Quality Assurance Newport News
Resume:
CRYSTAL C. WEST
**** ********** ***** ******* **** VA 23608
757-***-**** ******.*******@*****.***
HIGHLIGHTS OF QUALIFICATIONS
Innovative and detail-oriented individual with exceptional organizational skills. Poses shipbuilding experience in Metal Fabrication while being able to follow safety procedures and company policies. My intentions, and goals as an employee for your company, is to provide a high-quality in an efficient time while keeping safety and the customer's expectations and goals at the forefront.
CORE COMPETENCIES
Material Support
Materials and Production
Work Package Management
Scheduling and Budgets
Safety and OSHA Requirements
Quality Assurance in Materials
Team Motivation
NAVSEA Requirements
Ship Construction
WORK EXPERIENCE
Tool Clerk 2021 – Current
Huntington Ingalls Industries Newport News, Virginia
• Conducted routine inventory checks using Indy Soft, Microsoft, and manual systems to identify and resolve discrepancies
• Ensured adherence to workplace safety standards for tool handling, storage, and maintenance.
• Proactively addressed shortages and operational challenges to maintain seamless workflow and quality standards.
• Provided clear guidance on tool usage and care while troubleshooting issues to ensure operational efficiency.
• Coordinated with team members to promptly fulfill equipment requests and support quality assurance processes. Operations Agent 2019 - 2021
Southwest Airlines Norfolk, Virginia
• Ensured compliance with FAA regulations and company policies by reviewing and managing flight documentation and operational processes.
• Monitored operational performance, identified discrepancies, and implemented corrective actions to maintain high- quality standards.
• Collaborated with cross-functional teams to address operational challenges, ensuring safety, efficiency, and seamless communication.
• Conducted thorough inspections and pre-flight/post-flight checks to ensure adherence to safety and operational guidelines.
• Delivered exceptional support by resolving passenger and crew issues while maintaining a focus on quality and customer satisfaction.
Provisioning Agent 2015 - 2019
Southwest Airlines Norfolk, Virginia
• Ensured aircraft compliance with cleanliness, safety, and provisioning standards through thorough inspections and restocking procedures.
• Works in warehouse, preparing items for stocking and operating forklift and pallet jacks, as necessary.
• Monitored and maintained inventory accuracy for galley provisions using electronic devices and inventory management tools.
• Verified proper handling and storage of supplies, including ice, beverages, and passenger amenities, to meet quality and safety requirements.
2 P a g e
• Operated forklifts and pallet jacks to efficiently manage warehouse stocking and provisioning logistics.
• Adhered to safety protocols and equipment standards while contributing to operational efficiency and quality assurance.
Metal Fabricator 2008 – 2015
Huntington Ingalls Industries Newport News, Virginia
Skilled in monitoring machinery operations, conducting inspections, and verifying the accuracy of final products against precise measurements.
Experienced in implementing and enforcing safety protocols, participating in safety committees, and conducting workplace safety audits.
Evaluated Adept at evaluating customer requirements, ensuring alignment with production outcomes, and maintaining quality throughout all processes.
Operated fabrication heavy machinery and developed custom orders.
Participated on the Safety Steering Committee.
Obtained and maintained Forklift Driver qualifications. Customer Service Representative 2012 -2013
Busch Gardens Williamsburg Williamsburg, Virginia
Responsible for ensuring the highest standards of service in Customer Services, Group Admissions or in Membership Processing.
Maintained expertise in membership promotions and pricing to effectively assist guests and promote benefits.
Handled member inquiries and resolves any complaints.
Performed opening and closing routines for the department as defined by the operating procedures.
Leveraged guest feedback tools to improve service quality and exceed customer expectations. Assembly/Inspector Technician 1994 – 2008
Canon Virginia Inc. Newport News, Virginia
Successfully prepared work to be accomplished by studying printer assembly instructions, blueprint specifications, and parts lists, gathering parts, subassemblies, tools, and materials.
Identified and resolved quality issues by adjusting processes and collaborating with supervisors to implement corrective actions.
Ensured proper maintenance of equipment to support consistent quality performance and minimize downtime.
Delivered exceptional service by supporting internal teams to achieve high-quality outcomes and process improvements.
Assured equipment was kept operational by completing preventive maintenance requirements
Maintained safe and clean working environment by complying with procedures, rules, and regulations. EDUCATION
High School Diploma – Bertie High School, Windsor North Carolina – 1988
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