On-Site Western Region

DAVID E. PYLE ***** Olympic Drive

Menifee, CA ***85

Cell: 951-***-****

E-mail: *********@*****.***

OBJECTIVE: To increase Customer Satisfaction, Sales, Loyalty, Profits and Market Share through best practices in CS, Sales, attainable processes, with ongoing employee mentoring-training-satisfaction-retention.

PROFESSIONAL EXPERIENCE

GENERAL MOTORS Western Region July 2023 – Nov 2024 Field Manager Aftermarket

Responsible for the overall efficiency and effectiveness of the assigned sales organization. I aggressively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the wholesale sales organization's planning efforts.

• Grow independent aftermarket business

• Primary focus on independent service centers, body shops, professional service centers, and jobbers

• Identify secondary account shortfalls and develop and implement recovery strategies

• Prospect, cultivate and sign new accounts

• Provide RepairLink, CollisionLink and OPSTrax installation and training to IRF’s

• Provide feedback to ACDelco direct accounts and GM dealers on market opportunities, promotional activities.

• Serve as technical and warranty resource within specified market area

• Schedule and deliver product seminars to include lunch & learns as needed within specified market area

• Perform crew work with ACDelco direct accounts and GM dealer personnel regularly OECONNECTION (OEC) March 2022 – August 2022

Senior Collision Consultant (Independent Contractor)

• Perform one or two-day on-site evaluation/consultation/audit of Mercedes Benz, Maserati, Porsche collision centers across the west coast and provide/present collision consulting activities ranging from training, tools & equipment and facility.

• Provide assessment of training, financial, tools/equipment, business-management practices of TCCC/LCCC collision centers with written business analysis presented to Toyota/Lexus Dealership Management.

TOYOTA MOTOR NORTH AMERICA Feb 2005-March 2020

Sr Analyst, Certified Collision Operations

• Perform two-day on-site evaluation/consultation of 50+ Toyota dealership collision centers across the U.S. and provide/present a written business analysis to Dealer Principal or GM. Assist Toyota Collision Center Managers with implementation of eleven Toyota Certified Collision Center (TCCC) standards & benchmarks.

• Manage TCCC enrollment process from start to full implementation of Dealer Certification.

• Provide continual support to Collision Center of Kaizen initiatives, SOP and KPI development, financial statement review and analysis of total department GP, expenses with emphasis placed on reduced costs and increased sales, increased parts wholesale/retail sales, fixed absorption, and manager/estimator/technician training & certification. Implementation of Wholesale Parts initiatives and IRF visits.

• Provide set-up support at industry shows like SEMA, NACE, AASP Northeast Trade Show, Toyota National Dealer Meeting, etc. Provide additional support as necessary on all Toyota Certified Collision Center and Wholesale Parts needs.

• Manage CSI vendor activities, Resource Knowledge/Learning Center, and other vendor activities related to TCCC. Manage dealer training with various vendors critical to the success of TCCC. Plan, design and implement all TCCC curriculum through our vendors and the Toyota Learning Center.

HYUNDAI MOTOR AMERICA Jan 2002 – June 2004

Manager, Customer Satisfaction - National Headquarters Administer (CSI) HPI (Hyundai Purchase Index) and HSI (Hyundai Service Index) survey process. Administer HPP (Hyundai Protection Plan) extended warranty program; assist Regions and Dealers with HPP questions, contract submission, contract termination, contract transfers, and customer questions/disputes regarding covered components. Negotiate and maintain vendor contact for HPI, HSI and HPP programs. Assist District Managers and Regions to improve HPI and HSI. Provide coordination, guidance and direction in the selection of CSI target dealers, assessments, design of action plans, implementation, and follow up. Manager, Customer Satisfaction Development - Western Region Assist Hyundai Dealers with Customer Satisfaction improvement of HPI and HSI scores through dealership assessment and process development/improvement within 11 Western Region states. Monitor Western Region Customer Satisfaction scores and report monthly to Regional Management and District Managers. Assist District Managers on Customer Satisfaction improvement through process training and implementation. MAZDA NORTH AMERICAN OPERATIONS Dec 1989 – Jan 2002 District Sales Manager: Western Region

Accountable for all field operations relating to Customer Loyalty, new vehicle wholesale, retail activities, assisting the region and dealers in setting and achieving sales goals, assist in sales promotions, vehicle sales training, auto show set-up, Mazda Dealers On-Line (MDOL) set-up and training, vehicle allocations, advertising and financial analysis. District Service & Parts Manager: Western Region

Accountable for all aspects of service and parts customer loyalty and profitability in assigned district. Provide timely recommendations to enhance the image of the Mazda franchise, utilizing business management training and skills provided by MNAO to aid dealers, dealer personnel with the achievement of financial and Customer Satisfaction goals, customer relations, warranty administration, spot warranty audits, service/parts advertising, fixed ops training, parts inventory management, on-site perpetual parts inventory, parts wholesale and parts promotions. EDUCATION

University of La Verne, La Verne, CA

Majoring in Business Admin. (Courses completed: Business Principles., Business Law, Marketing, Economics, IT.) Average GPA 3.8 Bachelor Degree not achieved. Extensive Business & Field Management training / Sales-Marketing / Production Management Concepts / Communispond Training / Microsoft Outlook / Lotus Notes / WordPerfect / Windows MS / Word / Excel / Joe Verde Sales Management Training / ATcon Service Management / Mike Nicholes Parts Inventory Management / NADA Financial Statement Analysis / Toyota Selection Process / Toyota Leaders at all Levels / Toyota Certified Sales Consultant / General Motors Aftersales Professional Selling Skills / General Motors Fixed Operations Academy PERSONAL

Married 37 years, 6 daughters, and a son.

Hobbies include a variety of family activities, camping, and attending sporting events. References available upon request

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