Business Analyst Information Technology

Executive Summary:

Experienced Business Analyst and Project Owner with over 17 years of expertise in Healthcare, Insurance, Finance, Automation, ERP, Inventory, E-Commerce, Research, Mobile, IPTV, CRM, Hospitality, IT, and Technology.

Over 10 years of experience in managing multi programs for Developing program strategy, Resource and Cost management, Tracking Analysis, implementation, production deployment/upgrade, application/data migration/integration, user acceptance testing and monitoring operations at Customer Sites. Highly conceptual, innovative problem-solver with excellent analytical, organizational, and communication skills.

Strong healthcare information system domain knowledge coupled with a solid background in information technology, enabling the development and implementation of data-driven strategies that align with regulatory requirements and industry best practices. Expert in eliciting and documenting detailed business requirements, facilitating Joint Application Design (JAD) sessions, and crafting user stories that deliver impactful healthcare solutions.

Strong leadership and communication skills, leading multi-disciplinary teams in delivering high-quality healthcare IT projects, on time and within budget. Proficient in healthcare-specific software and systems, with hands-on experience in electronic health records (EHR), healthcare data analytics, and compliance management.

Analytical thinker with a deep understanding of healthcare workflows, able to identify inefficiencies and recommend process improvements that enhance patient outcomes and operational efficiency. Dedicated to driving innovation in healthcare IT, with a passion for leveraging technology to improve patient care, optimize healthcare processes, and ensure compliance with industry standards. Experience writing business functional requirements for technical projects. Industrial Experience using Waterfall, Agile, and Iterative methodologies.

Skilled in strategic planning, project management, and cross-functional team leadership, with a focus on delivering high-quality products that meet customer needs and drive business growth. Strong technical background combined with excellent communication and stakeholder management abilities, enabling effective collaboration across all levels of the organization. Passionate about leveraging technology to solve complex problems and drive continuous improvement in product performance and user experience.

Proven technical and non-technical experience with solution maintains, product expansion, recommended client relationship maintains & generating new business opportunities. Proven experience in analytics and systems development. Excellent communication skills, with an ability to translate data into actionable insights

Professional Expertise:

Diligent Waterfall/Agile Manager with SCRUM certification. Adept at employing cross-platform applications and Specialize in all aspects of Agile development through Scrum practices as well as waterfall methodology.

Skilled in Agile methodologies, with a focus on continuous improvement and stakeholder collaboration, driving successful product development and implementation within the healthcare sector.

Excellent working knowledge of key business process, served as the conduit between the customer community (internal and external customers) and the product development team. Expertise in Effort Estimation, Project Planning, Reporting, Business Intelligence and Defect Management

Good experience in Life science Pharma R&D Clinical Trial domain, Data Warehouse concepts, Life science Pharma GxP, CSV process, and documentation

Excellent experience in C#, ASP.NET MVC, SQL Server, PHP, Web services, SQL and Triggers, RDBMS, Design patterns and development tools.

Excellent knowledge on Medicaid programs, fee schedules, reimbursement methodologies, and state-specific regulations. Knowledge of pertinent healthcare applications (Regional Center Billing Systems, Advanced MD etc), tables, dependencies, workflows, and outlays.

Completed a Dynamic Web Application Development with PHP & MySQL practical-based learning program at the University of Colombo School of Computing (UCSC).

Experience in working with project management frameworks like MS Suites, Windchill, Kanban, Contour, defect Tracking Tools Jira, Trac, Bugbin & Test Link. Experience in SailPoint IdentityIQ for IAM and GITPrime for Sprint/SDLC retro analysis

Experience in Microsoft power BI dashboard creation and analysis for programs tracking & presenting director board & stakeholders and MS Access for features Vs requirements mapping & tracking.

Proficient in creating Project Charter, Project Plan, CR tracker, Project status report, Business Requirement Documents (BRD), Test Plans, designing Test Scenarios and formulating Testing Strategies, User Acceptance Report and User manual.

Experienced in creating Software Requirement Specifications (SRS), Business Requirement Specifications (BRS), and user manuals. Strong advocate of Agile methodologies, including Scrum, to ensure effective product development.

