Learning Center Instructional Designer

MITCHELL M. STEIN

*** ****** **** **** (*F) Riverside, CT 06878 203-***-**** **************@***.***

PROFESSIONAL EXPERIENCE

Independent Consulting, Stamford, Connecticut

Instructional Designer, 2016 - Present

Worked with several organizations during the implementation and roll-out of training programs.

Developed eLearning strategy and web-based lessons using Captivate, for employees of a social services agency. Instructed staff development organization in instructional design techniques and the use of Captivate to generate eLearning courses.

Created training materials (Facilitator guides and Powerpoint presentations) for instructor-led training for major hospitality company’s catering and reservation system.

Developed e-learning lessons utilizing Adobe Captivate for global hotel reservation and sales staff.

SourceMedical, Wallingford, Connecticut

Director, Learning Center of Excellence, 2009 to 2015

Led software company’s training organization, creating a company-wide strategic plan for learning.

Assessed software customer business needs and implemented operational improvements resulting in increased client satisfaction.

Revised blended curriculums, and developed complete suite of Training Guides, eLearning lessons and quizzes in Camtasia and Articulate.

Created Learning Center website to accommodate easy learner access to new electronic content.

Designed and launched new service offering proactive assessment of user software utilization resulting in reduced volume of support calls and improved level of user proficiency.

Cigna University, Bloomfield, Connecticut

Director, 2003 to 2008

Managed the design, development, and delivery of strategic learning solutions impacting high priority business initiatives.

Designed and rolled out a leadership development program which included The Way We Lead blended leadership training program, Cigna Career Management Lifecycle, and Role Based Competency Development.

Developed organizational performance improvement plans. Designed detailed job role descriptions for all Information Technology roles in conjunction with subject matter experts from all IT functions, assessed employee skill levels, and generated strategic organizational improvement planning process.

Worked with representatives from major facets of Cigna’s business (Sales, Underwriting, Client Installation, Member Enrollment, Contracting and Provider Relations, Service Operations, Claims Processing, and Reporting) to design, develop and deliver Business Knowledge for IT Professionals seminar.

General Electric Company, Fairfield, Connecticut

Program Manager, Cigna Technology Institute Custom Services 2001 to 2002

Established and managed Program Office configured to provide user community with value added learning solutions tailored to meet their specific needs.

Designed and implemented operating procedures, provided readiness-to-serve and scalability of services, and maintained metrics to monitor quality of operations.

Identified and delivered new consulting opportunities worth more than $1 million in revenue.

Met extremely tight time constraints by designing phased approach to implement business critical process transition program and associated training for all 3,000 Cigna IT employees.

ADDITIONAL SKILLS

Camtasia Studio

Articulate Studio

Adobe Captivate

Photoshop

Goldwave and Audacity Audio Editors

Cyberlink PowerDirector Video Editor

MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio

EDUCATION

Colgate University

Bachelor of Arts, Major in Economics

Columbia University

Master of Business Administration, Concentration in Marketing

GE Management Development Center

Management Skills Development Course, Information Technology Management, New Manager Course, Experienced Manager Course, Six Sigma Green Belt Certification

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