Mental Health Customer Service

MALLORY KOVAC Orono, ME ***** ************@*****.*** 207-***-****

PROFESSIONAL SUMMARY

I developed a passion for the medical field while providing 24/7 care for my younger brother who suffered a traumatic brain injury. With more than ten years of experience in direct care and mental health services, I am eager to learn, excited for new challenges, and am committed to investing the time and energy to progress in my medical career. I work well with others, am organized and deftly manage team task delegation and scheduling. Personable and welcoming, I enjoy meeting new people, and am always ready for anything. SKILLS KNOWLEDGE PROFICIENCIES

● Customer Service

● Phone Etiquette

● Tech Savvy

● Management

● EMR Trained

● Phlebotomy

● Scheduling

● Prioritization & Task

Delegation

● Team & Process Oriented

● Reliable

● Lab Experience

● Observant & Prepared

● Energetic & Eager to

Learn

● Patient/Client Intake

● Vitals

● BLS Certified

● Primary Care experience

EXPERIENCE

Apr2023- Current Jun2024 Move from Maine to Kentucky Murray,Ky Self owned Cleaning Service Enrolled in school through Walden University for Bachelors in Physcology.

PCHC Bridge Clinic Bangor, ME July 2022-Apr 2023

● Demonstrates empathy, compassion, collaboration, and appropriate clinical judgment in patient care.

● Provides direct support to providers in delivering care and treatment to patients seeking recovery services and supports.

● Conducts patient chart reviews for pre-visit planning, medication refills, and other clinical requests. Supports clinical desktop work.

● Strategizes within care teams to effectively manage patient's care.

● Prepares and rooms patients for examination, treatment, and procedures. Maintains exam rooms, instruments, supplies, and equipment.

● Administers prescribed medications and vaccines under the direction of the provider, including drawing of blood and processing of labs.

● Assists in maintaining compliance with quality assurance standards.

● Engages and supports patients to ensure they feel heard, respected, and involved in their care.

● Collaborates with clinical and administrative teams to improve the patient experience and clinic processes.

Autumn Of life Home Care Brewer, ME October 2021 - August 2022 Provide daily, in-home patient care, including activities of daily living; hygiene, grooming, meal preparation, cooking, shopping and housekeeping. Provided companionship and social engagement. Managed patient calendar and medications keeping clients on track with appointments and medications. Provided transportation to appointments. Managed own schedule based on client needs.

Psych Tech II Acadia Hospital Bangor, ME Dec. 2018 - January 2022 Routinely processed patient intakes, safety searches, vitals, patient personal effects inventories and health histories. Met with families and charted intake summaries for admittance. Wrote daily team task schedules based on morning reports, ensuring that tech I, II and III, were appropriately assigned to tasks based on what is best for the milieu. Maintained a safe unit for patients and staff. Developed and conducted groups aimed to help patients work through emotions, related to the grounds for their hospital admittance. Timely reporting to nursing staff during times of emergencies. 7.5 minute patient safety checks for twenty to thirty five patients. Accurate charting of patient participation in daily activities. One on one patient supervision. Maintain unit cleanliness and teach patients basic life skills like doing their personal laundry. Ensure patient and staff safety by scheduling and posting staff in hallways. Fielded all incoming phone calls for the second floor unit.

Behavioral Health Professional Kids Peace Old Town, ME Mar. 2020 - Jul. 2020 Provided in-home support services to clients and their families, informal counseling, behavior management, and crisis stabilization services as well as supervision of clients and visitations, observation and assessments. In addition implemented other services indicated on the client's individualized service plan, including advocacy and support for clients and families in contact with schools, other agencies and service providers. Actively participated on the treatment team, attending supervision and training, and maintained all required documentation and paperwork. Directly supported young children with disabilities and behavioral health challenges providing emotional support, engaged clients with interactive activities, food preparation and completed daily activity and safety charting. Managed own schedule based on client needs. MALLORY KOVAC Orono, ME 04473 ************@*****.*** 207-***-**** Personal Support Specialist Care and Comfort Bangor, ME Dec. 2014 - Dec. 2015 Focused on improving the quality of life for individuals needing assistance, allowing them to remain in their homes. Assisted with personal care, hygiene, toileting, showering and light housekeeping, including changing of bed linens and laundry. Assisted with daily exercise routines and helped with phone calls. Provided daily and weekly food preparation, transportation to appointments and ran errands. Ensured that daily charting was complete and accurate.

Assistant Manager Debs Bangor, ME 2010 - 2015

Kept the store organized, well stocked, and shoppable for the customers. Provided excellent customer service while attending the dressing rooms, helping customers on the sales floor and accurately cashing out their purchases. Maintained appropriate inventory levels and fielded inbound call orders from out of state and Canada, with individual orders ranging from $500 to

$2,500. Wrote the weekly schedule, Kept records accurate and filed. Hired new employees from 2012 - 2015. Completed accurate inventory counts and documentation to corporate standards. Merchandised the store, changing mannequins for a fresh appearance and customer appeal. Caregiver for Sibling (PSS care) Brewer, ME 2004 - 2010 24-7 in-home care of a younger brother with a traumatic brain injury. Scheduled appointments and provided transportation. Managed medications and ensured daily reminders to take medications. Assisted with activities of daily living and taught life and social skills. Assisted with physical and speech therapy. He is now a CNA and holds a full-time job. Self Employed Cleaner Maine 2003-Present

EDUCATION

Northeast Technical Institute Bangor, ME

Certified Medical Assistant Expected Graduation June 2022 Penn Foster High School Scranton, PA

High School Diploma Graduated February 2017

Southern New Hampshire University Manchester, NH Psychology Focus in Child and Adolescent Mental Health and Counseling Currently on pause 2020 - Expected Graduation Year 2024

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