Hands on experience in Object Oriented Software Development Concepts, Design Patterns & Agile methodologies.

Demonstrated ability to lead cross-functional teams, including developers, QA, and support staff, fostering collaboration and achieving project goals.

Proven record of managing program life cycle from system design through integration, test planning, and

verification via requirements-based execution, quantitative risk management, and formal change

management techniques. Migration and Configuration of MS Teams/Skype for Business, Exchange, SCCM, AZURE, AD. Ability to execute simple to moderately complex (multi-table joins) SQL select statements

IAM expertise and domain knowledge in identity management, access management, role management, compliance management, solution design, system integration, implementing and deploying large-scale identity management solutions for large enterprises.

Remote access software: MS Teams/SfB, LogMeIn, VCN, Dameware, ADMT, SCCM, Citrix Meta Frame XP Client and Server Management. Managed all IT infrastructure for all county and court offices.

Good understanding of large IT operating environments - Data Lakes, Data Centers, SDLC, Release

Management, Change Control, Application Development, Governance, Risk and Compliance.

Project Manager for upgrading the CCTV Firewall from Cisco ASA firewalls to Palo Alto firewalls.

Experience in working with Azure services VMs, AKS, Azure SQL DB, Azure AD, APIM and CI-CD tools GitLab,

Successfully managed and executed multiple programs in varied domains - Manufacturing, Logistics,

E-Commerce, and technologies such as Microsoft Azure, SAP BI/SCM/MS Dynamics 365, Data Lake, Big Data & Infrastructure - implementation, migration and support projects.

Hands-on experience in designing and implementing infrastructure solutions for IP networks, digital signage, and AV systems. High proficiency with CRM, Web, Java Full Stack, DevOps, .NET, Cloud (Azure) SQL and DB management. Experience in generating process documentation and reports with excellent analytical abilities.

Conducted comprehensive user acceptance testing to validate that developed solutions meet quality standards and client requirements. Implemented and maintained bug tracking databases and quality assurance systems to streamline development processes and enhance product quality.

Managed project costing, solutions negotiation, site inspections, and system deployments, ensuring on-time and within-budget delivery. Developed and executed customer support service plans, optimizing support processes through CRM applications.

Led product innovation initiatives, fostering a culture of knowledge sharing and continuous improvement within teams. Expertise in overseeing technology improvement initiatives and aligning technology services with business goals and leading enterprise-wide implementations. Excellent interpersonal skills with the ability to influence team members, management & external groups. Proven ability to provide technical leadership to large global teams on complicated projects

PROJECT MANAGEMENT METHODOLOGY: Hybrid Agile, Scrum, Kanban, Waterfall, SDLC

PROJECT MANAGED: Life Science, Health care, Airlines, Automotive, Insurance, Business Intelligence, Cloud, IAM

Education & Certifications

Bachelors Information Technology Middlesex University UK

Edexcel BTEC HND in IT International College of Business and Technology

Six Sigma Core Green Belt certification

ITIL & Scrum Master Certified

Certification of Process Boot Camp Training

Professional Experience:

Senior Business Analyst /Lead SME Shiro Technologies, LLC, Addison, TX Sep 2021 – Present

Client: Ozone Insurance, HealthCare, Thermosphere

Led complex healthcare & Insurance projects, managing business requirements, and collaborating with cross-functional teams to drive strategic initiatives, ensuring successful delivery and alignment with organizational goals.

Responsibilities:

Working on collecting, analysing, and documenting business requirements using tools like JIRA and Confluence to ensure alignment with project goals and stakeholder expectations in Healthcare and Insurance domains.

Worked on healthcare enterprise systems to understand, coordinate and communicate from both business and technical perspective. Also lead Project management, coordination, leading and supporting multiple interdepartmental projects and initiatives

Experience building user stories and use cases. Analysis of the requirements by examining the requirement documents as well as actively engaging in meetings with the business teams to discuss and understand the specific business needs.

Worked as Project Manager in managing end-to-end project lifecycles, from requirements gathering to deployment, ensuring timely delivery and alignment with business objectives in complex healthcare environments.

