Administrative/ office assistant

Jessica Sharabi

**** ****** **., ********, ** ***35

Email: **************.****@*****.***

Phone: 510-***-****

Objective

Secure a long-term position where my bilingual skills (English and Spanish) and extensive office experience can contribute to the company's success while allowing me to grow in my career.

Skills

● Bilingual in English and Spanish

● Switchboard Operations

● Customer Service

● Translating

● Scheduling

● Referrals

● Insurance Verification

● Eligibility Benefits

● Workers’ Compensation

● Faxing and Scanning

● Answering Multiple Phone Lines

● Proficient in Excel and Word

● Ability to Handle Short-Notice Requests

Employment History

Ushur, Inc/ Headquaters Office Assitant/ Administrative Santa Clara, CA.

Office Organization & Procedures

● Follow up with Accounting’s email for any pending payments

● Send out any reminders of any due payments

● Refill water and coffee beans, empty out the dishwasher mornings / reload and run the dishwasher at the end of the day.

● Organize new supplies/ groceries once deliveries arrive

● Add printing paper in the printer if low, and put out more supplies if low.

● Wipe off all whiteboards

● Refill notepads, pens, and whiteboard supplies

● Charge the keyboard and mouse at all times

● Turn on TVs, check TV/computer for software updates Pick up any USPS mail from the mailboxes (Need a Key)

● Check for any incoming packages outside the office or the living room area for deliveries.

● Send out any necessary letters or packages using USPS or FedEx (Need account information)

● Save the receipt and tracking #, share/send it to the requester and for billing records Supply/ lunch ordering

● Amazon: Office Supplies - printing paper, highlighters, pens, staples,

● Best Buy: Office electronics: Chargers or USB adapters/ cables

● Snacks for any snacks and drinks in the office

● Choose the restaurant, share the lunch order group link with employees on the BayArea Slack Channel

● Share the link directly with any others who are traveling or visiting the office

● Send out a final 10-minute warning message that the order is being submitted. Other tasks

● Book hotel reservations for Travel India employees

● Request and fill out authorization form (So Corporate can cover all expenses)

● Share reservation details by email to employee’s manager and employee

● Assign Office or Building Key Fobs to all visitor’s at Headquater’s office

● Post a reminder in the General Slack Channel for our monthly All Hands Meeting Parcel Express / Amazon Driver

Milpitas, CA

12/2021 – 04/2022

● Performed vehicle inspections

● Ensured operational readiness.

● Organize packages in Amazon vehicle

● Deliver Packages

● Documenting each delivery through the app.

● Managed end-of-shift duties van cleaning

● Process package returns

Alameda County(Contract Role - w/ Trifecta Agency) Oakland, CA

09/2021 – 10/2021

● Sort and process voting ballots

● Handling any discrepancies or damaged items.

● I coordinated with supervisors to ensure accurate sorting and reports. Pacific Sun Mortgage(Contract Role) -Covid Shutdown- Solana Beach, CA

02/2020 – 03/2020

● Managed phone calls

● Schedule appointments

● Data entry

● Client documentation

● Create organized client files

● Keep office and paperwork organized

Rady Children's Hospital(Contract Role)

Oceanside, CA

12/2019 – 02/2020

● I Registered and checked in patients

● Handling electronic consent

● Hand new patient’s their intake paperwork

● insurance verifications and eligibility

● Scheduled appointments

● Collected copays

● Managed patient records

● Pull and prep patient’s file in the morning

● File the patient's file before the end of the day Abbott Stringham & Lynch Tax Firm

San Jose, CA(Contract Role)

08/2019 – 10/2019

● I Managed the dashboard's incoming calls

● Tax return paperwork filing.

● Put together information for tax paperwork

● Assisted partners with administrative tasks and project support. San Diego Ear Nose & Throat Specialists

Encinitas, CA

04/2019 – 08/2019

● handled patient scheduling

● Registration, hand out registration forms for all new patients

● Collect all personal documentation

● Managed insurance eligibility and benefits

● Go through prescription faxes

● Obtain authorization for patients

San Marcos Physical Therapy Center

San Marcos, CA

12/2016 – 03/2019

Managed front desk operations:

● Schedule appointments for all new referrals

● Create physical and e-charts for new patients

● Prep new patient paperwork for first-time appointments

● Collection copay

● Copy insurance card and ID

● Scan all MD notes, referrals, and authorizations in the patient’s e-chart

● Obtain insurance authorizations

● Request for updated or new referral from MD’s office

● Fax progress report to insurance companies and MD

● Provided clerical support and handled patient documentation.

● Create a spreadsheet for the number of patients at the end of each month

● Count and receipt record each week for cash and copay MP Marketing(Contract Role)

Carlsbad, CA

08/2016 – 12/2016

● Conducted product marketing/ demonstrations

● Managed inventory of the and created reports.

● Promoting new products,

● Send out orders by demand

Hilton Health Club

Anaheim, CA

03/2013 – 11/2015

● Managed membership payments and accounts

● Schedule appointments

● General reception duties

● Re-stock towels in the reception area

● Check-in guests and members

● Hand out keys for lockers and shower/ workout towels

● Provided translation services

● Handled club administrative tasks, Check out guests and collect payments

● Closure duties: lock the entrance door, turn off the music, lights

● Pull the register report and balance my bank

● Drop off the money bag and report to the bank at the end of each shift Tri-City Physical Therapy & Hand Center

Vista/San Marcos, CA

08/2005 – 01/2013

Front Desk Support Operations:

● Appointment scheduling for all new referrals

● Insurance eligibility processing

● Managed patient documentation such as referral, new patient intake, Insurance cards, ID, and or copayment

● Scan all paperwork to patient’s e-file

● File all physical charts

● Submit for treatment authorization to the insurance

● Fax Patient paperwork to MD’s office

● Request for renewed referrals from MD

● Supplies inventory

Back Office Support:

● Assist physical therapists with patient set up for electros and a hot/ cold pack

● Assisted physical therapists with patients' exercise

● Clean and change pillow case and bedding for next patient Education

San Diego Bible College

Associate of Arts in Theology

2002 – 2004

References are available upon request.

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