Project Manager It

Temple Tse

*********@*****.***

SUMMARY

Worked in Engineering, Healthcare, Business, & Software IT. Over 10 years of solid Information Technology & Agile Scrum/ SDLC Experience. EXPERIENCE

Property Manager

September 1989 - March 2024, US, WA, Seattle

• Real Estate Interior Reconstruction and Exterior Improvements, Rentals, Marketing, Residential home repairs, • Remodeling, Painting, Wall Papering, Landscaping, etc. (eg Contracts, Vendor, and Contractor management so that repairs and work is done within budget.) IT Project Manager

Catholic Charities July 2019 - October 2019, US, California, San Francisco

• Analyze, Develop, Plan and Implement Softwarea that Manages Services for People in need of Housing, the Needs of the Aging Population, & Adolescent Programs for SF Bay Area

Primary contact with internal stakeholders, external agencies/partners and direct internal resources for timely project status and execution.

(Worked with Stakeholders and Vendors to create, develop, & implement a new Software System while handling current IT related matters and internal Communications and Marketing at public community needs based events.) Chronic Illness Caretaker

December 2009 - October 2015

EMR Implementations Specialist

Kaiser Permanente August 2006 - February 2009, US, California, Oakland

• Planning and Implementation of EMR Software for ambulatory departments in hospitals throughout Northern • California for Kaiser transforming from paper to digital medical records expanding system wide timely access and improved accuracy of patient medical records

(Internal Medicine, Orthopedics, Surgery, Urology, Allergy, Dermatology, Oncology, Otolaryngology, Audiology, Occupational Health/Physical Therapy, Pain Management, Gastroenterology, Psychiatry, Chemical Dependency, Pediatrics, OBGYN, Genetics) –

• Elicit requirements by interviewing stake holders to thoroughly understanding business process & needs, gather requirements, business analysis, task and workflow analysis, determine and develop operational process descriptions and workflows for improving individual patient care on a departmental and patient level. (eg establish how patients checked in and seen and what and how the staff and MD providers work in an Ambulatory setting)

• - Critically evaluate information gathered from multiple sources to reconcile information conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

• develop use cases, scenarios, determining reporting data & metrics (what kind of data (eg X-rays, biometric data, etc.) are needed and how it will be stored for electronic access)

• - Electronic Signature – Patient Intake ( creating new methodology for digital consent forms for patient intake using barcoding, DocuSign and Verisign)

• Scanning, & HIM Support (Provided technical production Onsite and Offsite Support for various Records Departments to store paper records for digital access in EPIC) Software Consultant /Field Applications Engineer

Embarcadero Technologies ( Database, Data, and IT Infrastructure Management Company) July 2000 - February 2001, US, CA, SF

( Helped companies manage their data and database migration by providing tools so they can generate SQLs more efficiently, manage their data better and faster, )

• Proactively communicate and collaborate with external and internal customers to analyze information needs to facilitate technical development and configuration support of Products by interacting professionally with diverse groups, executives, managers, and subject matter experts to Support and Demonstrate Product line at key Fortune 500 Customers’ Corporate IT Headquarters to troubleshoot and provide solutions to management for Database migration and Software Change issues

• Software Applications (ER/Studio, Rapid SQL, DBArtisan) DBMS support and Installs on (Oracle 8.1.5 - 8.1.7, MS SQL Server 7, Sybase 11.9.2, IBM UDB 6.1) databases.

• Trade Show Representative for the Company in Oracle Open World events to promote, install and demonstrate Database Management System and SQL optimization tools . Programmer Analyst

McKesson (Pharmaceutical Company) June 1997 - July 2000, US, CA, SF

• Information Technology Development Organization (McKesson’s Corporate HQ IT Department)

• Work independently with project partners to define concepts and under direction of project • manager. (to develop, program, test, debug and install new or modify existing Software programs)

• - Liaison to coordinate between the business units, technology teams, and development/support teams to maintain open communications.

• - Interpret customer business needs and translate them into application, operational requirements & functional specifications, document analysis, manage, coordinate & conduct software testing ( to ensure functionality of systems, software, and data) following Structured Software Development Lifecycle & UML methodologies

• - Managed, Tested, Oversaw Quality Assurance for Software Change Management, and Software Migration Release Management of Software Projects for Mainframe, Client Server, and Web based (B2B & B2C). applications

• - Provided deliverables Documentation as needed: (e.g., Project Plan & Scope, and Documented Functional Requirements/Business Requirements, Software, Testing & Use Case, • Interface Designs, Test Results)

Computing Management Analyst and Engineer

The Boeing Company September 1987 - July 1995, US, WA, Seattle

• Management of Company wide Computing projects and resources through Sustaining and development of Engineering and Business Information Software to transform from paper based methods to digital methods in both manufacturing operations and engineering.

• - Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs • between usability and performance needs

• - Business case development, cost benefit analysis, strategic planning, forecasting, business process modeling • techniques and requirements elicitations

• - Software Development: Determining Requirements, Drawing Data Flow Diagrams, Data Modeling, Writing Technical, Functional Specifications and User Guides, Creating Software Test Scripts to ensure integrity of software on both Systems and Operational levels.

• Procedures, and Documents, Verified Software Functionality and Quality via Software Testing (manual and automated testing), Customer Support.

• - Network Performance Testing & Systems Performance Tuning Engineering Analyst:

• - Conducted engineering trade/feasibility studies between 747, 767, 757 and 737 to design 777.

• - Worked on Engineering and Design of 777 aircraft via detailed strength and fatigue analysis of the 777 fuselage.

• Static Test Support and Verification.

• - Reviewed & Wrote Qualification Tests, Procedures & Maintenance Manuals. EDUCATION

Bachelor of Science: Mechanical Engineering: University of California, Davis • US, California, Davis SKILLS

Project Skills:

Project Management, Project Planning, Budgets & Costing Problem Solving, Data Analysis & Modeling, Process Improvement Requirements Determination, Technical Writing, Team Building Scheduling & Logistics, Coordinating Projects, Customer Support, Configuration Management, Quality Assurance

Technical Skills:

Tech:Fullstack Programming (MERN), TCP/IP, Networking; Systems: UNIX, Windows, CISCO Process: SW Testing (Black Box manual & automated), Project Life Cycle Management (SDLC), SCRUM Tools: MS Office Suite, Visio, Photoshop, PowerPoint, Zoom, Teams, Slack. Photography (2016 – 2024, 178 Getty Licenses)

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