Customer Service Administrative Support

SHARMANE C. ROBINSON

******************@*****.***

(202) 531 - 7316

Education:

PHILLIP ROY

Diploma - 2014

PERSONAL STATEMENT:

As an articulate and fast-paced professional with years of proven experience in customer service & care, administrative support, sales, and event planning. Sharmane is accustomed to working with diverse populations and enjoys working autonomously or in a collaborative environment. With a robust knowledge of all thing’s customer service, she is always willing to take the initiative to achieve every goal, task and/or duty assign.

EXPERIENCE:

Concierge/NFC AMENITY MANAGEMENT DC 06/2023 - Present

Greet staff, residents/clients professionally, as first point of contact.

Multichannel communication specialist.

Welcomed and direct residents/guest in courteous and professional manner.

Manage administrative requests from residents, i.e., maintenance repair and lockout.

Verify and record visitors, contractor, reservations, and vendor information.

Receive and process incoming and outgoing laundry, drycleaning, shipments and or mail/packages.

Alert residents of arriving guest and deliveries.

Receive calls professionally and assist callers with directions or instructions for the building.

Monitor and secure Condominium, via MIRCOM alarm system, and CCTV for traffic and suspicious activity. Maintain logbook by buildinglink computer systems for shift log, visitors, contractors, keys, elevators, incident reports and daily activities.

Access keylink for resident lockout, maintenance request, valet service, cleaning service and deliveries.

Compose and respond to emails using Microsoft outlook.

Teacher Assistant/KIPP DC 04/2022 - 06/2023

Manage students' properly and minimize distractions while encouraging student participation.

Supervise attention to each individual student, ensure that they understand the learning material and clarify any concern.

Maintain students in the classroom, hallway, and outdoor field events.

Provide assignments based on the lesson plan designed by Teacher.

Administrative Assistant/ROCKETSHIP SCHOOLS DC 09/2018 - 05/2022

First point of contact, greet staff, parent, and visitors. Communicate with parent according to student academic and enrollment.

Assist office manager with answering phone, student attendance, fees, and academic progress.

Manage database and school records relating to students.

Researched and compiled data creating and modifying documents related to student.

AMAZON Prime/WHOLEFOODS DC Remote/in-store 05/2016 - 08/2018

Responsible for fulfilling AMAZON Prime customer orders via online using a mobile device.

Carefully select, prepare and packed orders such as food and essential products for pick up and

delivery using time management.

Communicate with customers in concerns of out-of-stock items and replacements.

Manage administrative request from Prime, i.e., new order fulfillment.

Work in close proximately with management in concerns of technical support and attend meetings,

In reference to new development and app upgrade.

Bus Attendant/OSSE DC 08/2005 - 09/2018

Embark and disembark students from their destination pickup/drop-off address,

to and from school or curbside to the school bus.

Greet students and escort them to assigned seat.

Assist students with special need with fastening their seat belt and with various task.

Maintain cleanliness of the school bus, Followed by safety rules and policies.

Assist driver with reverse operations of the bus by exiting the bus and providing hand signal,

for guidance.

Front Desk Receptionist/KENNAN INSTITUTE DC 02/2000 - 08/2005

Serve visitors by greeting them in a professional and welcoming manner,

directing them appropriately.

Maintain cleanliness of surrounding area.

Operate multichannel switchboard transferring calls direct, message taking as needed.

Maintain security and telecommunications system.

Inform visitors by answering or referring inquiries.

Work closely with Director of International studies. Create mailing list for student exchange.

Mail sorting, package handling, calendar management, maintain order and organized inventory of supplies.

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SKILLS and ABILITIES:

Customer service specialist Microsoft Word

Project management PowerPoint

Critical thinking Excel

Expectative administrative skills Outlook

Verbal & presentation skills Alarm monitoring

Research expertise.

Leadership skills

REFERENCES UPON REQUEST

Contact this candidate