Office Manager Customer Service
Resume:
BRITTANY WHITE
S U MMARY
Detail-oriented Office Manager/ Office Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision- making skills.
E X P E R I E N C E
Optical Assistant
Walmart Pelham, AL August 2023 - March 2024
Assistant Office Manager
SMC Covington Credit Athens, GA October 2022 - June 2023 Banking Specialist
USAA Remote June 2021 - September 2022
Facilitated optimal professionals care by exploring past histories, systemic illnesses, and current medications with patients.
Obtained accurate patient histories through detailed interviews and documented information in EHR.
Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
Read new patient glasses prescriptions with lensometer and noted results for treating physician.
Processed insurance claims, verifying coverage and explaining benefits to patients.
Provided visual field testing to evaluate peripheral vision and detect abnormalities. Develop action plans to improve operational controls, mitigate losses, ensure consistent customer service, and a superior client experience. Handle the entire loan processing cycle; gain experience promoting and selling products and services, evaluating loan applications, performing risk analysis and underwriting, making credit decisions, and administering loan closings. Take a proactive approach to minimizing loan losses; responsible for all aspects of past-due account management, collection of delinquent accounts, overcoming objections, and finding alternatives to delinquency. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Overnight shift
Required to deepen customer relationships through financial planning and investment sales along with traditional retail bank products Understand and communicate detailed information regarding bank products, services, operational services, procedures and transactions S K I L L S
Customer service skills
Time management
Team collaboration
Knowledge of industry standards
Organizational skills
Technical skills
Communication skills
Problem-solving skills
Attention to detail
Analytical skills
Insurance verification
Appointment scheduling
Pre-testing procedures
Optometric equipment operation
Medical terminology proficiency
Insurance billing
C O N T A C T
*************@*****.***
Athens, GA 30606
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Homewood High, Homewood, AL May
2010
Office Manager/Assistant Office Manager
Acceptance Now Athens, GA May 2019 - April 2021 Assistant Manager
Rainbows clothing store Athens, GA May 2017 - June 2018 Front End Supervisor/Customer Service
Sams club Athens, GA August 2016 - September 2017 Performed account transactions and educated customers about bank products and services
Educated customers about bank products/services and providing factual account information
Use suggestive cross selling techniques to offer bank products and solutions to customers after evaluating their financial needs and their goals Track the progress of weekly, monthly, quarterly, and annual objectives. Monitor and maintain store inventory.
Communicate with clients, and evaluate their needs. Analyze consumer behavior, and adjust product positioning. Handle complaints from customers.
Proven experience as a Retail Assistant Manager, or a similar position. Experience with recruiting and performance evaluation processes. Familiarity with financial and customer service principles. Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
Proficient user of MS Office (MS Excel in particular) Leadership and organizational abilities
Administered payroll and maintained proper documentation of employee personnel.
Coded and entered daily invoices with in-house accounting software. Monitored payments due from clients and promptly contacted clients with past due payments.
Assists Store Manager in responsibility for the store, I consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
Utilizes company tools to diagnose opportunities and develops action plans to improve performance
Forecasts/re forecast business, focusing on productivity to meet sales goals Identifies opportunities to drive traffic into the store through community events
(weddings, parties, etc.)
Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business responsibility for the store Manage retail staff, including cashiers and people working on the floor Coach, counsel, recruit, train, and discipline employees Evaluate on-the-job performance
Manage different departments within the store
Handle customer questions, complaints, and issues
Customer Service Representative/ Administration Assistant Covington credit Athens, GA November 2013 - October 2015 Ensure hours of operation are in compliance with local laws Maintain store's cleanliness and health and safety measures Organize and distribute staff schedules
Listen to customers' questions and concerns, and provide answers or responses Provide information about products and services
Take orders, calculate charges, and process billing or payments Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken Review and select standard responses for answers or solutions Refer customers to supervisors or more experienced employees
Contact this candidate