Responsible for bridging the gap between business and technology, translating healthcare business needs into technical requirements, and ensuring seamless integration and user adoption. Working on Implementing and maintaining fee schedules within the organization's claims processing system.

Working on claim billing and reimbursement processes. Responsible for analysing complex data sets and translating business requirements into technical specifications. Writing comprehensive documentation and diagrams encompassing business processes, use cases, and data mapping.

Responsible for developing fee schedule configurations in collaboration with stakeholders, including Medicaid program, Onsite/Offsite Managers, Actuaries, and IT professionals. Engaged in requirement discussions with stakeholders to align client expectations and project deliverables, facilitating smooth transitions from pre-sales to project execution in Healthcare IT projects and Insurance management systems.

Oversee Custom Application Development using a range of Microsoft technologies, including C#, ASP.NET MVC, SQL Server, tools and frameworks.

Created comprehensive Use Case documents following the Software Development Life Cycle (SDLC) to capture functional requirements and user interactions for electronic health records (EHR) and insurance claim processing systems.

Technical documentation writing such as, Business Requirements Document (BRD), Functional Requirement Specification (FRS), Requirement Traceability Matrix (RTM), Use Case Diagrams, and Data Mapping.

Coordinating, Reviewing & Tracking programs for DevOps & QA automation projects across products and providing visibility to board of director and stakeholders

Reviewing platforms and requirements with solution architect to implement product delivery across programs ensuring Gitlab pipelines to drive all micro services builds out to the Docker registry and then deployed & managed using Kubernetes

Managing & coordinating requirements & implementation for Digital marketing through MS Dynamics 365 marketing module. Used deploy both on Web API and a Web application on IIS 10, a web server platform

Worked on Performing and comprehensive analysis of business and technical requirements for both front-tier and middle-tier applications, Evaluate the specific needs of the users required for upgrading and enhancing the existing system.

Responsible for configuring the infrastructure and installing dependent applications on Windows IIS hosted platform.

Involved in testing the application and bug fixing. Involved in preparing deployment documentation and Production Support. Analysis & resolving the production bugs. Analyze Medicaid fee schedule requirements for various healthcare services across different states

Analyzing and resolving issues found in SSIS packages by executing batch jobs hosted on a database server.

Design comprehensive SharePoint forms using PowerApps and convert SharePoint InfoPath forms to Power App forms.

Designed and developed Power Apps Applications, including Canvas Apps and Model-Driven Apps, to create user-friendly interfaces for monitoring and controlling critical industrial processes to optimize energy operations at Duke Energy.

Worked on creating Power Apps custom connectors allowing data retrieval from web APIs, databases, and cloud services for thorough data analysis and reporting.

Responsible for on boarding Application teams to build and deploy their code using Gitlab and Openfaas functions & AZURE cloud services

Developed Process Flow diagrams, UML diagrams, and system documentation using tools like Microsoft Visio and Enterprise Architect to illustrate proposed solutions' AS-IS and TO-BE states, aiding in client understanding and decision-making during pre-sales presentations.

Managed detailed Business Analysis documentation during pre-sales to support clear project scope, objectives, and deliverables, aligning with client expectations and ensuring a comprehensive understanding of project needs in the Healthcare and Insurance sectors.

Managed requirements and prepared detailed Business Analysis documentation to support project scope, objectives, and deliverables, ensuring adherence to compliance standards in Healthcare and Insurance.

Identified and estimated Use Cases to ensure accurate project planning and resource allocation, using tools like Microsoft Project.

Worked on design and development of web-based E-Commerce platform using Spring Boot, Hibernate, Security, REST, Redis, Elasticsearch and etc and Docker, Kubernetes using to deploy and Implementation

Owning responsibilities for QA automation projects development in Python for REST APIs to perform CRUD operations and Selenium for UI automation and on the integration with Postgres DB & Minio S3 bucket

Managing program teams, including project managers, subject matter experts, and other stakeholders to align with program goals and objectives and that communication is effective.

Experienced in multi vendor’s collaboration, internal & external organizational collaborations, multi business units’ collaboration with Kick off meeting, SOW creation & conducting review meeting for deliverables tracking.

