Customer Service Driver's License
Resume:
Malana Kriz
Clinton, MN
***************@*****.***
Professional Summary
Results-driven hospitality professional with 8 years of experience in customer-facing roles and also over 10 years of experience in cleaning and organizing. Proven track record of delivering exceptional customer service, managing high-volume cash registers, and leading teams to achieve business goals. Skilled in cash handling, computer skills, and communications. Possess a valid driver's license and a high school diploma or equivalent.
Authorized to work in the US for any employer
Work Experience
Maid Services
Floor to Ceiling - Inside to Outside Cleaning LLC-Ortonville, MN June 2024 to Present
• Demonstrated flexibility in accommodating schedule changes or additional cleaning requests from clients
• Closely inspected work areas after completion to ensure all tasks were fulfilled and maintained high standards of cleanliness
Front Desk Receptionist
Super 8 by Wyndham-Milbank, SD
March 2024 to September 2024
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
General Manager
Econo Lodge-Ortonville, MN
January 2020 to March 2024
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Instituted quality control measures ensuring consistent delivery of high-quality products/services Nursing Scheduler
Wheaton Nursing Home-Wheaton, MN
February 2020 to February 2021
• Maintained accurate records of all scheduled activities, including cancellations and rescheduling
• Communicated schedule updates to relevant parties in a timely manner to ensure smooth operations
• Maintained confidentiality of sensitive information while managing calendars for executives
• Prioritized tasks effectively to ensure all deadlines were met Cashier/Sales Associate
Hartmans Super Value-Ortonville, MN
September 2019 to February 2020
• Handled cash, credit card, and electronic payment transactions with precision
• Managed cash register drawer, accurately counting money at the beginning and end of each shift
• Processed returns and exchanges according to company policies while maintaining high levels of customer satisfaction
CNA - Certified Nursing Assistant
Wheaton, MN
September 2018 to June 2019
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, and grooming, mobility challenges using appropriate transfer techniques such as using gait belts or wheelchairs
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation Gas Station Attendant/Cashier
Shell-Aberdeen, SD
March 2015 to July 2017
• Provided excellent customer service to all gas station patrons, ensuring a positive experience
• Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
• Handled customer inquiries regarding products, services, or general information about the gas station
• Demonstrated strong problem-solving skills by resolving customer complaints or issues promptly and satisfactorily
Education
High school or equivalent
Waubay High School - 01 - Waubay, SD
May 2011
Skills
• Customer Service (10+ years)
• Management (5 years)
• Cash Handling (10+ years)
• Computer Skills (10+ years)
• Cleaning (10+ years)
• Communications (8 years)
• Caregiving
• Cashier (8 years)
• Organizational skills (10+ years)
Awards
Ring of Honors Award
April 2023
We were awarded 6th best out of 673 Econo Lodges in the world. We were rated out of cleanliness, reviews, overall room condition, and performances of staff. Certifications and Licenses
Driver's License
August 2023 to August 2026
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