Customer Service Representative
Resume:
Irene Ramirez
Customer Service Representative
Rancho Cucamonga, CA 91730
*********@******.***
Looking for Customer Service position recently relocated back to Rancho Cucamonga, California Willing to relocate to: Rancho Cucamonga, CA
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
BMO Bank/Eteam - Industry, CA
February 2023 to February 2024
Help desk for Online Business Banking. Assist customers with creating payments and templates. Assist with banking and transaction reports. Assist with creating new users and add entitlements. Customer Service Representative/Fraud Department
Axion Agency/Contractor Spectrum - Kansas City, MO August 2022 to December 2022
Contractor position 3months busy call center. Investigator for Mobile device Sales verify fraudulent orders and identity theft.
Logistics Coordinator
World Fuel Services - Kansas City, KS
July 2022 to August 2022
Relocation to California.
Plan daily dispatch for day and evening transport trucks for fuel delivery. Schedule loads for monitored customers. Schedule service orders received via email and phone. Customer Service Representative
City of Kansas City, MO - Kansas City, MO
May 2020 to June 2022
Assist customers with billing, establish new service . Create service orders for miscellaneous issues. Verify ownership of property in County records. Verify credit for new customers and apply deposits. Update account information.
Quality Assurance Specialist
ObjectWin(Contract) Cox Communications Inc. - Oklahoma City, OK April 2019 to October 2019
Quality Assurance
Audit work orders
IMS daily report
Customer Service Representative
Southwest Airlines Co - Oklahoma City, OK
November 2016 to January 2019
Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming Skills environment.
● Customer service ● Resourcefully responded to customer requests for products, services ● Product knowledge and information.
● Strong client relations ● Received and managed 100 phone calls per day to answer clients' ● Quick learner questions, solve problems, inform customers on product launches and ● Creative problem solver direct calls to appropriate departments.
● Exceptional communication skills ● Account Management ● Data entry Customer Service Representative
Waste Connections Inc
September 2014 to October 2016
Credit card processing ● Delivered exceptional customer service by maintaining extensive ● Complaint resolution knowledge of products and services and creating a welcoming ● Call center environment. Customer Service Representative
AT&T Center
May 2000 to November 2012
Supported customers and fielded questions regarding merchandising and pricing.
● Worked closely with sales representatives on inventory control and ordering.
● Scored in top 10% of employees for successful Sales ● Personally managed any unresolved customer issues.
● Assisted 100 customers in an average 8hr shift by answering questions, responding to inquiries and handling requests by phone.
● Assisted 100+ customers in an average 8hr shift by answering questions, responding to inquiries and handling requests by phone.
Education
High school
Skills
• Use up to 7 apps during work day (10+ years)
• Customer Service
• Customer Support
• Customer Care
• Call Center
• CSR
• Quality Assurance (Less than 1 year)
• Sales
• Account Management
• Salesforce
• Computer skills
• Phone etiquette
• Communication skills
• Computer literacy
• English
• Warehouse experience
• Data entry
• Writing skills
• Dispatching
• Editing
• Microsoft Excel
• Organizational skills
• Sales
• Customer service
• Quality assurance
• Clerical experience
• Account management
Awards
100k achievement
August 2018
Awarded 100k as of August 2018 ended year towards 170k in Sales. Perfect attendance award for 2018 Customer Service Representative
December 2018
Perfect Attendance Award 2018.
Certifications and Licenses
Driver's License
Contact this candidate