Customer Service Administrative Assistant

Nersis Garaian

***.****@*******.*** 050*******

PROFESSIONAL OVERVIEWEDUCATION

Proactive and committed customer service team member and administrative assistant with proven track record of providing thorough administrative support to efficiently manage daily operations. Eager to secure a challenging administrative position that allows me to utilize my exceptional multitasking and organizational skills to participate in the progression of a dynamic company. EDUCATIONAL BACKGROUND

Dubai International School, Dubai

Business Batch - Graduated in June 2018

• Relevant Courses: Advertising, Information and Communication Technologies (ICT), and Accounting.

• Awarded (Award of Merit) in Grade 12 for the Excellent Scholastic Achievement - Academic Year 2017/2018. Rushford Business School

Bachelors Degree in Business Administration – Graduated in March 2022

• Achieved a 3.46/4 GPA

PROFESSIONAL EXPERIENCE

Food Sales Representative - Dubai Eats Co. 05 May, 2018 - 30 July, 2018

• Successfully conducted promotional activities and sold a range of food products.

• Collaborated with team members to achieve sales targets and deliver exceptional customer experiences.

• Contributed to the overall success of promotions through effective sales techniques and product knowledge. House-Keeping Attendant – Oasis Palace Hotel 03 January, 2021 – 30 December 2021

• Collaborated with the housekeeping team to ensure efficient and timely room turnover.

• Maintained inventory of cleaning supplies and restocked amenities such as toiletries and beverages.

• Reported any maintenance issues or damages in the rooms to the appropriate department.

• Participated in regular room inspections to uphold quality standards. Customer Service Agent – Al Amwaj Auto 02 February, 2022 – 29 November, 2022

• Greeted and registered customers requiring service and directed automobiles to service garage.

• Used Microsoft Excel computer application to enter customer information, create service records, order parts and develop cost estimations.

• Answered e-mails and service department phone and responded promptly to questions and messages regarding products and services.

• Provided customers with estimation of repair costs and reasonable timeline for completion of service.

• Worked effectively with repair staff and parts providers by organizing shelves and staying current on availability and service processes.

• Supplied customers with a variety of beverages as they wait. Receptionist – Crescent Global Trading LLC 01 March, 2023 – 30 September, 2023

• Answered and directed all incoming calls and emails to the appropriate departments.

• Greeted all visitors, clients, and vendors and provided exceptional customer service.

• Managed the company's front desk and lobby area, ensuring all guests felt welcome and comfortable.

• Assisted with various administrative tasks, such as data entry, filing, and organizing office supplies.

• Developed and maintained positive relationships with all employees, often going above and beyond to assist with their needs.

SKILLS

• Fluent in Armenian, Arabic, English

• Software Proficiency in Outlook, Microsoft Word, Excel and Data Analysis

• Professional Telephone Etiquette

• Strong Organizational abilities with a focus on cleanliness and order

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