Customer Service Technical Support
Resume:
Samantha (Sami) Gardner
*************@*****.***
EXPERIENCE
February 2023 - Current
American River College - Arts Division Office - Clerk III
● Creating, modifying and tracking budgets
● Accurate data input
● Keeping documents properly filed
● Creating new forms and signage for staff use
● Creating quick how-to-guides (with visuals) for staff
● Creating new file organization and naming for easier access for all users
● Intake of mail and packages and assuring appropriate staff were notified
● Assisting in setting up meeting rooms
● Assisting staff and students with technical support
● Supporting office staff
October 2018 - December 2022
California Family Fitness - Club Supervisor - Keyholder
● Trained new staff
● Oversaw staff and general club operations
● Delegated and confirmed completion of tasks
● Handled a high volume of calls
● Created and implemented use of new documents for training, tasks and quick reference guides
● Accurately completed and filed daily documents
● Gathered and accurately input information to create and update member accounts
● Securely handled confidential member information
● Kept staff up to date on current company policies
● Intake of mail and package deliveries
● Kept professional email correspondences
● Taught staff and members to use new phone apps
August 2018 - September 2019
Nautilus Tea Company - Shift Manager - Keyholder
● Oversaw staff, delegating and confirming completion of tasks
● Trained new employees
● Assisted in planning and preparing special events
● Intake of mail and package deliveries
● Assisted customers with app and website support
March 2017 - August 2018
River City Bank - Customer Service Rep - Keyholder
● Accurately completed procedural forms
● Validated and maintained accurate customer information
● Securely handled confidential member information
● Kept professional email correspondences with both staff and members
● Accurately handled a high amount of data input
November 2014 - March 2017
Lowe’s Home Improvement - Head Cashier
● Supervised all cashiers and customer service desk
● Trained new cashiers and other head cashiers
● Handled high call volume
March 2009 - April 2011
November 2013 - February 2014
Blockbuster - Shift Manager - Keyholder
● Assisted in recruiting new hires
● Trained new employees
● Customer service
VOLUNTEER
● Cub Scouts Boy Scouts of America 2018-2020 Cub Master
Implemented new ways to recruit new scouts and adult leadership
Trained new den leaders
Helped with budgeting and buying supplies for pack activities
Planned and prepared multiple meetings and events each month
Led monthly pack leadership meetings
Ensured paperwork, training and policies were being used
Kept an organized file of pack documents
Implemented the use of a google drive to keep digital documents
Found and set up volunteer and fundraising opportunities for the pack
Represented our pack at monthly BSA district meetings
● Cub Scouts Boy Scouts of America 2017-2020 Den Leader
Budgeted and bought supplies for den meetings and activities
Planned and set up weekly den meetings
Supervised 10-20 children
Budgeted and bought supplies for weekly meetings
Planned and organized den field trips
Kept documentation of scouts’ progress and accomplishments
● Improv Club American River College 2023 Vice President
Help to plan, prepare and lead meetings
● Concessions American River College 2023 Manager
Budgeted and bought concessions supplies
SPECIAL SKILLS
● 75 wpm typing speed
● Extensive experience with Microsoft Suite and Google equivalent
● Experience with Peoplesoft Financials
● Cyber security training
EDUCATION
American River College
Fall 2021 - Current
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