Conducted thorough analysis of business needs for strategic initiatives impacting multiple business domains and applications, collaborating with cross-functional stakeholders to define, develop, and communicate scope and requirements using tools like IBM Rational RequisitePro.

Proactively identified potential business risks in projects, both within and outside of control, provided recommendations for mitigation, and escalated issues as necessary.

Utilized and promoted industry-standard analysis techniques, including data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis, and financial ROI modeling for complex initiatives in Healthcare and Insurance.

Independently created effective presentations for review by varied levels of leadership, thoroughly documenting all analysis assumptions, procedures, and results suitable for both senior executive and management review.

Environment: SDLC, Agile (Scrum), JAD Sessions, BRD, Data fields, MS Office (Word, Excel, PowerPoint, MS Access), Visio, Power BI, JIRA, Confluence, MS project, SharePoint, MS Access, Tableau, Informatica, GitHub, RequisitePro, LucidChart.

Business Analyst/Product Owner Techlead International, Houston, TX Aug 2018 - Sep 2021

Oversaw end-to-end project management, facilitated requirement gathering, and ensured successful deployment and support of middleware solutions for hospitality sectors, enhancing client satisfaction and operational efficiency.

Responsibilities:

Documented the URS documents for the backend systems for easier understanding by the scrum team.

Communicating with clients and product managers to develop product feature backlog so that the business objectives are achieved while limiting to available resources.

Ensuring that the development team understands the specifications on action items that are available in the product backlog. Involved with Louis Vuitton smart watch. Analysis of the requirements by examining the requirement documents as well as actively engaging in meetings with the business teams to discuss and understand the specific business needs.

Worked on REST API/ Firebase/JSON services/ Database design (SQL, Ormlite, Realm)/Google Payment methods/Paypal/UI/UX. and unit testing

Contributed as project coordinator for Rainy day App & its backend Node.js, PM2, MySQL and Nginx

Led hospitality IPTV projects for Telecom and Dialog TV, collaborating closely with software development teams from offshore and local teams for the development of IPTV middleware.

Acted as a product manager overseeing various aspects of project management, including project costing, solutions negotiation, product customizations, site inspections, system deployments, and system handovers.

Facilitated requirement gathering, sign-off procedures, testing protocols, deployment strategies, and instructional sessions for clients, ensuring smooth project execution and adherence to timelines.

Managed project invoicing processes and liaised with relevant stakeholders to ensure accurate and timely billing.

Developed and implemented customer support service plans for the support team, ensuring efficient organization and monitoring of support status through CRM applications.

Conducted comprehensive analysis of complex business process requirements within the hospitality solution domain. This involved identifying, interpreting, validating, and documenting customer requirements for the hospitality sector. Subsequently, provided alternative solutions to address identified needs.

Collaborated closely with clients and allocated development tasks to specific stakeholders to facilitate the development and maintenance of the product.

Weekly meetings with the development team to provide updates on the status of ongoing developments and ensure alignment with project objectives. Collaborating with business teams to understand and examine deployment requirements, including both hardware and software requirements.

Involved in testing the application and bug fixing. Involved in preparing deployment documentation and Production Support. Analysis & resolving the production bugs.

Implemented an in-house developed online ticketing system for all connected clients, streamlining the process of managing and resolving customer inquiries and issues.

Conducted code reviewing sessions with the internal development team to ensure adherence to coding standards and maintain high code quality standards. These sessions aimed to improve overall development practices and promote consistency across projects.

Environment: JIRA, GIT, Confluence, Fisheye, SVN, Bitbucket, GitHub, Figma, Adobe photoshops 6.0, Flash MX, HTML5, Linux, Microsoft Windows, PHP5, OOP and MVC, REST based web service development, Laravel, Angular 2, HTML, HTML5, JavaScript, ReactJS, JSON, SOAP, WordPress, MySQL, PostgreSQL, MSSQL, Zend Studio, Net beans, Dream Viewer, Apache web server, XAMPP

Scrum Master/Project Manager Dynamic AV Technologies, Colombo, SL Aug 2015 - July 2018

To lead AV to IP transformation initiatives and provide comprehensive application engineering support for Dynamic AV Technologies

Responsibilities:

Integrated the Enterprise website with digital signage solutions, developed (UAT) User Acceptance Test Cases and liaise between testing team and business stakeholders

Extensively worked on Requirement Gathering by eliciting, translate, validate, communicate and manage requirements through stakeholder interviews, walk-throughs, surveys, use cases, specifications, and modelling.

