Customer Service General Manager
Resume:
Chris Coleman
Silt, CO *****
************@*****.***
Professional Summary
Diligent and results-driven General Manager relocating to Boise Idaho. 30 years of experience in managing daily operations, driving business growth, and enhancing customer satisfaction. Proven track record in leading high-performing teams, developing strategic plans, and implementing quality control measures. Skilled in sales, marketing, and customer service, with a strong background in inventory management, employee training, and relationship building. Work Experience
General Manager
Karl Malone Motorsports-Glenwood Springs, CO
February 2024 to Present
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 30 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Drove continuous improvement efforts across departments resulting in increased efficiency
• Instituted quality control measures ensuring consistent delivery of high-quality products/services
• Implemented customer loyalty programs resulting in increased repeat business General Sales Manager
Karl Malone Motorsports-Glenwood Springs, CO
January 2018 to January 2023
• Responsible for power sports sales, financing, and all required documents
• Performed onsite, in-store retail sales and financing
• Consistently met or surpassed quotas
• Successfully negotiated sales of over $50000.00 dollars
• Built personal long term relationships with customers before and after the sale
• Handled all prospective customer correspondence, including calls, emails, sms, and in person
• Verified customer personal information for financing approvals
• Presented products on site and made sure customers underst00d how to use the technical power sports we sell for the best ownership experience
• Tracked sales and other KPIs
• Negotiated and completed purchasing contracts
• Resolved register transaction issues
• Provided exceptional customer service
• Provided customer support
Service Advisor
Doc Holliday Harley-Davidson-Glenwood-Springs, CO
January 2017 to January 2018
• Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
• Managed a high volume of customer inquiries and concerns, resolving issues in a timely manner to ensure customer satisfaction
• Collaborated with technicians to prioritize repair orders based on urgency and availability of parts
• Maintained accurate records of customer interactions, service history, and vehicle information using CRM software
• Consistently met or exceeded monthly sales targets for additional services such as tire rotations, oil changes, and brake inspections
• Developed strong product knowledge to effectively upsell maintenance packages and accessories to customers
• Assisted in the coordination of vehicle drop-off/pick-up logistics for efficient workflow management
• Conducted follow-up calls with customers after service completion to ensure satisfaction and address any outstanding concerns or questions
Timeshare Sales Representative
Wyndham Vacation Ownership-Avon, CO
April 2015 to January 2016
• Developed and delivered compelling sales presentations to potential buyers, highlighting the unique features and benefits of timeshare ownership
• Built and maintained a strong client base through proactive relationship management and exceptional customer service
• Negotiated pricing, terms, and contract agreements with clients to ensure mutually beneficial outcomes Partner
Base Mountain Sports-Beaver Creek, CO
October 1992 to April 2015
Responsibilities
I was responsible for all areas of the business.
Managing and hiring employees, buying merchandise, opening new stores, marketing, maintenance, customer service, sales, merchandising, purchasing, IT, and account management. Accomplishments
I created a long time loyal customer base and expanded from one to six stores. Skills Used
I have a vast skill set that allowed me to succeed for 25 years in the ski industry. I am a great salesman with excellent communication and interpersonal skills. I have a strong work ethic and understood that all aspects of running this business were my responsibility. I did everything from manage construction projects and computer maintenance to buying retail and rental products and finding and retaining customers. Education
Tech High School - Saint Cloud, MN
January 1984 to December 1987
Skills
• Inventory Control
• Merchandising
• Cold Calling
• Account Management
• Data Entry
• Upselling
• marketing
• Management
• Sales
• Business Development
• Pricing
• CRM
• Negotiation
• Inventory Management
• Event Planning
• Operations Management
• Payroll
• Customer service
• Relationship Management
• employee management.
• Purchasing
• MS Office
• Public Relations
• inventory management
• Salesforce
• Customer Relationship Management
• Sales Management
• sales
• Recruiting
Certifications and Licenses
Driver's License
Motorcycle License
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