Customer Service Sales Manager
Resume:
Keith Kovanda
Corpus Christi, TX *****
*****@**************.***
History of working in customer facing consulting roles for over 30 years. I have sales management experience leading teams in the mortgage industry. I am an independent business owner in the Solar consulting/ system sales industry.
Goals are to help customers in a retail environment on a part time basis and leverage my sales skills. My communication and rapport skills are excellent. I integrate into a team well and would be an asset to the organization.
I enjoy serving the community and have been an elected Trustee for 14 years Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Business Owner
Impact Solar USA-Corpus Christi-TX
April 2022 to Present
• Solar Consultant to homeowners. Currently not actively working this position. I am an approved independent rep for the top Solar companies.
Sr. Loan Consultant
KEY MORTGAGE-Schaumburg, IL
December 2021 to March 2022
• Responsible for mortgage origination within the Baird and Warner agent network with focus on 4-5 local offices. Develop inside and outside relationships with real estate brokers, financial planners, and CPA’s. Top Producer.
Vice President, Area Manager
KEY MORTGAGE-Schaumburg, IL
September 2020 to December 2021
• Expanded MLO staff and increased overall funded volume.
• Enhanced average MLO production by leveraging external sales activities and internal marketing strategies.
Area Sales Manager
Inland Bank and Trust-Geneva, IL
May 2019 to June 2020
• Responsible for growing MLO staff and overall funded volume. Increased average MLO production by leveraging outside sales activities and inside marketing activities via social media channels, lead generation activities. Inland Home Mortgage is a division of Inland Bank and Trust. Area Sales Manager
Stearns Lending-Chicago, IL
March 2018 to May 2019
• Responsible for growing MLO staff and overall funded volume. Opening a new office in Lake County, IL.
• Increased average MLO production by leveraging outside sales activities and inside marketing activities. Chase Private Client Lending Manager
Chase Bank-Schaumburg, IL
March 2013 to March 2018
• Responsible for management of mortgage volume within select Chase Private Client branches.
• Developed relationships with bank partners to serve the needs of branch customers and grew outside relationships with business partners.
Lending Manager
Wells Fargo-Vernon Hills, IL
November 2007 to March 2013
• Opened and grew new Lake County IL office to thirteen loan officers and $200 million production within 12 months. Responsible for all aspects of branch management including team production, P&L management, loan quality, customer service, and achieving assigned funding volume. Home Loan Lending Manager
Washington Mutual-Schaumburg, IL
August 1997 to November 2007
• Responsible for overall branch management including recruiting and hiring sales and operations staff, loan quality and completeness, budgeting, marketing, annual production quota. Duties include communicating policy and procedure updates/changes, communications with support departments, implementing marketing plans, assisting sales personnel with field sales activities, employee relations, and problem solving. Over $1 billion in funded production. Sales Associate
Several-Chicago, IL
December 1987 to August 1997
• Worked as loan officer for a few companies. Initial position was as an operations manager. Education
Bachelor's degree in Business
Southeast Missouri State University - Cape Girardeau, MO August 1984 to May 1987
General educational development
Eureka College - Eureka, IL
August 1982 to May 1984
Skills
• Pricing
• Banking
• Credit Analysis
• CRM Software
• Computer Skills (10+ years)
• Account Management
• Business Development (10+ years)
• Outside Sales (10+ years)
• Customer Service Skills (10+ years)
• Inside Sales (10+ years)
• Consumer Consultation (10+ years)
• Sales Management (10+ years)
Awards
White House Commendation
April 1984
• Selected to serve within an undercover task force to guard the like of President Ronald Reagan. Worked with all local and National agencies.
Certifications and Licenses
MLO License
Groups
Village Trustee
November 2020 to July 2024
Elected official serving as a Trustee for 14 years. Elected 4 times. Knowledge and experience of all aspects of government and community relations.
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