Customer Service Technical Support
Resume:
SAMMI STEGALL
CUSTOMER SERVICE
TECHNICAL SUPPORT
My career goals involve a customer service or sales oriented career. Ideally working remote or mostly hybrid.
Machine operation and maintenance is a love of mine also.
CONTACT INFO
**********@*******.***
St. James, Mo 65559
EXPERIENCE
DELIVERY DRIVER, CUSTOMER SERVICE; FEDEX
June 2023-Current
Loaded and organized my route based on my own analytics of the day ahead.
Delivered in a timely and safe manner.
Built and maintained customer rapport as well as most customer service issues.
Direct contact and support for my customers and others. Mostly for mine. Involving delivery and pickup, scheduling, issues with handling, billing and refunds. General customer support.
Also dealt with tracking and work load of my own route and customers. If there were conflicts I coordinated with customers or business and schools to arrange.
TECHNICAL SUPPORT, CUSTOMER SERVICE; MACHMOTION
March 2023-June 2023
Provided in depth technical support. Engineering level, including wiring, set and install.
All via remote and remote login.
Provided customer service and sales of new equipment and or new programming from tech support.
Tech support was the main selling point of this company.
Provided technical support, maintenance, engineering, sales and customer service most of the time in the same call.
Received up to 40 calls a day. Sometimes just a few lasting an hour or so each. Patience and tact with customer is a must.
Calls included step by step procedures and guidance to installation of many kinds of equipment.
Required establishing internet and remote connection on every call. Could be difficult sometimes with language barriers or slow internet in rural areas. Patience and thoroughness are key.
Including tech support there could be general customer support which was simple login or turn on information. Which still required all of the starting processes, just not the in depth and longevity of the other calls.
Sales was a big part of my job. If the equipment didn’t work as needed or a part was found to be nonfunctional. It was my job to find that part number after the technical side of things and try to sell the customer what they need.
Some of the customers wanted to do it themselves or for us to find a work around for them. But the sale and correct part is better for everyone and it was my job to show them that.
Or even better, to sell them bigger and better equipment all together.
SHIPPING, WALMART DISTRIBUTION
August 2022-March 2023
Fast paced.
Loading a shipping trailer top to bottom of all items
Walmart store related in an appropriate and safe and efficient manner.
TRUCK ASSEMBLY, KALMAR
JANUARY 2022-JULY 2022
Assembly of all parts of a yard truck. Including but not limited to hydraulics, electrical, torque settings or various items.
Quality checks of all items.
Working off of schematics and blue prints from government jobs.
SHIPPING/LOADER; MONOFLO
August 2021-January 2022
Working with truck driver to find their order.
Load order quickly and efficiently while inspecting quality of product as a double check.
Load trailers according to load standards. Complete shipping paperwork for driver.
Customer service and quality with drivers and sales and ordering department.
MACHINE OPERATOR/MAINTENANCE; ASPEQ
May 2019-august 2021
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Manually set up machinery and equipment, including lathes and grinders.
Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
Set up and operated various machine tools and jigs to produce precision parts.
Maintained equipment performance by lubricating and cleaning components.
Used CNC and manual equipment to perform rough and finishing machining, working with tin, sheet iron and sheet copper.
Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
Complied with company and OSHA safety rules and regulations.
Established parameters for each job to attain high scores on production test.
Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Set up and ran machinery to produce exceptional products for industrial needs.
Read and interpreted blueprints and schematics for production runs.
Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
Kept detailed production records and identified hold-ups.
Updated daily production logs and informed management of production incidents or non-conformance issues.
Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
UTILITY OPERATOR; GEORGIA PACIFIC
August 2011-May 2019
Operate fork trucks, scrubbers, sweepers and many different types of heavy machinery.
Maintenance on most of my own equipment.
Reviewed work instructions and schedules to coordinate machine operation and production schedules.
Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.
Used work instructions and measuring tools to check specifications of finished items.
Supervised and adjusted machinery when necessary, reducing downtime.
Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
Arranged and secured materials in chucks, fixtures, or automatic feeding mechanisms.
Monitored machine settings and adjusted to correct malfunctions or errors.
Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Drove operational improvements which resulted in savings and improved profit margins.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Responded to calls during utility emergencies, including alarms, malfunctions and disasters to protect integrity of machinery and conserve resources.
10 year of customer service in the shipping/receiving/loading department.
Worked with customers and trucking companies each and every day to negotiate prices and times and weights of every single load and piece of product going in and out.
Logistics of the shipping of all product and weights.
Confirmation of quality and on time delivery of products.
CUSTOMER SERVICE/TECHNICAL SUPPORT; BEST BUY-TELETECH
January 2011-May 2013
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in SALES and SERVICE products.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Discussed sales or technical support with customers, outlined restrictions and educated on policies.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
EDUCATION
UNIVERSITY OF MO-COLUMBIA
Education
August 2003-May 2005
SKILLS
Sales
Customer service via call center And remote
Technical support via/remote
Customer rapport
Manufacturing
OSHA guidelines
Forklift Operation
Schematics and blueprints
Production deadline management
Machinery operation
Various heavy equipment operation
Work order review
Assembly protocols
Worksite safety
Machine Calibration
Material loading and unloading
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