Marketing Manager Support Specialist

Marlye M. Braunschweig

*** ** **** ****** ***** Gables, FL 33134 305-***-**** Email: *******@*****.***

CAREER SUMMARY: Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service. Highly dependable, ethical and reliable support specialist. Works effectively with cross-functional teams in ensuring operational and service excellence. Customer-focused professional with successful 10-year career in Spirits Industry. Attentive to detail with experience in coordinating projects, programs and improvements.

Clinical Marketing Manager

Diligent Medical administrator with an industry experience of over six years. Efficiently liaises between medical staff and patients with discretion and professionalism.

Maintain business inventory such as checking supplies, scheduling appointments for patients etc

Well versed with medical terminology, and HIPAA regulations.

Excellent interpersonal skills including communication, collaboration, and negotiation capabilities

Effective oral and written communication with medical professionals, peers, and senior management,

Initiate, develop and execute marketing plan to increase medical i693 immigration packets with other office managers and attorneys.

Futures Personnel Consultants, INC.

Office Manager 2021 – 2023

Used strong personable skills/client rapport building to create effective solutions.

Created and implemented customer approved schematics/plan for management.

Successfully used organizational leadership skills to meet company goals

Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Coordinate or perform activities associated with shipping, receiving, distribution, transportation.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Preparing billing correspondence and maintained a database to organize accounts payable.

BACARDI USA, INC. Miami

ACCOUNT COORDINATOR DEC 2013 – 2016

Maintained a close relationship with distributors, Sales Personnel and Marketing Directors through effective communication, anticipation of product needs, and timely processing of orders

Initiated required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicated changes to the appropriate personnel/departments

Managed Order to Cash sales processes from inception to contract finalization, up-sell services, and management of products SKU/IPC

Tracked orders and communicated all deviations (shortages, backorders) to customers in a timely manner

Initiated and investigated distributor complaints to process product returns and credits

Worked closely with multiple teams and departments to coordinate production and logistics while ensuring timely product delivery within designated markets

Maintained SOP's (Standard Operation Procedures) on processes for Company Sample Orders and Retail Orders

Identified, communicated, and resolved order issues with material numbers, case quantities and arrival date concerns.

Sends out Blocked Order Report and Daily BI Open Sales order / STO order reports to both teams Customer service and Bailment Team.

Responsible for data update of weekly, monthly and annual sales reports

Transforms "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions

Provided excellent customer service, building relationships, referrals and repeat business

BACARDI USA, INC. Miami JULY 2010 – 2013

PRICING/ ORDER ENTRY COORDINATOR

Demonstrated ability to research and resolve customer complaints in timely manner

Verified customer account information and order data by reviewing, deleting, correcting, and/or re-entering data that may or may not have been correct in the first place (due most commonly to human error during the order writing process).

Transmit information by clearly written and verbal communication to various levels of leadership to ensure accuracy.

Enter and maintain master data for mass price changes in the Customer/Pricing/Sales Master Data Files in SAP to ensure customer orders can flow through the system with minimal intervention and maximum accuracy to prevent orders being held awaiting data

or customers filing claims for pricing errors.

This includes scrutinizing requests, communicating with key business partners, data entry and validation.

Work closely with Operations and Sales Department, to ensure pricing catalog information is accurate for transmitting and received by customer and accurately through validation process.

Become familiar with product assignments, groupings and Trade Promotion conditions that impact pricing.

Assists with the configuration and assignments related to Customer Pricing Master Data in SAP.

Actively supports the Team Management and Quality Improvement Process through demonstrated commitment of the concepts and tools (team building, zero defects, measurement, goal setting, process models, etc.).

Crosstrain with customer master to serve as a backup and to understand how grouping assignments in the customer master drives pricing.

Maintain Daily Market by either entering or validating data to ensure market quotes are loaded accurately in SAP to avoid pricing discrepancies.

EXCUTIVE ADMINSTRATIVE Sept 2006 – July 2010

VICE PRESIDENT OF OPERATIONS

Coordinate Operations' meetings and events

Oversee scheduling for independent field staff and administer highly detailed information in order to efficiently facilitate the V.P of Operations and his Directors.

Maintain calendar of activities, meetings and other events for the Vice President of Operations and Directors; coordinate activities departments and entities.

Reconcile programs in excel. Prepare and scan business expenses reports simultaneously with accounting through Capio system.

Schedule, plan and coordinate departmental special functions as needed or requested.

Assemble group transportation manifest, acquire corporate account reservations and submit information into database.

Prepares all aspects of VP’s travel, from travel approval to preparing expense reports, trip program, and first draft of the trip report, etc. Assists in the preparation of expense reports of other employees in the VP’s office.

EDUCATION:

Florida International University/ Miami, FL 2002-2006

Bachelor's degree in public administration

Minor: International Relations

LANGUAGES & SKILLS:

Fluent written and verbal English and Spanish

Proficient in Microsoft Office (Word, Excel, PowerPoint), Outlook,

Microsoft power point, Microsoft word & Excel

Goal oriented, enthusiastic, positive and hard working

Excellent presentation, organizational, leadership and interpersonal skills

Customer Relationship Building

Skilled Negotiator tactics

Business management

Certifications

Florida Notary Public

PL-LIFE, HEALTH AND VARIABLE CONTRACTS (2-15) Course

63-Hr Florida Real Estate Sales Associate Pre-License Course

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