Hotel Management Guest Experience
Resume:
**-**-**** - **-**-2024
Bonny Benson Girkar
Kashimira mira road (east)
*********@*****.***
Education
Course / Degree School / University Grade / Score Year BSc. Hotel management and tourism studies Annamalai university 2019 Hsc Maharashtra board
Experience
Seven eleven hotels and club
Steward
Answering the phone and providing basic information about restaurant services and operating hours or assisting with scheduling of reservations. Maintaining clean and sanitised menus for guest use. Refilling drinks as required. Rolling and replacing cutlery as required. Maintaining stocked serving stations with condiments,trays and napkins. Clearing tables as guests finish their meals. Complying with all safety and sanitations procedures. Seven eleven hotels and club
Banquet steward
Greeting guests with courteousness and pleasantness. Be attentive to guests needs and respond promptly. Maintain and manage proper use of all banquet equipment. Resolve guest complaints promptly and satisfactorily. Ensure cleanliness and neatness of all serving areas. Ensure personalized service to guests. Set tables and dinner sets. Escort guests to the dining area. Manage traffic flow of guests in room. Ensure VIP treatment to each guest at the banquet. Implement best standards in serving guests.
Seven eleven hotels and club
Assistant Bartender
Prepare alcohol or non-alcohol beverages for bar and restaurant Interact with guests, take orders and serve snacks and drinks Assess guests needs and preferences and make recommendations Mix ingredients to prepare cocktails
Plan and present bar menu
Restock and replenish bar inventory and supplies
Stay guest focused and nuture an excellent guest experience Comply with all food and beverage regulations.
Objective
To pursue a challenging and rewarding career in the hotel industry as a(Generalmanager), where I can demonstrate my mastery of developing exquisite cuisine and beverages, all with an eye on costs. In addition, my ability to motivate guests to return for the culinary experience will be an asset to (company). Additional Information
3+ years of experience in seven eleven hotel and club in mumbai. Energetic self-starter and team builder. Navigates high stress situations and achieves goals on time. Skills
Multitasking Leadership Energetic Positive Attitude Problem Solving Self-Starter Team Player Communication Skills Conflict management
Languages
English
Hindi
Marathi
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