Customer Service, remote unless local in Houston TX and area.

Robert L. Wallace

***** * *** ******* **** W Apt 324

Houston, Texas, 77071

Cell: 281-***-****

*.*******.**.**@*****.***

SUMMARY

Highly dependable Professional of high Integrity with twenty plus years of food service management experience. Skilled in Administration, Management, Customer Service, Budgeting, Inventory Control, Purchasing, Training and Development, Problem Solving, Scheduling and Culture Diversity. Dedicated to working with an organization where I can utilize my skills as a manager of people and assets to deliver a quality product.

PROFESSIONAL EXPERINCE

Texas Department of Criminal Justice 2004-Present

Food Service Manager Wayne Scott Unit, Texas

Performed complex food service work. Work involves planning and overseeing food preparation and service

Works under limited supervision with considerable latitude for the use of imitative and independent judgment.

Ensuring prescribed sanitation and safety rules are maintained.

Calculating food requirements and preparing reports.

Managed the use of food and equipment to insure safety and sanitary production of meals.

Accountable for compliance with published rules and regulations.

Trained and supervised offender and employee workforce.

Monitored food service inventories and order supplies necessary for operations.

Furr’s Cafeteria, Austin, Texas 2001-2003

Assistant General Manager

In the absence of the General Manager, is responsible for the overall operations of the business and personnel and to the company for public affairs and building goodwill for the cafeteria.

Coordinate employee schedules and daily food production.

Monitors production flow and status of assigned tasks.

Responsible for all personnel, including but not limited to hiring, training, disciplining, and termination.

Responsible for coordinating efficient line movement and ensuring fast and friendly service to customers.

Coordinates company safety programs, conducts quarterly safety inspection, and teaches safety procedures to all personnel.

Oversees the orientation of new hourly employees and verifies compliance of personnel with all company rules and regulations.

Dell Computer Corporation, Round Rock, Texas 2000-2001

CSD Senior Technician

Specialized in Windows 2000 Professional Operating System.

Responsible for providing technical phone support for customers experiencing system operation and maintenance problems with Dell Computer products.

Assisted customers in diagnosing and provided resolution to their hardware problems.

Supported customer software configuration and reinstallation of Dell products.

Effectively handled customer problems to insure 100% satisfaction.

Wackenhut Correction Corporation, Lockhart Texas 1997-2000

Food Service Manager

Responsible for the successful day-to-day operation of the Food Service Department.

Performed administrative functions as Department Head adopting Unit and Corporate policies and procedures.

Recruited, trained and developed employee staff to function in a positive and productive work environment.

Managed the use of food supplies and equipment to assure safe, sanitary and secure meal production and service.

Monitored food service inventories and ordered supplies necessary for daily operations.

Established and maintained database and spreadsheet programs for inventory control, record keeping, tracking Client movement and diet tray delivery for the food service department using Microsoft Excel and Access.

Achieved, exceeded and maintained corporate goal when with in 30 days of taking the position reduced the average per meal tray cost from $0.74 per tray to $0.54, resulting a $200,000.00 annual savings.

Acknowledged by Wackenhut Correction Corporation as Employee of the Year 1999.

Texas Department of Criminal Justice 1984-1997

Food Service Manager (Department Head) Torres Unit, Hondo, Texas

Performed complex administrative and food service management work as the Chief Operational Manager and Department Head in a large correctional food service department.

Managed the use of food and equipment to insure safety and sanitary production of meals.

Accountable for compliance with published rules and regulations.

Trained and supervised offender and employee workforce.

Conducted personnel matters including time sheets, scheduling and evaluations.

Developed unit menus based on availability of food supplies.

Monitored food service inventories and order supplies necessary for operations.

EDUCATION

Houston Community Collage 1986

Memorial High School Graduated 1975

Contact this candidate