in various departments. Am familiar with and proficient in the use of safe food handling techniques. Adheres to procedures, rules, and regulations to ensure a safe and clean working environment. Am able to work in a fast-paced, high-pressure environment. Customers received directions and recommendations from me. Money Center Associate - September, 2014 to July, 2016 Dodges Gas Station - Charleston, SC

Handled POS transactions such as checks, cash, credit card purchases, and refunds. Helped customers by answering their questions and completing their requests. Independently resolved issues with POS systems, card readers, and receipt printers to avoid customer delays. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Counted drawers quickly and accurately at the start and end of each shift. Kept my cash drawers accurate and secure by putting large bills away and maintaining optimal levels of small bills and change. Remained poised and professional even in high-stress situations and when dealing with irate individuals. Followed all procedures involving financial and customer information to avoid possible data breaches and misuse. Maintained strict financial controls by keeping funds secure and transferring funds accurately. Processed money orders, bill payments, western unions and check cashing with a zero error rate. Assisted customers with lottery, filling out western union applications, and enrolling in new check services. Scan Coordinator/Stocker/Cashier - July, 2016 to July, 2017 Harris Teeter - Charleston, SC

Cross trained in a variety of different positions to assist with management's needs wherever possible. Separated all of the debris and packaging from the boxes for recycling or disposal. Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products. Kept up with available products, store promotions, and customer service policies to become a better shopper. Followed safety procedures to avoid falls and other injuries when stocking the store. Assisted customers in completing their purchases by moving heavy items, collecting payments, and bagging purchases. Aided customers by quickly locating items.

Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage. Greeted customers and directed them to the products they requested. Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking. Blocked and faced products on displays and shelves in accordance with company policy. Went through the grocery store and removed any items that were outdated or overripe. Provided excellent assistance and service by carrying packages and bags and securing customer purchases in vehicles. Aided promotional efforts by updating signage to reflect price changes. Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues. Was in charge of replacing damaged or missing products in a timely and efficient manner. Prepared items for sales floor stocking by affixing tags and preparing pallets. Inspected floor displays, noted missing items, and replenished merchandise as soon as possible. Informed customers about store policies at the checkout counter, which reduced customer service complaints and calls.

Contact this candidate