Implemented live parliament session displays for parliamentary members in public areas.

Implemented dynamic layout changes to accommodate different requirements.

Developed various user roles for system access and content authentication.

Developed and customized digital signage solutions for student class scheduling and significant news display in public areas. Implemented a CMS-based content delivery system to manage content effectively.

Created different user levels to control access and permissions within the system.

Implemented content validation mechanisms to ensure the accuracy and quality of displayed content.

Set up content display schedulers to automate the timing of content updates.

Implemented content authentication processes to maintain security and integrity.

Installed and configured AVAYA and Polycom video conference systems, ensuring seamless communication and collaboration for the organization.

Developed an in-house web-based product management system for the service, installation, and reservation divisions, enhancing operational efficiency and streamlining processes.

Installed and configured 3M library security systems, ensuring the protection of resources and assets.

Implemented 3M library security system installation

Environment: HTML5, JavaScript, ReactJS, JSON, SOAP, WordPress, MySQL, PostgreSQL, MSSQL, Zend Studio, Net beans, Dream Viewer, Apache web server, XAMPP, JIRA, Adobe photoshops 6.0, HTML5, Linux, Microsoft Windows, PHP5, OOP and MVC, REST based web service development, Laravel, Angular 2

Product Owner Pal Vision Pvt Ltd Sri Lanka Oct 2012 - Feb 2014

Established an R&D team, provided technical assistance, and conveyed new innovations in Android & iOS-based mobile applications for the hospitality industry, while managing the development team and participating in ongoing middleware projects

Responsibilities

Managed software development teams engaged in Android middleware developments, web developments, and mobile application developments across multi-site locations

Spearheaded Research and Development (R&D) operations in Sri Lanka, overseeing IPTV interactive middleware application developments, mobile application developments, network engineering, and desktop and web development teams.

Contributed to innovation by fostering a culture of knowledge sharing and collaborative problem-solving within the R&D team. Designed IPTV infrastructure solutions and managed project procurements from inception to deployment.

Conducted solution introduction and demonstration meetings with both local and overseas clients.

Developed infrastructure and implementation plans for IP network-enabled hotel environments, encompassing Property Management Systems (PMS), IPTV, Wi-Fi, mobile-based room controlling, CCTV, and other related technologies. Managed the local software development team and acted as a liaison on behalf of the team management.

Identified emerging mobile technologies and spearheaded solutions development initiatives.

Led product innovation efforts to meet industry requirements and conducted comprehensive requirement analyses for the development team. Evaluated developer performance metrics and assessed achievements of the R&D team.

Provided leadership beyond team management, including motivating team members, overseeing work contributions, managing performance, and retaining top R&D talent to drive growth.

Environment: PHP5, OOP and MVC, REST based web service development, Laravel, Angular 2, HTML, HTML5, JavaScript, ReactJS, JSON, SOAP, WordPress, MySQL, PostgreSQL, MSSQL, Zend Studio, Net beans, Dream Viewer, Apache web server, XAMPP

Product Owner Lead CONNAISSANCE DE CEYLAN Pvt Ltd Sri Lanka Dec2010 - July 2012

Oversees the technology infrastructure and IT operations across multiple properties within a hotel group. Their responsibilities include ensuring the smooth functioning of IT systems, managing teams, securing data, and aligning technology with the business goals of the organization.

Responsibilities:

Developed a web-based intranet system, encompassing functionalities such as inventory control, HR solutions, file management, and staff member profiling and personal file management.

Implemented bug tracking databases and quality assurance systems for organizational projects, resulting in reduced time and optimized utilization of local assets.

Developed the GoDirect online booking engine (DMC) and Served as the pre-opening Head of IT and spearheaded the development of the official Maalu Maalu Resort & Spa website

Managed and led the Go Direct online booking engine, which was fully featured with Document Management System (DMS) functionalities and contributed to the development of websites for the Theme Resorts group.

Vendor management for system upgrade, service etc.

Review new technology systems and recommend for management decision making

System related crisis management

Presided over the training and orientation of employees and company offers on the use of the systems in order to ensure strict compliance with company policies

Actively administered and managed the network, workstation operating systems, security systems, safety backups and servers related to the systems of the resort

Maintaining documentation of changes regarding users, functions

Environment: JIRA, GIT, Confluence, E-commerce, Fisheye, SVN, Bitbucket, GitHub, Figma, Adobe photoshops 6.0, Flash MX, HTML5, Linux, Microsoft Windows, SCIENTER (Infinity) Hotel PMS, QuickBooks, Future Log, 3CX IP Phone, Windows 2008 Server

Sr. Developer CodeGen Pvt LTD Sri Lanka June 2008 - Nov 2010

Carried the responsibilities as a Senior Web Developer for the national tourism website of Sri Lanka, enhancing online services to promote the country as a destination and increase tourist arrivals.

Responsibilities:

Developed backend features for TravelBox Property Management, including product management suite, privilege management, and group creation modules, contributing to enhanced system functionality and user administration

Involved in requirements gathering for a centralized 'OneStopShop' hotel reservation system, enabling tourists to create personalized itineraries and utilize tracking applications, streamlining booking processes and enhancing the guest experience.

Transformed the existing Sri Lanka national tourism web site into Joomla CMS system with new services such as multilingual, automate3d destination finder, online travel booking, dynamic birthday calendar, greeting card circulator, automated recover systems, etc.

Developed an online file archiving system for board papers and secure storage of important documents.

Developed a high-resolution online photograph posting application integrated with the National Tourism Organization (NTO) websites, enhancing visual appeal and engagement.

Revamped the National Tourism website with a new rebranded concept theme called "Small Miracle" for its brand launching and developed a CRM application module for the Tourism website and intranet, improving user experience and functionality.

Created an Automated Digital Marketing circulating module for journalists and other tour operators, fostering personalized and timely communication.

Developed country-specific websites and applications using Joomla and Drupal, including the 2011 ICC Cricket World Cup tourism promotional website connected to the NTO website, promoting tourism during the event.

Implemented a CNN E-Promotional campaign, including monthly newsletter circulating CMS application development, e-brochure designing, and promotional website development, enhancing brand visibility and engagement..

Environment: PHP5, OOP, Zend Studio, Net beans, Dream Viewer, Apache web server, XAMPP, MySQL, Adobe Photoshops, JIRA, GitHub, HTML5, Linux, Microsoft Windows, and MVC, REST based web service, HTML, HTML5, JavaScript, ReactJS, JSON

Technical Skills:

Project Management

Agile, Scrum, Kanban, SDLC

Release Management

SVN, Bitbucket, GitHub,

UI designing & dev tools

Figma, Adobe XD, Adobe photoshops, VISIO

Operating Systems

Linux, UBUNTU, Windows, Azure

Technology Stack

Java, .net, PHP5, OOP and MVC, REST based web service

Version controls

Git, Bitbucket, Azure CI/CDor SVN for source code management

Programming languages

PHP, .net, Java, Angular 2, JavaScript, ReactJS intermediate, SQL, AJAX

Web Services

JSON, SOAP, XML

Content Management Systems

WordPress, Drupal 7.x

Data Base

MySQL, PostgreSQL, MSSQL, Mongo, SQLite, Oracle

Frameworks & IDEs

Zend Studio, Sublime Text, Net beans, Dream Viewer

Middle ware

Apache web server, XAMPP

Tools

PHP, MYSQL, Crucible, PHP Under control, SSH Client/ Server secure Management, SOAPUI, Trac, JIRA, GIT, Confluence, Fisheye, Cruise Control, UML, New Relic, SQL Developer

Cloud Based Services

Amazon Web Services (Azure, AWS)

Other non-commercial use of tools and technologies

Perl, asp.net, JSP

Methodologies

OO Design/Programming, Agile /SCRUM, TDD, BDD, Design Patterns, Extreme Programming

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